Dave Christopher | Page 10

013 MKX: Dave did a super job for me again. Dave did everything expected and more. This is the second time he has come thru for me. Even though there was nothing mechanically wrong with the ve Dave did everything expected and more. This is the second time he has come thru for me. Even though there was nothing mechanically wrong with the vehicle, it had to be attended to with the backside of the passenger seat stitching was out. He kept in contact with me and worked around the problem to get my MKX back on the road again. Can you believe this is the very first time in my life (70 yrs.) that I have turned in a car and gotten a comparable or better car than mine. In this case I turned in my MKX and drove out in an MKX. Thank you very much Dave; you are a joy to work with. Tom Farrell More

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Recall Fix I received a recall letter on my Focus. North Country Ford is where I bought my car so that is where I took it for service. I made an appointment for I received a recall letter on my Focus. North Country Ford is where I bought my car so that is where I took it for service. I made an appointment for service. NCF took my car right away when I arrived and were finished before I expected them to be. The Service Advisor explained what they had done to upgrade my car and answered all of my questions competely. More

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Service On Time, On Budget Brought our 2015 F150 in for "The Works" special. The work was done and vehicle ready ahead of schedule. Even fixed a loose spring on the rear cup hol Brought our 2015 F150 in for "The Works" special. The work was done and vehicle ready ahead of schedule. Even fixed a loose spring on the rear cup holder under warranty! Service personnel were very professional and helpful explaining the work being performed. There's a lot of competition out there for routine maintenance, and this Luther dealership knows how important it is to treat customers with care and respect. Excellent job all around! More

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David Christapher was courteous and friendly We purchesed the Focus in April of 2015,we had to bring it in for cluch issues.It been an ongoing problem.The service representlive David Chirstopher We purchesed the Focus in April of 2015,we had to bring it in for cluch issues.It been an ongoing problem.The service representlive David Chirstopher was very helpful and frie. ndly.You have a very good and friendly service department,Would recommend it to anyone.5 stars for you. Thank for your excellent experience. Ron Barbeau More

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Premium Extended Warranty doesn't mean much I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the w I purchased the premium extended warranty with my 2013 F150. Last week I went in and told them that the trim on my window door is coming off and the window make noise when I roll it up. I told them I think it was the rubber track getting dry and might need replacing. After leaving my truck there for the day I thought I would get it back fixed. Instead they called me and said that the window trim and the rubber track needs to be replaced and that is not covered under warranty. The cost would be almost $1,000. I don't remember them telling me that when they sold the package to me. Oh, well what's worse is that they charged me $70.00 for telling me what I told them was wrong is not covered by warranty. They could have told me that when I told them what was wrong in the first place. Then I wouldn't have wasted a day on it. More

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Dave Christopher I brought my 2013 Explorer in for service for an unknown electrical problem. Dave Christopher and others extended me every courtesy, including shuttl I brought my 2013 Explorer in for service for an unknown electrical problem. Dave Christopher and others extended me every courtesy, including shuttle rides, a loaner vehicle and keeping me well informed of the progress of the repair. I couldn't have asked for better service. Thanks again Dave and the rest of North Country Ford. More

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Engine light on Dave was fast and friendly with getting my car in for service and letting me know what was wrong with it. And getting everything done with the warrant Dave was fast and friendly with getting my car in for service and letting me know what was wrong with it. And getting everything done with the warranty deptartment. Will definitely be gone back for any service work and to purchase another vehicle from north county ford again. More

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Long time awaiting the answers Ford corp hot line thinks everybody's life stop when they go home . Wrong...Service did things they were not suppose to do. They were very willing to Ford corp hot line thinks everybody's life stop when they go home . Wrong...Service did things they were not suppose to do. They were very willing to help out with rental cars. Car went back in week later and made every thing right . Thanks to Tom Glansman. Just did not like being told things that turned out being not true. More

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Service work Up front and straight to the point! That works great for me. Will be back for future service that's needed. Thank for the needed repairs Up front and straight to the point! That works great for me. Will be back for future service that's needed. Thank for the needed repairs More

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A huge thank you to Dave Christopher!!!!! I had an appointment with North Country Ford yesterday for maintenance on our F-150. Dave Christopher made the process the smoothest that I have ever I had an appointment with North Country Ford yesterday for maintenance on our F-150. Dave Christopher made the process the smoothest that I have ever had when it comes to dealing with service centers. He took the time to review our existing warranty and explain all options and details concerning the service that our truck needed. His professionalism extended to making sure that I knew where I could wait and that our vehicle was cleaned after service. He also took that time to go over the invoice that was prepared after the job was taken care of. Thanks Dave for all of your help yesterday. More

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