David Fishburn | Page 30

The dealership gave me my car after I flew from Out of state, but they did not have possession of a title for the car so now I’m stuck with a car that it unregistered and uninsured. This is no mistake on state, but they did not have possession of a title for the car so now I’m stuck with a car that it unregistered and uninsured. This is no mistake on my part, the dealership failed to obtain the title prior to delivering the vehicle. I can’t drive my car and have no other means of transportation to and from work because of this major mistake on the dealerships part. They seem satisfied with making a quick sale and getting my 30k deposit, making a commission off of a 100k+ sale, which is now costing me more because I’m paying for a car I cannot drive and now have to pay for separate transportation to and from work. The worst part is that I’ve left multiple messages to speak to a supervisor and have yet to hear from anyone. I understand that mistakes happen, but to sell a car to someone knowing that they wouldn’t be able to register it, insure it, or drive it because a title hasn’t been obtained yet and to not attempt to make up for that clear hardship that is no fault other than the dealerships is clearly a major red flag as far as where their intentions are. They refuse to take ownership of their mistake or even try to lessen the financial burden, refusing to see if a bmw dealership in my state could give me a loaner until they obtained the title from the bank. Even their own title and leasing department are at a loss for words when I’ve repeatedly called desperately looking for a way to expedite the process to obtain the title because I am without means of transportation. I would not recommend anyone buy a car from this dealership. They are clearly just looking to make a quick commission on a big sale, and disregarding how their lack of professionalism and preparation affects their customers. The worst part for me is that if they took ownership of their mistake and at least paid for a rental or a loaner, I wouldn’t have to pay double between rentals and Ubers for $100,000 car that’s sitting in my driveway. Absolutely terrible experience, probably the worst experience at any dealership I’ve been to. I expected BMW to have a higher standard when it came to customer service, but now I wish I had gone elsewhere for my car. More

by Spanzavecchia33 Verified Customer Verified Customer

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We have been wait for a couple of weeks for a followup with a deliver issue. The sales manager never returns phone calls. The entire back end of our new X6 was covered with dried bugs from the deliver tra with a deliver issue. The sales manager never returns phone calls. The entire back end of our new X6 was covered with dried bugs from the deliver transporter. Apparently, our 2024 X6 was placed on the top rack with its rear facing forward and first on the rack. Your new car prep people are a FAILURE in my opinion. They also left several scratches in the trim pieces. Sales person thinks that customers have nothing else to do in their lives but run back and forth to the dealer that should have taken care of ALL of these things BEFORE delivery ... More

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Very well run dealership, sparkling clean and organized. Good selection of cars and different options. Amazing people work there. They made us feel welcome and took the best care of us. Susan Gatlin was com Good selection of cars and different options. Amazing people work there. They made us feel welcome and took the best care of us. Susan Gatlin was committed to help us find the vehicle we'd love. She really went above and beyond to find all options we needed right there at the store. More

by STEVEWAGGS23 Verified Customer Verified Customer

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My Client Advisor Talal Abdel-Qader was so nice and professional!! he’s really the only reason I ended up buying a car at BMW.. professional!! he’s really the only reason I ended up buying a car at BMW.. More

by marcyl85 Verified Customer Verified Customer

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From sales to finance and car repair and service department the BMW location.in Saradota, FL is a great experience with professionalism and courtesy. Thank you for being a treasured car dealership f department the BMW location.in Saradota, FL is a great experience with professionalism and courtesy. Thank you for being a treasured car dealership for more than two decades. More

by AMHOLMESINSERRA Verified Customer Verified Customer

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New car was delivered unwashed, scratched, bugs all over tailgate and dealership wants me to spend my business day sitting around whilst they put it in the shape it should have been when delivery was taken. tailgate and dealership wants me to spend my business day sitting around whilst they put it in the shape it should have been when delivery was taken. Unbelievable. No return call for sales or service manager. More

by cg310 Verified Customer Verified Customer

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Dealt with Bobby and Pershil to buy my new car. Both guys were excellent to work with and extremely kind- and i’m happy with the deal we worked out. I will shop at this dealership again. They even Both guys were excellent to work with and extremely kind- and i’m happy with the deal we worked out. I will shop at this dealership again. They even called the next day to check in and make sure I made it home ok. A+ guys. More

by amiller46 Verified Customer Verified Customer

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Salesman Bobby Carr was great! David Fishburn, financial manager,,was rude and acted like he had no time to deal with us. Rushed through the signatures and appeared angry when I wa David Fishburn, financial manager,,was rude and acted like he had no time to deal with us. Rushed through the signatures and appeared angry when I wanted to read the documents. A horrible experience. I have NEVER been treated that way. My husband agreed. (Had I known ahead of time I would have paid cash to avoid the pall this out on my purchase. Sean,the middle man? Was polite, but there were long delays in addressing questions. Took 4 hours to buy the car! I know it was not an expensive used BMW by your standards but it was a special “toy” car (335i) for me. Our family have owned 8 BMWs over the years from a 750 to 325s for our children. I have never been treated with such disdain but any dealership as I was by Mr Fishburn at your agency. The only reason we did not walk out is the hard work Bobby Carr did to make up for it. Will let everyone we know to be wary of the treatment we received. Interesting to learn from 2 different friends that they have had similar experiences. If the folks buying used cars are too much trouble then stop selling them. And… finally, I am a heavy older (70) woman who had come in from our horse farm. Clean but not dressed up. Never judge a book by its cover. You have no idea how much they may have in financial resources. End of diatribe! More

by STILL_ELIZABETH Verified Customer Verified Customer

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Hassan is not only an excellent salesman but he is also learning the finance side of the business. But perhaps most importantly, he wants a happy Customer and will do what is takes to get you there witho learning the finance side of the business. But perhaps most importantly, he wants a happy Customer and will do what is takes to get you there without any pressure. . Outstanding. As is truly the whole team from Mario, on the internet side (but does makes executive decisions on the corporate side. Dave in finance was quite smooth and service....the whole team is outstanding but my rep Derek Thomas is fantastic the others may be as well but I haven't worked with them. More

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Great salesman. Tech guy John really knew his stuff and ran through all features of the car. Very clean place. Tech guy John really knew his stuff and ran through all features of the car. Very clean place. More

by gmd1620@hotmail.com Verified Customer Verified Customer

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