David Fernando | Page 2

For service - David is professional, respectful, & friendly! Prompt action and honest advice. Comprehensive inspection with video available. Constant work & status update. On sales - Mitch is person friendly! Prompt action and honest advice. Comprehensive inspection with video available. Constant work & status update. On sales - Mitch is personally accommodating & educational (information on the new models). More

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Poor service mindset I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a l I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a limited issue with non-warranty items. This was contrary to the diagnosis from an independent, Certified BMW shop north of the River. When I confronted David about the previous findings, he doubled down on his faulty assessment. After taking time out of my busy schedule to come down in the middle of a hectic workday, Priscilla agreed that there were in fact warranty repairs that were required to restore the vehicle's performance. These ultimately included an eccentric shaft, motor and sensor assembly, vehicle software update and other miscellaneous items that were overlooked by their technician, either deliberately or through incompetence. I was then told that the repairs would be finished that or the following day. Over the course of the next three days, I was told an evolving story about the repairs and the technician's findings, mostly by David. In the end, the technician 'found' the exact same faults the independent shop identified in a single afternoon, and that I had previously communicated to both David and Priscilla at Kuni. Apparently warranty repairs are not a priority for this dealership or their service center. I will be returning to my local repair shop for the non-warranty repairs based on the care and consideration that I have received from Kuni. I will also seriously reconsider where I intend to purchase my next vehicle this year. More

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Great service, helpful friendly staff and fast turnaround time. We had an oil change, brake fluid flush and a replacement air filter installed. Will come back! time. We had an oil change, brake fluid flush and a replacement air filter installed. Will come back! More

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Incredible experience start to finish I'm a first time customer after 20 years at BMW service center in another state that could not be beat. Kuni just beat them. I'm a first time customer after 20 years at BMW service center in another state that could not be beat. Kuni just beat them. More

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Took car in for recommended servicing. Cool video from service depot showing inspection of tire threads. Like easy of dropping off/picking up own car and loaner car. service depot showing inspection of tire threads. Like easy of dropping off/picking up own car and loaner car. More

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Great customer service! All of the associates in the service department were friendly and helpful! David F did a great job communicating with me about what was going on with All of the associates in the service department were friendly and helpful! David F did a great job communicating with me about what was going on with my car! 😃 More

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Everything went great! David was very polite and accommodating. I love having free service! The car was washed. Altogether, I was there less than 2 hours. accommodating. I love having free service! The car was washed. Altogether, I was there less than 2 hours. More

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Pre-estimate/questions about service/warranty My experience has been great and with Customer Satisfaction, I most likely to do business @ KUNI Service Center. I appreciate their work & I feel comf My experience has been great and with Customer Satisfaction, I most likely to do business @ KUNI Service Center. I appreciate their work & I feel comfortable that I can trust them to do business. More

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Always fair Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if fou Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if found. Service advisor David Fernando is very knowledgeable always keeping me informed every step of the way. More

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Great at point of Sale Andra great at Point of sale, knows product , friendly, however after sale follow up & ease of getting through to her on phone bad . Had to leave mult Andra great at Point of sale, knows product , friendly, however after sale follow up & ease of getting through to her on phone bad . Had to leave multiple msg to get call back on two concerns . One a scratch on car was just handled , thanks . Our good friends loved our new x3 & said we want one , I said because of poor after sale follow-up go else where or get another sales person at Kuni , they paid cash and bought in Portland. Just shows need to love customers after sale , Sorry , we love x3 & your Service dept. More

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