Dave Christopher | Page 13

I love this place!!! They are so friendly every time that I bring our vehicles in to have them serviced. I always expect perfection, and they deliver every time! They are so friendly every time that I bring our vehicles in to have them serviced. I always expect perfection, and they deliver every time! More

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Expectations North Country Ford personnel and service met my expectations. The service was performed in less time than originally allotted. All interactions with d North Country Ford personnel and service met my expectations. The service was performed in less time than originally allotted. All interactions with dealerships should be this way. More

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Above and Beyond service I brought my Ford Edge to get a recall fixed. When I dropped my car off, my driver side door handle was not working and I let them know as they would I brought my Ford Edge to get a recall fixed. When I dropped my car off, my driver side door handle was not working and I let them know as they would have to use another door. When I picked my car up the next day, not only was the recall corrected but also my door handle, at no charge to me! Because of this outstanding above and beyond service, we will continue to go there! More

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Outstanding Service Technician stayed late to get my F150 back on the road. Always top notch service and I know the repair was done correctly. They were able to get my Technician stayed late to get my F150 back on the road. Always top notch service and I know the repair was done correctly. They were able to get my truck fixed before Thanksgiving and came in right on the original estimate. More

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Service for Recall and Oil Change Drove my car into the Service Bay and was greeted immediately by Dave Christopher. Big smile. On his face, made me feel comfortable and confident th Drove my car into the Service Bay and was greeted immediately by Dave Christopher. Big smile. On his face, made me feel comfortable and confident that I was where I needed to be for the service needed on my vehicle ...... He was extremely professional and courteous....explained what would be happening to my car, the length of time it would take and made sure I had his card with numbers if I needed to contact him and also double checked my phone number in case he needed to reach me. More

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Always a pleasure! Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service be Dave from the service desk is wonderful! He explains everything in detail and makes sure you understand everything and are happy with your service before leaving! Tony from Quicklane is ALWAYS a pleasure! He remembers me every time I'm in for an oil change. He is exactly the definition of great customer service! More

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Dave was very nice, and helpful. Dave at the service desk was awesome:) There was a problem with my hitch light (broke in car wash) Dave is going to reimburse me. Dave at the service desk was awesome:) There was a problem with my hitch light (broke in car wash) Dave is going to reimburse me. More

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99.9% Isn't Good Enough Whenever I do business with a place I always ask myself one question. Are they content and happy with 99.9% of their customers having a Completly Sat Whenever I do business with a place I always ask myself one question. Are they content and happy with 99.9% of their customers having a Completly Satisfied experience? To many the answer would be yes. But I firmly believe that North Country Ford is not one of those businesses that are. The reason I say this is I have been going to this dealer for the last four years and only once did I have an issue that I thought was unfair. Guess what, I talked to Tom the service manager and he fixed the issue I had without hesitation. Yes, in the four years I have been going there I could have been 99.9% satisfied but like I said, Tom corrected the minor issue I had and turned it into 100% Completly Satisfied. This is the reason I continue to buy all my vehicles and do all my service work with them because at the end of the day, there just is no other place that can match their level of service in pricing and customer service. It has been a true pleasure getting to know all of the wonderful employees that I have had the pleasure to do business with I want to give credit to Tom the Service Manager, Brent and Jack In the Service Dept. Tim Reil, Perry Feavel, and Tom Reil in sales for always taking care of me and my family over the last four years and for never being satisfied with only being 99.9% Good Enough. More

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2014 Focus 10K Service The phone call to set up my service appointment was very helpful. Told me where to go, and who to see. Once I arrived, the check-in was very quick. The phone call to set up my service appointment was very helpful. Told me where to go, and who to see. Once I arrived, the check-in was very quick. Dave confirmed what my appointment was for, and they had my rental car waiting right there. Dave called me when my car was finished (the next day, as arranged). I arrived, and my car was waiting right in front. Dave answered all of my questions and informed me that the transmission would have to re-learn my habits (part of the service was a recall to reprogram the Transmission Control Module) so it might have some unusual shifting for 1,500 miles or so. They washed it for me too, which was a nice bonus. Also, because it was the first service for this car, they took care of it for free! More

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Awesome service! I had a warranty issue with my vehicle. Within one day they diagnosed, and fixed it without any issue or cost to me! Great service! Great people! They I had a warranty issue with my vehicle. Within one day they diagnosed, and fixed it without any issue or cost to me! Great service! Great people! They where very helpful, I'd recommend them to anybody! More

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