David Bracken | Page 3

I had a great experience at Honda Greg May Waco from start to finish. The entire process was smooth, professional, and stress-free. The staff was very welcoming, knowledgeable, and truly focused on help start to finish. The entire process was smooth, professional, and stress-free. The staff was very welcoming, knowledgeable, and truly focused on helping me find the right vehicle for my needs. Special thanks to Paul Ash, who helped me with two of my vehicles. He is very easy to talk to, professional, and always made sure I understood everything. He truly went above and beyond to make the process simple and hassle-free. I also want to give a big thank you to Lawrence for his help and excellent customer service. He was friendly, attentive, and made sure everything was taken care of. I also want to commend the service department for doing an excellent job handling the recall service on my Honda Accord. The process was quick, well-organized, and professionally done. They kept me informed and made everything very convenient. The rest of the staff was also amazing—friendly, patient, and easy to work with. They explained everything clearly and made sure I was comfortable every step of the way. If you’re looking for a trustworthy dealership with great customer service, I highly recommend Honda Greg May Waco. I’ll definitely be coming back and referring friends and family here! -Joven M. More

by JovenM Verified Customer Verified Customer

Report | Print

Yes ! ! Came by and they put my new splash guards on !! Truly a nice place ! Came by and they put my new splash guards on !! Truly a nice place More

by fayneholloway Verified Customer Verified Customer

Report | Print

I was very pleased with it all. .appreciated the shuttle service, also..Will definitely be back .. .appreciated the shuttle service, also..Will definitely be back .. More

by DJSPARKY52 Verified Customer Verified Customer

Report | Print

This rating is not due to the customer service, but rather the diagnostic results. I reported an intermittent failure regarding the brake system light on the dashboard. I had already discovered that ju rather the diagnostic results. I reported an intermittent failure regarding the brake system light on the dashboard. I had already discovered that jump-starting the car would start the gasoline engine and clear the light (my car is a hybrid). Resolving this is critical for me because I take long trips; I’ve already had to call roadside assistance once when the car failed at a rest area. I waited two hours just for them to jump-start the battery. The day I brought the car to you, the battery test showed a failure with a reading of 10.8 volts (you can verify this in your records). A healthy battery should be at 12.6 volts, or at least not drop below 12 volts. I was told the vehicle showed no faults and everything was fine, but obviously, if the battery is at 10.8 volts, the vehicle is NOT fine. My vehicle is under warranty, and it is not right to wait for a major breakdown before fixing it; this is about preventative maintenance. I have read that this is a common issue with the 2023-2024 Honda CR-V Hybrid, and unfortunately, it is happening to mine. More

by dapguzman Verified Customer Verified Customer

Report | Print

we have had almost all the work on our vehicles done through the dealership to insure that records are available when it comes time for a trade in. through the dealership to insure that records are available when it comes time for a trade in. More

by JARRINGTON2 Verified Customer Verified Customer

Report | Print

great service, no pressure to buy anything, the people were so friendly and made the buying process so easy. were so friendly and made the buying process so easy. More

by harvey.walker69 Verified Customer Verified Customer

Report | Print

Camera that controls cruise control and other controls went out was replaced and car returned in a short time went out was replaced and car returned in a short time More

by kyleh346 Verified Customer Verified Customer

Report | Print

As always, the service department took care of me in a timely and professional manner. David and one of his associates went above and beyond to research the availability of tires/rims and to make recommen timely and professional manner. David and one of his associates went above and beyond to research the availability of tires/rims and to make recommendations. Thanks all! More

by Emkat Verified Customer Verified Customer

Report | Print

Excellent, fast and on time taking care of all the issues Thanks, staff is very friendly and understanding Thanks, staff is very friendly and understanding More

by znz1368 Verified Customer Verified Customer

Report | Print

Employees are very professional and courteous. Service did a thorough job in checking maintenance needs, not just what I originally came for. I did have to return to have my odometer reset to sh Service did a thorough job in checking maintenance needs, not just what I originally came for. I did have to return to have my odometer reset to show the mileage, but the service tech was very courteous to do it for me. More

by RITEDREAM Verified Customer Verified Customer

Report | Print