Dave Loper | Page 5

My New Car purchase the best ever. I had done all my research for the make and model that I wanted. And Juan and the team at Royal delivered. With no pressure all questions answered t I had done all my research for the make and model that I wanted. And Juan and the team at Royal delivered. With no pressure all questions answered to my satisfaction. Very pleased and they are the TOPS in my book. More

Report | Print

Ordered the "Royal Rice" again at my KIA Dealership If you're up in mid-town Tucson looking for a great deal, you gotta check out the "Tom Rice" they serve up at Royal KIA. And if you're real lucky, you If you're up in mid-town Tucson looking for a great deal, you gotta check out the "Tom Rice" they serve up at Royal KIA. And if you're real lucky, you could also get a bit of "Beto" on the side. I happened to have a service need at the dealership last week on my older Sorento we purchased from Tom a few years ago, and as I always do while waiting, I asked if Tom was in. While chatting, one thing led to another and we started looking at the newer Sorento models on the lot, but nothing stood out. Too pricey, not the options desired, etc. - you know the drill. Finally Tom says I should look at a recent trade-in out on the back lot that was just dropped off that morning. Turns out this was the right car at the right price at the right time. Made the deal, with every issue we wanted taken care of completely addressed over the next few days. In this process, we met Tom's sales manager, Beto, and I'm sure he had a bit to do with making sure we continue to be extremely pleased Royal KIA customers. Stop by, ask for Tom, and you too may be lucky enough to "Smell the Roses". More

Report | Print

Royal Kia -Best in customer service! We are big Royal Kia fans! They listen and have our best interests at heart! Dependable, courteous, knowledgeable, appreciative, understanding - th We are big Royal Kia fans! They listen and have our best interests at heart! Dependable, courteous, knowledgeable, appreciative, understanding - they have it all! We have purchased or leased several cars here. This time we bought our leased car at the end of the lease! Liked it so much we did it twice!!! More

Report | Print

The best car purchase experience we have had! Everett and Sam listened to and worked with us to purchase the right car for our needs. We were comfortable talking with them, discussing the selected Everett and Sam listened to and worked with us to purchase the right car for our needs. We were comfortable talking with them, discussing the selected vehicle and completing all the necessary paperwork. Our service department contact was established and our first service appointment was made during the purchase of our car. This was a great experience! More

Report | Print

A Case Study of Retail Excellence It is increasingly rare to experience true excellence in retail transactions. In our frantic, warp speed world, few take the time to pause and really It is increasingly rare to experience true excellence in retail transactions. In our frantic, warp speed world, few take the time to pause and really consider the needs of the customer. Royal Kia is a welcome exception to this rule. My purchase of a new car there went very smoothly, thanks especially to Tom Rice, who listened to me and exhibited friendliness and patience as we sorted through alternatives and arrived at exactly the right car to meet my immediate and future needs. Neither Tom, nor anyone else at the dealership, ever made me feel as if I was being pushed in a particular direction, and no one gave the impression that there selling a car was more important than my satisfaction. I would highly recommend Royal Kia — and Tom — to any of my friends who asked whether that is a good place to do business. I strongly suspect that in the not-too-distant future, my wife and I will be purchasing another car from Royal Kia. More

Report | Print

9th vehicle purchased from Royal Dealerships ! On September 6th my wife and I purchased our 9th vehicle from a Royal Dealership since 2004. This latest vehicle was leased from the Royal Kia office On September 6th my wife and I purchased our 9th vehicle from a Royal Dealership since 2004. This latest vehicle was leased from the Royal Kia office located on E. Speedway and Columbus Blvd. our representative was Jesus Camargo, an employee who started approx 5 years ago as a detail person and worked his way up into sales and leasing. Jesus is a terrific person and not a average car salesperson. Jesus is very knowledgeable not just with the products that he presents, but with his compassion in dealing with people. Jesus took the time to deliver our new 2019 Kia Sorento to our home and explained every feature top to bottom to both my wife and me. Also a special thank you to Dave Lopez in the service department for always going above and beyond and providing excellent customer service ! You can rest assure that when it’s time for us to purchase or lease or next vehicle it will be with a Royal Dealership and hopefully with Jesus Camargo. Sincerely, Jack and Barbara Eversole More

Report | Print

Always a pleasure Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. More

Report | Print

Dave takes great care of his customers This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, w This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, what sets this dealership apart is it’s service department; in particular, Dave Loper. He has been our primary contact for all our service needs and has been absolutely fabulous. As a woman, I always worry I am being taken advantage of when I take my car to a mechanic, given how little I know about cars. But Dave is honest, straight-forward and always sensitive to budgets. After four years of owning our vehicle, we put Dave to the true test when our transmission went. He had all the paperwork in place and was able to demonstrate we did all the necessary maintenance to keep up with the warantee requirements and worked with the warantee company to make sure the transmission was covered under Royals Kia’s lifetime warantee. I’ll likely buy from Royal Kia again, and it will be in large part due to Dave’s awesome customer service. Thanks Dave! -Raquel More

Report | Print

Great experience purchasing my new Optima My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test drive it right away. The car was clean and staff went over the car with us when we picked it up. More

Report | Print

2018 Kia Forte Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just out Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just outstanding customer service. Zach was very thorough when explaining and showing me the use of the features of the car. There were no surprises at anytime during the entire process. Royal Kia's advertised prices are very competitive and they are truly "a dealership that's different". Needless to say, I am extremely happy with the sales experience as well as the car! More

Report | Print