Dave Christopher | Page 14

Warranty Work Plus I have had a few warranty issues come up with the truck and the Service staff here went above and beyond to help get us back on the road. I am very pl I have had a few warranty issues come up with the truck and the Service staff here went above and beyond to help get us back on the road. I am very pleased with their professionalism and willingness to "make it right.' More

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Warrenty work They fixed the problem and we were on our way. It was a Warrenty issues we received a letter on. They said it would take an hour and it was about an They fixed the problem and we were on our way. It was a Warrenty issues we received a letter on. They said it would take an hour and it was about an hour when it was finished More

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Great place! North Country Ford is great! From buying my car, maintenance appointments, to Quick Lane oil changes every experience has been a positive one. Keep up North Country Ford is great! From buying my car, maintenance appointments, to Quick Lane oil changes every experience has been a positive one. Keep up the great work North Country! More

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Recall Made appointment online for two warranty items to be taken care of. Arrived at the dealership at my appointment time and explained that I needed to be Made appointment online for two warranty items to be taken care of. Arrived at the dealership at my appointment time and explained that I needed to be out and on the road within two hours because I had to pick up my daughter from daycare. Not only did the service advisor ensure that he would try and get the work taken care of within the specified time, but he would set up a future time if both jobs couldn't be taken of within the two-hour window that I needed it to be. They performed one recall on my vehicle within the time frame I needed and explained on my next visit that the second item will be taken care of. I have a very busy schedule outside of work so I am only able to make it into the dealership at very specific times. My service advisor seemed to understand how important it was that I at least got one of the warranty claims taken care of today and he was very professional with getting me and my vehicle taken care of. Best service I've received from a service department so far. Definitely recommend North Country!!! More

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Driver's seat repair The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recom The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recommended replacement of the leather. I did not think Ford would agree to that but Dave wrote the appeal up in such a way that they agreed to replace the worn seat cover. This was done in a timely fashion - from the time I brought it until the new seats covers arrived and they were installed was less than two weeks. Dave worked with me in a professional manner. I have been a customer of North Country Ford for a long time and I am completely satisfied with their service and their commitment to customer satisfaction. Thanks Dave for resolving this issue for me. More

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Service, service, service Great communications from service and sales departments. Things don't always go as planned, but they always let me know what's going on and are so wi Great communications from service and sales departments. Things don't always go as planned, but they always let me know what's going on and are so willing to work with me. That makes me even more flexible and relaxed. I still get from point A to B because they make it happen. Great job! More

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Outstanding Service Experience I needed my driver's side seat fixed as the motor didn't work. Dave Christopher was very accommodating to us to ensure that the work was done promptl I needed my driver's side seat fixed as the motor didn't work. Dave Christopher was very accommodating to us to ensure that the work was done promptly. We appreciate his outstanding service. More

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experience Dave had it pretty much set up for us when we arrived. Work was done in a timely, professional manner. We always look forward to our visits at North Dave had it pretty much set up for us when we arrived. Work was done in a timely, professional manner. We always look forward to our visits at North Country More

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Pleasant Service Experience ! I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Pro I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Program #14M03. I arrived at the dealership about an hour early and talked with another service representative who helped correct the work order that was previously written up. I mentioned that the car never did stall. I could only get 20 mph out of it to limp home, and that the rear lights were not out, but did not illuminate the same. Both were taken care of under Ford Programs. The third item discussed was whether or not to change the transmission fluid at 84,ooo miles or hold off until the 100,000 fluid specks time to change. After much discussion about fluid color, the difference between todays fluids and fluids of the past, I opted to change the fluid at this time. All was completed in the day and I was very pleased with ALL the employees I came in contact with. I had an overall great experience at this dealership with this service appointment. Satisfied Customer More

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Service/warranty Wiper fluid pump was not working and Dave is a very pleasant to deal with and very satisfied.I wish I talked to him day before. Wiper fluid pump was not working and Dave is a very pleasant to deal with and very satisfied.I wish I talked to him day before. More

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