David Davidian

I was quite disappointed to hear that JC had left as he was a very efficient service advisor. Both my wife and I have Audi’s and have been very pleased with everything. Until this experience. My car was i was a very efficient service advisor. Both my wife and I have Audi’s and have been very pleased with everything. Until this experience. My car was in service for a week. Not once did I ever receive a call about the issue or how long it would take to fix. I had to call the advisor several times during each day just to get a call back hours later. Each time he did not know anything as my car. It sat there and I had no transportation myself, thus inconveniencing my wife as we only had one car for the two of us. I was never offered a loaner car, which JC always made sure we had if the car was in for longer than usual. I asked if the dealer gives loaners and I finally received one many days later. Also when I spoke to the advisor about having my car towed I was given the audi towing service number which sent the wrong type of tow truck. I called the advisor who told me if I wanted a different truck I would have to pay for one and he gave me the number to some other towing company to pay for it directly. I did however call audi roadside back and explained the situation and they told me they did have that type of truck and there would not be a charge. The advisor also told me that you do not take deliveries on Saturday and Audi Roadside said that you did. They however picked up the car Saturday morning and dropped it off to you. I circle by to make sure all was good and it was. Lastly the car was never washed which they always do. Not sure if you recently stopped that service. I normally do not do bad surveys but I feel you can surely improve on your customer service. More

by mrubin717 Verified Customer Verified Customer

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Ana was able to get my 20,000-mile appointment completed seamlessly. The service department was on top of my vehicle and completed it within 3 hours of being dropped off. seamlessly. The service department was on top of my vehicle and completed it within 3 hours of being dropped off. More

by bkessler1 Verified Customer Verified Customer

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Have had this vehicle for two years and very satisfied with the performance and the service I receive when needed So much so when the time comes I’ll be going again for an Audi with the performance and the service I receive when needed So much so when the time comes I’ll be going again for an Audi More

by CLUSTIK Verified Customer Verified Customer

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Samantha was very communicative throughout the whole process. She provided me with constant updates and answered all my questions clearly and thoroughly. process. She provided me with constant updates and answered all my questions clearly and thoroughly. More

by JUSTINBAPT Verified Customer Verified Customer

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As always, David provided great service. One of the best! Will be coming back again. One of the best! Will be coming back again. More

by JOSEPH.DIMARIO Verified Customer Verified Customer

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David was able to get me an appointment right away to address a critical problem with my car. The issue was addressed quickly. Good service! address a critical problem with my car. The issue was addressed quickly. Good service! More

by JOSELOPEZCEPERO Verified Customer Verified Customer

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The best Audi Dealership! Great service, and great loaners and service managers! We leave our care there and we know we will come back to a perfect car ready to be brought hom Great service, and great loaners and service managers! We leave our care there and we know we will come back to a perfect car ready to be brought home! More

by Elia Hughes Verified Customer Verified Customer

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I had to wait 20 min for my car. The car was wet outside and dirty inside. My panel is still not working properly. Honestly, this was not a good service at all. The car was wet outside and dirty inside. My panel is still not working properly. Honestly, this was not a good service at all. More

by PDSOUSA Verified Customer Verified Customer

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kudos to the entire team excitement service espy in and out always a pleasure Excellent service out always a pleasure Excellent service More

by EUROPEANPOMPANOBEACH Verified Customer Verified Customer

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Service department is very accommodating,clean and extremely helpful. Dave is a FABULOUS person and always pleasant to deal with!!! unfortunately, I am not happy with needing service to a brand new c extremely helpful. Dave is a FABULOUS person and always pleasant to deal with!!! unfortunately, I am not happy with needing service to a brand new car. This was my second computer software.glitch. Extremely frustrating and inconvenience.as an owner. More

by ELLENBETH326 Verified Customer Verified Customer

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