Dave Christopher | Page 9

Never have luck with this service center Very unreliable service center. I always have to bring it back because they never put all the parts back together right. Brought The truck in to have Very unreliable service center. I always have to bring it back because they never put all the parts back together right. Brought The truck in to have the radio service. Came home and the rear door would not work. Brought it in to have that fixed got home and the front passenger door would not work. All because they forgot to put parts back together when they took it apart. Very inconvenient. This dealer has never been reliable for me unfortunately my truck is under warranty through them. More

by horstlynn Verified Customer Verified Customer

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Excellent Service work! These guys went well beyond expectations and resolved my issue. The phone app would not communicate with my car. The tech tricked the system and got t These guys went well beyond expectations and resolved my issue. The phone app would not communicate with my car. The tech tricked the system and got the new 1.4.4 firmware downloaded to the car. It took several hours but the technician persisted. Tom and Dave too care of me by accommodating my need to see this issue get resolved. A great crew of classy guys. Thank you North Country Ford Service. More

by coreyrodriguez Verified Customer Verified Customer

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Existing Customer Just felt like I was not welcomed. When I first arrived I stopped at quick stop and was not greeted. It was two reps sitting at the computer and helpi Just felt like I was not welcomed. When I first arrived I stopped at quick stop and was not greeted. It was two reps sitting at the computer and helping 1 customer. They was trying to sale tires. They did not once greet me and say that they’ll be right with me. 10 min’s passed and still no greet or hello. I walked over to the cashier and she said hello how can I help you. Told her I was here for an appointment where do I go she says the service center. “Finally” Got to the service center, people just looked at me. Didn’t acknowledge my presence, Dave came up and said hello. I said I’m here for an appointment, he said I need to pull my car in. I then explained to him the bad experience and he apologized. I did feel like Dave was uninterested, I tried to explain to him my experience with the car since day 1 and my frustrations. He told me that they will have to keep my car overnight to look at it. No rental cars was available and no options. Dave is nice but it didn’t feel genuine to me. I walked to the cashier and I told her I purchased a warranty on my car who do I talk to. She brought me over to the warranty department or finance. That’s when the experience was much better, the guy that helped me was professional and I felt like a customer. Came back to service to explain to them how my warranty works and all Dave could say is that he can’t submit paperwork for me to be reimbursed for the car if I go elsewhere, until they diagnose the problem. Which is understandable, but I had to be to work soon. I ended up using my mothers vehicle and Dave told me about the survey. After I decided even to use the shuttle bus. Dave came out to check in to ask if the driver can pick another customer up first even though I was closer. I came back to this location because my initial experience when I purchased my car was excellent. But now it’s mediocre, you guys need to be unison in every department when it comes to customer service. The only great experience I had was with the cashier, finance and the mechanic. Great people but everyone else needs to do better. More

by Charlie Verified Customer Verified Customer

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Ford Recall Appointment I was greeted by Mr. Christopher and he explained exactly what work was being done on my vehicle and the approximate time it would take. I was shuttl I was greeted by Mr. Christopher and he explained exactly what work was being done on my vehicle and the approximate time it would take. I was shuttled to my home and when the work was completed picked up and returned to the dealership. Mr. Christopher assured me that the work had been completed and my vehicle was as good as new............... Also I would like to mention that the shuttle driver, Mr, Jim Baker, was a treat to ride with. Thank You, Ronald Petersen More

by Ron Petersen Verified Customer Verified Customer

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Friendly, thorough and quality service. I had recall work done on my car. Our car was ready when they promised and it is running great ! We used to buy Chevy's. Thanks to North Country, w I had recall work done on my car. Our car was ready when they promised and it is running great ! We used to buy Chevy's. Thanks to North Country, we are sticking with Fords from now on. Dave Christopher is the best to work with. We really appreciate North Country Ford. More

by J.Pete Verified Customer Verified Customer

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Liked the shuttle service an guy Great service on car and great customer service great shuttle service people very friendly would of been nice to get a car wash with service Great service on car and great customer service great shuttle service people very friendly would of been nice to get a car wash with service More

by denisethorson Verified Customer Verified Customer

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Disappointing We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three ex We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three extremely disappointing experiences. The last time , we had a 9:15 a.m.appt.to get a latch replaced on a door. When I arrived I asked if they could also do an oil change, shortly after that I saw my truck on the hoist. At about 1:30p.m. I no longer saw my truck in the service bay. Several times I walked up to the service counter inquiring as to the whereabouts of my vehicle, as it was no longer visible in the service bay. The people at the counter could not give me an answer. So finally at 5:00 p.m. the service person came out and said he didn’t know I was going to wait for my vehicle, however when I checked in I told him I was waiting. He also told me that when they replaced the latch they allow the vehicle to warm up. Keep in mind that our vehicle was not visible for at least three hours in the service bay. After spending 8 hours waiting,,,, I went on the internet to see how long it would take to replace the latch on a dorm of an F 150 pickup, I watched the video and took approximately 30 minutes to do one door. When I walked up to the service counter, I also noticed a truck that looked like mine sitting out in the parking lot, adjacent to the service doors and noticed someone sitting inside and another gentleman standing outside the vehicle. This was at approximately 2:00p.m. And unfortunately I did not go over and verify if this was my truck. If this was my truck and it needed to be warmed up, why did they not have it in the service bay? This is the 3rd extremely disappointing experience I have had with your service department. I will not be returning to have any of my vehicles serviced at your facility. The previous time I had a bad experience I talked to a manager. Feel free to contact me if you want mor information. More

by Bv Verified Customer Verified Customer

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Excellent Service The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will absolutely be coming here again for my service needs. More

by Steve W Verified Customer Verified Customer

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Dependable, courteous service For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, honesty, and friendliness. More

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AWESOME SERVICE GROUP!! Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. More

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