Dave Christopher | Page 15

Nice people but really low quality of work I bought a new car from this dealership in May 2014. I waited about 3 hours to talk to a finance person after agreeing to buy the car. I have had my c I bought a new car from this dealership in May 2014. I waited about 3 hours to talk to a finance person after agreeing to buy the car. I have had my car into the service department no fewer than 10 times for warranty repairs so far. I really like the car but the quality of work is quite poor. I am always given a ride via shuttle or a loaner vehicle which is nice and industry standard, I am sure. When my car is returned from service, it is always returned with the issue unresolved or something new they broke. I took my car in because the sync voice button would intermittently stop working. I was even able to demonstrate this to them. It was returned to me 3 times without resolution saying they had no idea how to resolve it and hopefully Ford would figure it out sometime. The last time I was told my cell phone is probably causing the problem and I should not connect my phone to the stereo (which is how the stereo is designed to be used). I asked them to fix the plate that lines up to the shift plate in the console because they were not flush. The fixed it but it looks like they did so by banging it with a screwdriver because it is covered in scuff marks and the plastic plate around the shift looks to have been pried up with screwdriver as well because it has a chip in it. I paid $1500 to have navigation installed as an add on from the accessories department. My car was returned with navigation but hybrid features disabled because the software was installed incorrectly. The plastic plate that covers the window switches on the driver side door was warped/not flush with the panel. They ordered a new one and replaced it. My car was returned with the switch warped in a different place and clearly not flush. No one reviewed the work with me to confirm it was performed correctly. Now I need to make another appointment to ask them to fix it again. This does not include numerous un-returned calls, missed commitments on getting back to me. Everyone has been kind and friendly but the poor quality of work and the number of times I have had to take a brand new car in is staggering. More

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Recall services for a 17 year old Ford Explorer My son just bought his first car. Its a 1997 Ford Explorer XLT. We recently received a recall notice for it. I called North Country Ford to schedul My son just bought his first car. Its a 1997 Ford Explorer XLT. We recently received a recall notice for it. I called North Country Ford to schedule an appointment. They got me in really quick. Said it would take an hour and it did. They were friendly and even offered a free car wash coupon to my son. Thank you for making my sons car safe. More

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Good Service They got me in a full month quicker for a warranty recall repair than any other Ford service center in the Twin Cities. Great experience. I will be co They got me in a full month quicker for a warranty recall repair than any other Ford service center in the Twin Cities. Great experience. I will be coming back for everything I need in the future. More

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Ford Edge My 2008 Ford Edge suddenly wouldn't move forward. I had it towed to North Country Ford last Friday am. They diagnosed the issue on Friday afternoon, My 2008 Ford Edge suddenly wouldn't move forward. I had it towed to North Country Ford last Friday am. They diagnosed the issue on Friday afternoon, informed me that it was still under warranty, gave me a free rental car for the weekend and had it repaired on Monday. Dave and Denny could not have been more professional. I had purchased the car two years ago and really hadn't been back since, except for an occasional oil change - they have eared my loyalty and I will definitely be back from now on. This dealership gives great customer service. More

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warranty work on Ford Escape Dave was thorough and took good care of my problem. There was a wobble noise in the front end that was causing the tires to wear unevenly. The service Dave was thorough and took good care of my problem. There was a wobble noise in the front end that was causing the tires to wear unevenly. The service guys tracked it down and fixed it. Thanks! More

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All areas were great. All employees I worked with (see below) were courteous, professional and knowledgeable. Having coffee/ hot chocolate available was very nice as was t All employees I worked with (see below) were courteous, professional and knowledgeable. Having coffee/ hot chocolate available was very nice as was the lounge area. More

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Unexpected electrical problem I recently had an unexpected service light come on. Dave and the service crew were able to accommodate me right away. Even though they had to order in I recently had an unexpected service light come on. Dave and the service crew were able to accommodate me right away. Even though they had to order in a part, they had arranged for a service rental before I had even asked! Top notch service. Thanks again. More

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Always professional I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experienc I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experience from Sales with Bill Fannon and the service team. More

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Fast, friendly, professional! This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every person there) feel like their car was the most important on his list, and he was incredibly fast, friendly, and professional! More

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Recall service work I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while drivin I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while driving. Denny polished out the rusts spots and told me where could pick up the polish to finish any other spots. I couldn't believe it was that easy! Dave was very thorough in his explanation when asked what was all done. Oh I told the receptionist what I was there for and asked where I was supposed to go, what door I was supposed to go to, she looked at me dumbfounded and said to just walk over there and they'll tell you what to do. There are a lot of garage service doors there and for this being the fist time there I had no idea where to go. Over all - excellent place to go and I would highly recommend this dealership (just don't anticipate the receptionist to really help you out) More

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