David Del Cristo | Page 13

Best service ever. I love that place. Excellent comunication, resolve my problem quickly, they are the best I love that place. Excellent comunication, resolve my problem quickly, they are the best More

by fernan2vargas Verified Customer Verified Customer

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Kevin is very knowledgeable and curtious. Service was done in very reasonable time frame. The service dept. over all is very helpful. Service was done in very reasonable time frame. The service dept. over all is very helpful. More

by barrymartin423 Verified Customer Verified Customer

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They were very helpful and polite, drop car off earlier, then the next day my car was done !! Thank you for everything! The Best service then the next day my car was done !! Thank you for everything! The Best service More

by kennypat23 Verified Customer Verified Customer

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The service dept. was amazing. Kevin was very informative & professional while checking in my vehicle. Maria (customer relations manager) was equally professional an was amazing. Kevin was very informative & professional while checking in my vehicle. Maria (customer relations manager) was equally professional and a pleasure to deal with. Thank you both. More

by Scottyb Verified Customer Verified Customer

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Terrible service, 5 weeks to service my vehicle for “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Se “alleged contaminated fuel” expensive repair, awful experience definitely will never comeback. This dealership they will never get my money again. Service advisor shows me two qtips that look yellow and says fuel was contaminated, those qtips look like the mechanic cleaned his ears with them and inserted into a small plastic bag. Couldnt get a loaner because the issue was caused due to “bad fuel” (outside source) the dealership could not justify lending me a car until repair work was done. When you call to get an update it is very difficult to get in touch with the advisor, forget about talking to the service manager they don’t answer their phone.Everytime i was updated it was followed by an excuse(car was brought in without an appointment, 25 cars ahead of yours, tech specialist is out, part shipped from mexico to California, then back ordered, followed by in Michigan for 5 days. Received the car smelling like fuel, Service advisor blamed it on bad fuel, i cleaned the car myself and noticed the carpet smelled like fuel, which means the “tech” had stepped on fuel and decided to dry his boots inside of my car. Dealership is a total joke If i could rate 0 stars i would. Only reason i didnt take my car out was because i was always told it should be ready in a few days. Stay away from Rockland Chrysler, they should be investigated for deceiving and stealing from customers!!! More

by Dennis P Verified Customer Verified Customer

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My last two service sessions have been very quick and nice staff! Everything is very well explained! nice staff! Everything is very well explained! More

by amandagonzalez027 Verified Customer Verified Customer

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The wait time for a routine oil change is too long. My last visit I waited almost 4hrs for an oil change My last visit I waited almost 4hrs for an oil change More

by jtrazile Verified Customer Verified Customer

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Kevin in service very knowledgeable and helpful. Took longer than expected but waiting room furnatiure and coffee tv made it delightful. Enjoyable process. Took longer than expected but waiting room furnatiure and coffee tv made it delightful. Enjoyable process. More

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I had an incredibly disappointing and alarming experience with the service department at Rockland Chrysler Dodge Jeep Ram, especially with the Service Manager. In March 2022, I brought my daughter's 2020 with the service department at Rockland Chrysler Dodge Jeep Ram, especially with the Service Manager. In March 2022, I brought my daughter's 2020 Jeep Wrangler Rubicon in for a routine oil change and to address the Y10 Safety Recall (Fuel Supply Line). The invoice claimed the recall had been completed. Fast forward to July 2024, my trusted mechanic discovered a fuel line leak, and the tag on the line clearly showed it was part of the recall—meaning the critical recall work had never been properly done. When I returned to Rockland Jeep with this dangerous discovery, they refused to accept any responsibility, even questioning the authenticity of the tag, and demanded $317.01 just to inspect the issue. Even after Jeep corporate got involved, the service department stalled for weeks, leaving my car sitting untouched for over five weeks. After finally voicing my frustration, they abruptly returned the car to me—with the fuel line still leaking—and told me to take it elsewhere. My daughter, who needed the car for her first job after college, was left stranded for weeks, while I was handed back a vehicle with a fuel leak that could have easily led to a fire or worse. In desperation, I took the car to another Jeep dealership in Long Island, NY. Within a week, they completed the recall correctly and even identified a paint issue still under warranty. The contrast in service was shocking. Rockland Jeep’s complete lack of accountability, their reckless disregard for safety, and their refusal to properly handle a life-threatening recall is beyond unacceptable. More

by estiles68 Verified Customer Verified Customer

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It was nice that there was no upsell whatsoever from anyone in the department!!! Arrived at 07:30 and was number 4 on the line and was out by 08:30. anyone in the department!!! Arrived at 07:30 and was number 4 on the line and was out by 08:30. More

by MIKEPONTIUS Verified Customer Verified Customer

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