Dave Christopher | Page 8

Good customer service I appreciated the honesty when there was miscommunication between the person fixing my vehicle & David. He got further clarity on an issue and was res I appreciated the honesty when there was miscommunication between the person fixing my vehicle & David. He got further clarity on an issue and was resolved More

by Benst Verified Customer Verified Customer

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F150 timing valve gasket leak I had came in without an appointment, and they were able to get my truck in that day, and got it done in a couple day Good service all around I had came in without an appointment, and they were able to get my truck in that day, and got it done in a couple day Good service all around More

by seangref Verified Customer Verified Customer

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Major repair, under warranty Service manager Kept me updated on the repair, everything went as planned. Thankful for the professionalism showed by the crew at North Country. Thank Service manager Kept me updated on the repair, everything went as planned. Thankful for the professionalism showed by the crew at North Country. Thank you. More

by dougdeterman Verified Customer Verified Customer

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Best Service department ever The service department always keeps the customer updated about the status of work being done on your vehicle they make sure that all your concerns ar The service department always keeps the customer updated about the status of work being done on your vehicle they make sure that all your concerns are addressed and that you are satisfied with your over all experience. More

by griddley07 Verified Customer Verified Customer

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Horrible I have been bringing my vehicle to this dealership for 6 years for all service and oil changes. Over the years I have noticed the service has gone way I have been bringing my vehicle to this dealership for 6 years for all service and oil changes. Over the years I have noticed the service has gone way down. The advisors seem very grumpy and don’t seem to listen very well. Twice now I have brought my vehicle there for repair and have had to bring it back multiple times until it actually gets repaired. When I called and spoke to a manger this last time he seemed like it was my fault for not “explaining” what was wrong with my vehicle when I explained when, what, how and the location of the issue, i guess I’m not sure what else they would need. Also if they were unsure, why didn’t I get a phone call to try and give more detail? I just dropped my vehicle off today to get the repair refixed from the last time and the representative was very monotone rolled his eyes a few times and just didn’t seem interested. Maybe I should have had my husband drop the vehicle off and maybe it would actually get fixed. I feel very mistreated and if it wasn’t for the warranty I would never return here. I will never purchase another vehicle from North Country and I will make sure everyone i know, knows what Poor service you offer. More

by NBECERRA98 Verified Customer Verified Customer

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Awesome experience I recently had to bring my 2014 Ford escape in for some work that was non-warranty. I also picked up a rental car. As it turned out, part of the work I recently had to bring my 2014 Ford escape in for some work that was non-warranty. I also picked up a rental car. As it turned out, part of the work I needed done ended up being covered under my extended warranty and my rental car turned into a loaner car for two days. During that time, they kept me informed and had my car ready to pick up when they said it would be done. Everyone was so friendly and helpful. It was a really positive experience. More

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Spectacular service The service center went above and beyond and exceeded every expectation I had for my Ford. From the rental car (vehicle was same model except two year The service center went above and beyond and exceeded every expectation I had for my Ford. From the rental car (vehicle was same model except two years newer) to the daily phone calls updating me on the progress of my repair, they really made having my vehicle worked on an enjoyable experience. More

by Jason08 Verified Customer Verified Customer

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Jack Hackman and Dave Christopher were great! I was kept up to date regarding the progress of the repairs and Jack was respectful and helpful. He exceeded my expectations! I am not sure which veh I was kept up to date regarding the progress of the repairs and Jack was respectful and helpful. He exceeded my expectations! I am not sure which vehicle this survey is regarding as my husband and I had back to back service appointments, but as I said, both Jack and Dave were wonderful to work with. More

by james.gleb Verified Customer Verified Customer

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Oil change and tire rotation Very personable staff. Dave was very helpful, work finished ahead of time estimates. Was also curious about a noise in the front end of me car, Da Very personable staff. Dave was very helpful, work finished ahead of time estimates. Was also curious about a noise in the front end of me car, Dave had them check to see if anything was amiss since it was not making the noise when I brought my car in. More

by KBARRETT1122 Verified Customer Verified Customer

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Salesman went above and beyond! Dave at the service center said he would call me back the next day about the possibility of getting a loaner while my car was being fixed and then nev Dave at the service center said he would call me back the next day about the possibility of getting a loaner while my car was being fixed and then never called me back. When I called them back they said they did not have a loaner. The salesman I bought my car from, Dee, went above and beyond; He was able to find me a loaner car while my car was being fixed and I got my car back the next day! More

by Fusion123 Verified Customer Verified Customer

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