David Baeza
David Baeza at Scranton GMC of Vernon

David Baeza | Page 13

Sales and Leasing Consultant

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.9
236 Reviews

Ext. 134

Dealership Experience

30 yrs, 11 mos

Industry Experience

30 yrs, 11 mos

Specialties & Trainings

Cadillac Specialist

LEASE AND PURCHASE

4.9

236 Reviews

Write a Review

236 Reviews of David Baeza

November 07, 2019

Dealership Rating
Employee Rating

Leaking water in the doors I dont appreciate when a service rep tells me my truck is been off road and keeps telling me the same thing over and over. Nobody takes the time to l More

by Elungu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Trevor Barbersek, Beverly Rhoads

Nov 25, 2019

Scranton GMC of Vernon responded

Elungu, We would like to look you up in our system to get more information about your situation and find out why it was handled the way it was. If you ate still having issues, we would like to help. If you wouldn’t mind, you can respond to this review privately with your contact information, and management will reach out to you personally to see what can be done. Thank you!

September 19, 2019

Dealership Rating
Employee Rating

Terrible Experience In summary the vehicle I purchased did not have options that were clearly listed on the vehicle sticker and advertised on the dealer website. When bro More

by YSL
Customer Service
Friendliness
Recommend Dealer
No
Sep 25, 2019

Scranton GMC of Vernon responded

YSL, We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter. Thank you for providing your feedback.

Jan 17, 2020

YSL responded

9/27/19 - To say "we have reached out to you very recently" is not truthful. My records indicate that I took delivery of this vehicle (2019 GMC 2500HD Denali) on 10/26/2018. This issue was brought to the attention of Scranton Motors 4 business days later on 11/1/2018. Over the course of the last 11 months I have received responses from Dave Baeza that include: on 4/10/2019 "I passed again to management", on 6/1/2019 "There's nothing I can do myself... I been trying my self abs nobody it's been able to get me answers... the management that was here at the time are long gone", on 8/30/19 "Sir. I have nothing nobody is getting me any answers. I don't know how else can I help", also on 8/30/19 "I forwarded all your text to the Vice President..." It has been approximately 1 month since the last empty answer correspondence from Dave Baeza. There has been no contact initiated by Scranton Motors to resolve this matter in the last 8-9 months. If it were not for this review that is being posted I am completely confident that David Beaza and Scranton Motors management would continue to completely ignore me and this matter in hopes that I would just go away. There is long documentation of horrible customer service relating to the false advertising, not delivering what was clearly outlined as vehicle options and completely ignoring the related concerns. Very unprofessional and this latest disingenuous response from the dealer further reinforces my recommendation to do business with a different dealer. Update: Today is 11/5/19 and still no response to my inquiries or any resolution to the matter. The dealers statement of "We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter." is yet another false promise. Again, I would highly recommend going to a different dealer. Update: Today is 1/17/2020 and still no response to my inquiries or any resolution to the matter. The dealers statement of "We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter." was a lie and obviously an empty promise attempting to mitigate the comment posted. It has been about 14 months and it is obvious that they have no intention of addressing the complaint or following up on their original promises. I will never do business with this dealership again and I would highly recommend going to a different dealer and/or manufacturer.

August 16, 2019

Dealership Rating
Employee Rating

Disappointed Please ask Trevor Trevor Travis and Dave why I am only giving you one star. If I could give zero Stars right now I would. Very disappointed. More

by AJPELECTRICLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Trevor Barbersek, Trevor Hamel

Aug 22, 2019

Scranton GMC of Vernon responded

We reached out to management regarding your situation, and we were informed that you and our Service Director have been in contact to resolve any remaining issues. We appreciate you letting us know about your experience, and working with us to turn it around. Thank you!

July 02, 2019

Dealership Rating
Employee Rating

Excellent I made the appointment in advance, they had all the parts ready, and completed the work early. Excellent team and service. They get my recommendation. More

by Jrprod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Olsen , Keith Alamprese, Fred Nassiff, Beverly Rhoads, Meghan Scranton

May 22, 2019

Dealership Rating
Employee Rating

Buying a used car Go to David at the Scranton in Vernon! He was great and made the experience as easy as possible. I bought a 2013 Buick Verano and issues or concerns I More

by Cdwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 22, 2019

Dealership Rating
Employee Rating

Great Experience- Pick David B. as your next car salesman! Buying a car from Scranton Motors was a quick and easy process. I was very satisfied with my service and I highly recommend David B. as your next car More

by ofrancoline
Recommend Dealer
Yes

April 01, 2019

Dealership Rating
Employee Rating

Exceptional Excellent car buying experience! Everyone was so pleasant to work with!! Very clean dealership!!! I feel that the deal that I got for both my new truc More

by Kenbalsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Champagne

February 27, 2019

Dealership Rating
Employee Rating

Excellent Customer Servive You can tell that the whole team at Scranton really cares about their customers. Everyone there had a smile on their face, and treated me like family. More

by Jsison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Champagne

February 22, 2019

Dealership Rating
Employee Rating

DAVID, ROCKY and LAUREN IN SALES ARE AWESOME It was the likeability of your Sales Team and the honest presentation of themselves that really sold the vehicle. The quality and presentation of the More

by WEBSTER_LAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Carey, Rocky Hernando

February 20, 2019

Dealership Rating
Employee Rating

Excellent experience David was our sales person and he was great! Everyone here is very nice and helpful. Would definitely recommend to everyone looking for a car. Loved More

by Istapeci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Champagne

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