Dave Loper | Page 6

A Case Study of Retail Excellence It is increasingly rare to experience true excellence in retail transactions. In our frantic, warp speed world, few take the time to pause and really It is increasingly rare to experience true excellence in retail transactions. In our frantic, warp speed world, few take the time to pause and really consider the needs of the customer. Royal Kia is a welcome exception to this rule. My purchase of a new car there went very smoothly, thanks especially to Tom Rice, who listened to me and exhibited friendliness and patience as we sorted through alternatives and arrived at exactly the right car to meet my immediate and future needs. Neither Tom, nor anyone else at the dealership, ever made me feel as if I was being pushed in a particular direction, and no one gave the impression that there selling a car was more important than my satisfaction. I would highly recommend Royal Kia — and Tom — to any of my friends who asked whether that is a good place to do business. I strongly suspect that in the not-too-distant future, my wife and I will be purchasing another car from Royal Kia. More

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9th vehicle purchased from Royal Dealerships ! On September 6th my wife and I purchased our 9th vehicle from a Royal Dealership since 2004. This latest vehicle was leased from the Royal Kia office On September 6th my wife and I purchased our 9th vehicle from a Royal Dealership since 2004. This latest vehicle was leased from the Royal Kia office located on E. Speedway and Columbus Blvd. our representative was Jesus Camargo, an employee who started approx 5 years ago as a detail person and worked his way up into sales and leasing. Jesus is a terrific person and not a average car salesperson. Jesus is very knowledgeable not just with the products that he presents, but with his compassion in dealing with people. Jesus took the time to deliver our new 2019 Kia Sorento to our home and explained every feature top to bottom to both my wife and me. Also a special thank you to Dave Lopez in the service department for always going above and beyond and providing excellent customer service ! You can rest assure that when it’s time for us to purchase or lease or next vehicle it will be with a Royal Dealership and hopefully with Jesus Camargo. Sincerely, Jack and Barbara Eversole More

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Always a pleasure Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. More

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Dave takes great care of his customers This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, w This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, what sets this dealership apart is it’s service department; in particular, Dave Loper. He has been our primary contact for all our service needs and has been absolutely fabulous. As a woman, I always worry I am being taken advantage of when I take my car to a mechanic, given how little I know about cars. But Dave is honest, straight-forward and always sensitive to budgets. After four years of owning our vehicle, we put Dave to the true test when our transmission went. He had all the paperwork in place and was able to demonstrate we did all the necessary maintenance to keep up with the warantee requirements and worked with the warantee company to make sure the transmission was covered under Royals Kia’s lifetime warantee. I’ll likely buy from Royal Kia again, and it will be in large part due to Dave’s awesome customer service. Thanks Dave! -Raquel More

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Great experience purchasing my new Optima My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test My experience was excellent.. Shawn worked with us and helped us get a great deal on our new car. The car we wanted was in stock, and was able to test drive it right away. The car was clean and staff went over the car with us when we picked it up. More

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2018 Kia Forte Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just out Zach Masterson was my salesman at Royal Kia and it was easily the best car buying experience I have ever had. No pressure, no dealer add-ons, just outstanding customer service. Zach was very thorough when explaining and showing me the use of the features of the car. There were no surprises at anytime during the entire process. Royal Kia's advertised prices are very competitive and they are truly "a dealership that's different". Needless to say, I am extremely happy with the sales experience as well as the car! More

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Excellent Service each time I visit Royal Kia Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! More

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Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

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Old Hummer Dealer Royal KIA on Speedway used to be a Buick and Hummer dealer. I purchased my H3 there in 2008 and Dave Loper was the service advisor. Dave was always Royal KIA on Speedway used to be a Buick and Hummer dealer. I purchased my H3 there in 2008 and Dave Loper was the service advisor. Dave was always a friendly service expert who I trusted with my H3. I wish GM still made the Hummer, I would have purchased a new one by now. Dave still provides expert service help when needed. He is like family to deal with. More

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Professional and Knowledgeable Tom Rice made car buying very easy. He is knowledgeable, no pressure and no sitting there all day to buy a car. He is a great sales person. Tom Rice made car buying very easy. He is knowledgeable, no pressure and no sitting there all day to buy a car. He is a great sales person. More

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