Dave Kraus | Page 18

UNRESPONSIVE, DECEPTIVE, APATHETIC SALES & FINANCE DEPT The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to t The Finance Department quoted loan rates and terms to lock in the sale; however, the contract was not be honored by any financial institution due to the percentage rate and loan term. The "Finance Leader," Dustin Hughes, notified me 3 weeks after the sale that he was "getting a "hard time about the paperwork." He asked me to go to my credit union for "a couple of signatures" and told me he had already taken care of the paperwork so it shouldn't take long. When I arrived at my credit union, I realized he had done absolutely nothing and they had no knowledge of any paperwork. Dustin Hughes had sent me there to get my own financing. I called him and told him I did not appreciate him lying to me and making me look like a fool at my credit union. A few days later, I spoke to the Finance Director, Donald Cameron, who told me he had no idea where Dustin had gotten the interest rate and term. He seemed very apathetic about Dustin's motives for quoting unrealistic loan rates and terms. Instead, he suggested that I sign another contract through Southeast Toyota at a shorter term and higher interest rate which would result in a payment increase of more than $100 per month, which I refused. I tried to get some assistance from the "Customer Relations Leader," Nancy West, but she appeared to be unwilling to get involved. I arranged my own financing and contacted the salesman, David Kraus, about an amicable resolution. He said he would have one of his superiors call me. No one ever called. On the 48th day after the sale, I received a payment book in the mail. No one had the decency to notify me that the contract had been purchased 16 days earlier. I immediately called David Kraus to find out why no one had had the common courtesy to call me about the contract, and he seemed completely disinterested. When I asked him to have the General Manager, Nick Reuther, call me, his response sounded like it was an iffy proposition. I would definitely not recommend Beaver Toyota to anyone! Once the deal is documented, they are non-responsive and totally self-serving. During the sale, David Kraus promised service before, during, and after the sale. At the first sign of a problem, his whole attitude changed as he distanced himself from the situation. I have purchased 52 vehicles in my lifetime, and I have never experienced this type of deceptive, unethical business practices before. More

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Incredible Just do a quick search about Beaver Toyota and you'll see an incredible amount of happy people. I am now one of them and you can be too. Just do a quick search about Beaver Toyota and you'll see an incredible amount of happy people. I am now one of them and you can be too. More

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Not waited on. Misrepresented internet price. We went to dealership to look at a used Camry. Listed on internet at 4899. Tried to deal with sales but was waited on by trainee. Offered them my dea We went to dealership to look at a used Camry. Listed on internet at 4899. Tried to deal with sales but was waited on by trainee. Offered them my deal which represented blue book which is less than what dealer wanted in pristine condition. Trainee showed a ridiculous counter-offer which totaled 6000 AFTER I was giving a trade in plus 1000 cash. Was told to go to swip-swap and craigslist to look for a car. Will never go back and will inform every one I know, since I am a contractor in St. Johns county, to go to Coggin Honda where we got a great deal. More

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Great Customer Service David Kraus, along with all the dealership personnel we encountered, clearly enjoy the “people” aspect of their positions. What a great team! Thank yo David Kraus, along with all the dealership personnel we encountered, clearly enjoy the “people” aspect of their positions. What a great team! Thank you for making our purchase experience at Beaver Toyota simply awesome. Thank you again David for really listening and focusing on what we were looking for in a pre-owned vehicle.You made the whole process a pleasure! More

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Very knowledgeable, courteous ! Great greet and meet! Salesman made you feel very comfortable, extremely knowledgeable of all the cars, straight forward on pricing, never felt that I Great greet and meet! Salesman made you feel very comfortable, extremely knowledgeable of all the cars, straight forward on pricing, never felt that I was going to Kay to much. You could see he loved what he was doing! I would certainly recommend beaver to friends and family! More

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Beaver is the BEST Good professional service and great cars. We will recommend Beaver Toyota to all our friends. Staff was more than willing to take time to show us the Good professional service and great cars. We will recommend Beaver Toyota to all our friends. Staff was more than willing to take time to show us the different models, explain the features and let us make a purchase decision without undue pressure. Prices are good and value is great. We are happy to be part of the Beaver Toyota family. More

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Best Prices I started my new truck search online and found Beaver had some of the best dealer discounts. I don't live near the dealer but I got a good price for m I started my new truck search online and found Beaver had some of the best dealer discounts. I don't live near the dealer but I got a good price for my trade and the salesman and sales manager. I recommend Beaver I had a positive experience buying my new truck. More

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Fast and effecient I recently purchased a new Tundra from David Krauss and Sales Manager George May. I was on a tight timeline due to previously scheduled appointments. I recently purchased a new Tundra from David Krauss and Sales Manager George May. I was on a tight timeline due to previously scheduled appointments. They worked together as a team along with the Finance Manager to get me out quickly and onto my appointment. From the time we settled on the truck and agreed on the price, I was out the door in less than an hour, with the car cleaned, gassed up, and papers signed. They understood and valued my time and respected my other obligations. Truly felt valued . I wil recommed everyone to come to Beaver Toyota. More

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excellent salesman I never bought a car so fast. Our salesman,David Kraus , has a great future in the field of car sales. Knows how not to push the buyer. I never bought a car so fast. Our salesman,David Kraus , has a great future in the field of car sales. Knows how not to push the buyer. More

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Dave Kraus was very helpful. Great customer service, very patient and knowledgable. Awesome car buying experience and i would recommend Dave Kraus to anyone loo was very helpful. Great customer service, very patient and knowledgable. Awesome car buying experience and i would recommend Dave Kraus to anyone looking for a car. More

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