Dave Loper | Page 6

Dave takes great care of his customers This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, w This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, what sets this dealership apart is it’s service department; in particular, Dave Loper. He has been our primary contact for all our service needs and has been absolutely fabulous. As a woman, I always worry I am being taken advantage of when I take my car to a mechanic, given how little I know about cars. But Dave is honest, straight-forward and always sensitive to budgets. After four years of owning our vehicle, we put Dave to the true test when our transmission went. He had all the paperwork in place and was able to demonstrate we did all the necessary maintenance to keep up with the warantee requirements and worked with the warantee company to make sure the transmission was covered under Royals Kia’s lifetime warantee. I’ll likely buy from Royal Kia again, and it will be in large part due to Dave’s awesome customer service. Thanks Dave! -Raquel More

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Great experience purchasing my new Optima My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test drive it right away. The car was clean and staff went over the car with us when we picked it up. More

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2018 Kia Forte Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just out Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just outstanding customer service. Zach was very thorough when explaining and showing me the use of the features of the car. There were no surprises at anytime during the entire process. Royal Kia's advertised prices are very competitive and they are truly "a dealership that's different". Needless to say, I am extremely happy with the sales experience as well as the car! More

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Excellent Service each time I visit Royal Kia Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! More

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Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

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Old Hummer Dealer Royal KIA on Speedway used to be a Buick and Hummer dealer. I purchased my H3 there in 2008 and Dave Loper was the service advisor. Dave was always Royal KIA on Speedway used to be a Buick and Hummer dealer. I purchased my H3 there in 2008 and Dave Loper was the service advisor. Dave was always a friendly service expert who I trusted with my H3. I wish GM still made the Hummer, I would have purchased a new one by now. Dave still provides expert service help when needed. He is like family to deal with. More

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Professional and Knowledgeable Tom Rice made car buying very easy. He is knowledgeable, no pressure and no sitting there all day to buy a car. He is a great sales person. Tom Rice made car buying very easy. He is knowledgeable, no pressure and no sitting there all day to buy a car. He is a great sales person. More

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Horrible service department just now My experience at Royal Kia in the sales department was phenomenal the salesperson and the manager were really nice and very helpful. Where i just now My experience at Royal Kia in the sales department was phenomenal the salesperson and the manager were really nice and very helpful. Where it went all wrong was the service department which was absolutely horrible wasteful time experience. First it started with the detail car wash, there was absolutely no detail in that car wash. I stayed there for 3 hours and when I received the car it look like they didn't even touch the inside. they did send it back for me cleaning and after an hour it came back, there was still marks on the seats and glue on the windshield from their stickers it went back again and again I still had footprint marks on the seats and looks like they didn't even touch the carpets. At that point I gave up since it was an all day affair The second issue was with my key fob they said that they would order a new one and it would be in on Wednesday so I came in Wednesday and they told me that he was cut incorrectly and I would have to come back in again next Wednesday. I came in that Wednesday and they program a new key fob and gave it to me. the key fob had scratch marks dents and the key was also scratched up so I ask the salesperson "are these new key fobs or used" he told me that they were new key fobs and I showed him the key fob and told him that this is not new. His reaction is I don't know what to tell you and I'll note it and he walked away. I'm definitely not happy with Royal Kia service department. More

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I love my new car😊 Terra was very professional and nice. I brought my 14 year old grandson shopping with me. She was very patient answering his questions as well as mine Terra was very professional and nice. I brought my 14 year old grandson shopping with me. She was very patient answering his questions as well as mine about different vehicles and features equipped. I did not feel pressured to buy anything extra and I feel I did get a great price on my new car. More

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Not a happy customer! Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was b Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was brought to the front I noticed my vehicle had a little damage and the service person we usually go to was busy and sent over Dave Loper. We brought to his attention what the problem was and he said "that with time the rubber comes off". My husband and I understand that, but the rubber that goes over the sides of the head lights was half way out and my vehicle was not left overnight with the rubber sticking out, we tried to explain that to him and his exact word were "What do you want me to do about it" with an attitude, really that how Kia employees treat there customers? I'll tell you what I as a customer who has taken 2 vehicle for the last 4 years for services and just traded in a vehicle over an year ago wanted to hear Dave Loper, "what can I do to help, or let me take your vehicle back to service department and see if we can fix it". THAT AS A CUSTOMER, IS WHAT I WANTED FOR YOU TO DO ABOUT IT! Royal Kia, has a saying "welcome to the royal family" well let me tell you Royal Kia, today me and my husband didn't feel that we were part of the family. That's the reason I gave Dave Loper no stars and would NEVER refer a friend or family member to you! More

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