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Dealership Experience
5 yrs, 9 mos
Industry Experience
19 yrs
Languages Spoken
English
50 Reviews
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50 Reviews of David Cauthen
March 31, 2022
Used car manager was exceptional and very understanding of my situation. Thank you very much! of my situation. Thank you very much! More
by KTGAINES40
Verified CustomerOther Employees Tagged: Franchely Reyes
Helpful 
March 15, 2022
Before you purchase from Jim Ellis Chevrolet (“Expect the Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experie Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experience. I have not included any personal commentary as I believe the facts speak for themselves and you can draw your own conclusions. 12/4/2021: I purchased a 2010 Honda CR-V from Jim Ellis Chevrolet. It did not have a passing Georgia vehicle emissions inspection at the time of sale. My salesperson told me to get it tested and I would be reimbursed (I was never reimbursed). My wife took the vehicle the next day to be tested and it failed. 12/7: My wife returned the vehicle to the dealership and exchanged it for a loaner vehicle. 12/14: After receiving no updates in the prior week, I called my salesperson and was advised the car was ready. I would just need to drive it 150 miles or so before getting it retested. 12/15: My wife returned the loaner vehicle and took possession of the Honda again. 12/17: The Check Engine light came on. 12/18: I had my local mechanic read the code, which was related to the emissions system, so I called the dealership and returned the vehicle later that afternoon and was once again given a loaner vehicle. 1/11/2022: After not hearing from anyone for over 3 weeks, I called and spoke with the used car manager. He stated he had been out for several days and did not know what was going on with the car, but would find out and call me back. 1/12: I received a voicemail message stating that there was a part that had to be ordered, but the car would be ready “by Friday at the latest.” I called him back and advised him to keep the car and drive it until it could be retested so that I could pick it up after it had passed the emissions testing. He said it wouldn’t be ready until the following week, which was fine since they would need to drive it around for a while. 1/20: After again not hearing back, I called and spoke to my salesperson and he said he would find out what was going on and would call me back before the end of the day. 1/21: My salesperson called and left a message advising me the car was ready to be picked up. 1/22: I returned the loaner vehicle and took possession of the Honda again. 1/27: The Check Engine light came on. 1/28: I took the vehicle to my local mechanic who read the code. The code was again related to the emissions system so I had them inspect it. What they found is that the new catalytic converter had been installed backwards. In addition, both ends of the catalytic converter had been cut off and it had been welded on to the vehicle. I called the dealership and spoke with my salesperson, who said I would need to speak with the used car manager about this, who was not in at the time, but that he would pass along the message that I called. 2/4: I sent an email to the used car manager, copying both the sales team email and the general manager, with my expectations to be reimbursed for the cost to repair and never heard back from anyone. More
by Knaste
Other Employees Tagged: Ian Killian
August 25, 2020
I bought and new used 2913 Silverado 1500 truck. It needed some major work and Jim Ellis fixed and replaced everything that was wrong with it. needed some major work and Jim Ellis fixed and replaced everything that was wrong with it. More
by MIKERFREDERICK
Other Employees Tagged: Franchely Reyes, Ron Durham , Denis Rose
July 11, 2020
Awesome experience! No gimmicks. Our salesperson and financial expert was wonderful! We were able to purchase the car for our daughter quickly and without any gimmicks. Will visit again for our next ca financial expert was wonderful! We were able to purchase the car for our daughter quickly and without any gimmicks. Will visit again for our next car! More
by DAWNKINLAW
Other Employees Tagged: Randy Stephenson, Franchely Reyes, Ron Durham , Jim Banks, Mark Roselle
June 27, 2020
We were able to find a good vehicle at a good price. It was a smooth transaction. Mark kept his word on several details. We’ve been very pleased with our experience at Jim Ellis. was a smooth transaction. Mark kept his word on several details. We’ve been very pleased with our experience at Jim Ellis. More
by lorijbailey
Other Employees Tagged: Mark Estrella
April 27, 2020
Great friendly service would recommend to friend and family. They really made sure to focus on my wants and needs in a vechile also making sure to do the right thing. family. They really made sure to focus on my wants and needs in a vechile also making sure to do the right thing. More
by WMCKINNON3
Other Employees Tagged: Zach
April 23, 2020
This is the most unprofessional dealership that I have ever did business with, I will never purchase anything from them again. They have not held up there part of the deal. ever did business with, I will never purchase anything from them again. They have not held up there part of the deal. More
by TYLONESR1969
April 21, 2020
My sales agent Sergio was the best I ever had. He's been there for whatever I need. Give him a pat on the back for me. there for whatever I need. Give him a pat on the back for me. More
by ALDEN.HAYNES51663
Other Employees Tagged: Franchely Reyes , Brandon Colon, Sergio Fragoso, Jeffery Woo
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