David Del Cristo | Page 2

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your continued trust in Rockland Chrysler Dodge Jeep Ram for your vehicle service. Our team aims to provide professional and friendly service every time. Thank you for your kind words.

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time to share your feedback. We would like to clarify what occurred during your recent visit, as your review does not accurately reflect the events at our service center. During your visit, our service advisor explained that our system did not reflect an additional active oil change contract and advised that prepaid service contracts do have expiration terms. In an effort to assist you, the advisor offered a complimentary oil change. You declined and abruptly left the service center. You returned the following day with documentation dated from your original purchase in 2022 regarding the oil change contract. Before our team had the opportunity to fully investigate and resolve the matter, the interaction became increasingly confrontational. Despite our staff’s continued efforts to explain the documentation and assist you, the behavior directed toward our team was unacceptable and disruptive to the service environment. Our service department is committed to providing professional, respectful service and will not tolerate abusive conduct toward our employees. That said, we did conduct a full review of the situation and determined that a clerical error from 2022 prevented the contract information from being properly updated in our system. We will, of course, honor the services you purchased and remain committed to fulfilling our obligations. We ask that all future interactions remain respectful so we may continue to provide the level of service our customers expect. Best, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your positive feedback about our service team. Thank you for trusting Rockland Chrysler Dodge Jeep Ram for your vehicle needs. We're here whenever you need us.

Rockland Chrysler Dodge Jeep RAM responded

Hello, Please know your feedback is very important to us, and I would like to speak with you about your experience with your RAM truck. Whenever you can, would you give me a call so we may discuss this in greater detail? Sincerely, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

Thank you for choosing Rockland Chrysler Dodge Jeep Ram. We're glad to hear about your experience. We're here whenever you need us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our service team at Rockland Chrysler Dodge Jeep Ram. We're pleased to hear you're happy with your Dodge Durango and the care you received. We appreciate your trust in us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for noting the comfort and service at Rockland Chrysler Dodge Jeep Ram. We aim to provide a welcoming experience for all our customers. Your feedback is appreciated.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your recognition of our prompt service at Rockland Chrysler Dodge Jeep Ram. It's good to know we could assist you quickly without an appointment. Thank you for choosing us for your oil change.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback about our oil change service. It's good to know our team and waiting area met your expectations. Thank you for choosing Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your kind words about our team at Rockland Chrysler Dodge Jeep Ram. It's good to hear that our service is efficient. Thank you for sharing your experience.