Ourisman Toyota of Richmond

I recently purchased a **2026 Toyota Camry XSE**, and I want to express how grateful I am for the exceptional service provided by **Biju**. From the moment I walked into the dealership, he made the entire want to express how grateful I am for the exceptional service provided by **Biju**. From the moment I walked into the dealership, he made the entire process smooth, stress-free, and comfortable. Biju went above and beyond to help me understand the pricing, payments, and all the details in the paperwork. He explained everything clearly, answered all my questions with patience, and never pressured me at any point. His professionalism and friendly attitude made a big difference. I truly appreciate how much he helped me throughout the buying process—especially considering my credit situation—yet he still made sure I got a great deal and left completely satisfied. If you are planning to buy a car at Ourisman Toyota of Richmond, I highly recommend asking for **Biju**. He did a fantastic job, and I’m very happy with my new Camry and the overall experience. Thank you, Biju! More

The first time I came here several months ago was awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who h awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who he is). He was not nice at all. I found him to be stoic and overall unfriendly. He also seemed like he could care less what I wanted. He certainly doesn’t seem like someone who enjoys his job. I didn’t trust anything he said after that initial interaction. I will definitely not work with this man ever again in the future. He made me feel extremely uncomfortable. It’s really too bad because my first visit was so nice. I definitely will come back because I think they do good work but they really need to be aware of who they’ve got as customer service. It was not a nice experience. More

Arrived on time but was ignored for over 5 minutes. A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No co A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No comment that there were no issues just go to the cashier to check out. More

Chad was amazing. So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership More

Each part of the service was an excellent: easy scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. More

Sally Berry is a wonderful person to work with. Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of that busy place in a timely manner. Great people like Sally are rare and difficult to come across. Sally, if you're reading this, you're a fantastic person, and I appreciate your kindness. 10/23/25 More

Ethan was polite and let me know when the car was ready. Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rud Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rude. More into the cell phone than the costumer. Overall a great experience. More

Dealer told me I'm full the gas but they're not didn't and didn't washed the car and didn't washed the car More

I’d like to thank Jason for making the purchase of my 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demean 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demeanor was the sane and helpful even though we were working with Jason . Recommend you see Jason More