We had a pickup that the repairs were complete, my
parents were going to Amarillo so they were going to pick up the truck, when going over the overpass to get to Greg Lair, with all the construction t
parents were going to Amarillo so they were going to pick up the truck, when going over the overpass to get to Greg Lair, with all the construction they hit something on the road that caused the tire to go flat; they made to the shop door and the tire was completely flat on a car that they had purchased from Greg Lair so my 89 year old Dad walked in and asked for help. The service department man stated that he had no one available to help them. It was close to lunch, so they went into Canyon in the repaired truck ate and came back at 1:30 pm. Walked into the service department and ask again for help. The service man stated that there was no one available to help so my dad attempted to change the tire in the 100 plus degree temperature and did not get it change so he went back into the service shop and asked again... no help, so then he ask who can I get to help and finally they said just call dollar tire, I believe. We have purchased 4 vehicles from Greg Lair and to be treated this was insulting to us.
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by eddiec.womack
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Greg Lair GMC responded
Thank you for sharing your experience with us, Eddie. We understand your frustration regarding the lack of assistance your parents received while trying to address the flat tire issue. It’s important to us that our customers feel supported, especially in challenging situations like this.
We appreciate your loyalty to Greg Lair GMC and would like to address your concerns. Please feel free to reach out to us directly so we can discuss this further. Thank you for your feedback, and we hope to improve your experience in the future.
Best,
The Greg Lair GMC Team
Easy to make an appointment with a friendly service agent
and fast service right on schedule.
and fast service right on schedule.
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by gall7
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Greg Lair GMC responded
Thank you for your review! We appreciate your kind words about our friendly service and prompt appointments at Greg Lair GMC. It's great to hear you had a positive experience, and we look forward to serving you again!
Best,
The Greg Lair GMC Team
I love my truck.
Doug and Abby are the best. I even spoke to the owner, Mr. Greg. Everyone was great. Highly recommend this team.
Doug and Abby are the best. I even spoke to the owner, Mr. Greg. Everyone was great. Highly recommend this team.
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by johnluciano
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Greg Lair GMC responded
Thanks for letting us know how everything went, John! We’re happy to hear that you love your truck and had such a positive experience with Doug, Abby, and the rest of our team at Greg Lair GMC. We appreciate your recommendation and look forward to seeing you again soon!
Best,
The Greg Lair GMC Team
Service guys were informative and communication was
great. He printed off some helpful resources for the questions pertaining to my vehicle so i could refer back to them. My car was in and out within r
great. He printed off some helpful resources for the questions pertaining to my vehicle so i could refer back to them. My car was in and out within reasonable timing for its oil change.
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by redlinebuilders
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our service team at Greg Lair GMC. It’s fantastic that you found the resources helpful and that your oil change was completed in a timely manner. We appreciate your feedback and look forward to serving you again in the future!
Best,
The Greg Lair GMC Team
Buying my vehicle from here was great.
However my first service was not up to my expectations. The guy wasn't very friendly at all. He didn't go over the inspection, or if they even did on
However my first service was not up to my expectations. The guy wasn't very friendly at all. He didn't go over the inspection, or if they even did one. After I checked out, I noticed on the paperwork that they did a recall. I had to go back and question what it was for. The first service was also supposed to be free. It was not, he said that it had expired. Why would your first free service expire after spending close to $100,000 for a vehicle....
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by micbayjar72
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Greg Lair GMC responded
Thank you for sharing your experience with us. We're glad to hear that buying your vehicle from us was a great experience, but it seems your first service visit did not meet your expectations.
Our team strives to provide clear communication and friendly service, and it’s concerning to hear that we fell short in these areas. We appreciate your feedback about the inspection details and the free service policy. Please feel free to reach out to us directly so we can discuss these concerns and ensure that your experience with us improves moving forward.
Thank you again for your valuable feedback, and we hope to see you back at Greg Lair GMC soon.
Best,
The Greg Lair GMC Team
Darrick was very good at his job and kept me notified
about the progress of my vehicle.
about the progress of my vehicle.
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by jessal49
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Greg Lair GMC responded
Thank you for your kind words, Jessa! We're thrilled to hear that Darrick provided excellent service and kept you updated on your vehicle's progress. At Greg Lair GMC, we strive to keep our customers informed and satisfied. Your feedback means a lot to us, and we can’t wait to assist you again in the future!
Best,
The Greg Lair GMC Team
Doug and the team are Awesome.
Super deal! Super-fast! Great communication! Easy to work with!
Super deal! Super-fast! Great communication! Easy to work with!
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by johnluciano
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review, John! We’re happy to hear that you had such a positive experience with Doug and our team at Greg Lair GMC. We pride ourselves on great communication and making the process easy for our customers. We look forward to seeing you again soon!
Best,
The Greg Lair GMC Team
Easy check it.
Finished when they said they would be done. Nice comfortable waiting area.
Finished when they said they would be done. Nice comfortable waiting area.
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by texasmissionservice
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Greg Lair GMC responded
Thank you for your positive feedback! We are glad to hear that your experience at Greg Lair GMC was smooth and that you found our waiting area comfortable. We look forward to seeing you again for your next visit!
Best,
The Greg Lair GMC Team
Dealer ship and sales lady were very nice, but we showed
up to get the car and the repairs we requested had not been done. Due to me buying a car I am gifting my truck to my son and needed the proper form.
up to get the car and the repairs we requested had not been done. Due to me buying a car I am gifting my truck to my son and needed the proper form. I ask if they could supply that and about three or four salesman looked like I had ask for a million bucks. So if you need anything get it before you sign.
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by rnhays1954
Verified Customer
Verified Customer
Jul 25, 2026 -
Greg Lair GMC responded
Thank you for your feedback. We appreciate your kind words about our dealership and staff. However, we understand your concerns regarding the repairs and the paperwork for your truck. Our team values your experience and wants to ensure everything is right for you. Please feel free to reach out to us at Greg Lair GMC so we can assist you further and address any outstanding issues. Thank you again for sharing your thoughts!
Best,
The Greg Lair GMC Team
No major issues.
It’s the same every time….. good. Do need fly swatters in the waiting room.
It’s the same every time….. good. Do need fly swatters in the waiting room.
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by mayor.white1
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2026 -
Greg Lair GMC responded
Thank you for your feedback! We appreciate your continued support and are glad to hear that your experiences at Greg Lair GMC have been consistently good. Our team will certainly take your suggestion about the fly swatters into consideration for our waiting room. We look forward to seeing you next time!
Best,
The Greg Lair GMC Team