David Garza | Page 7

My father and I arrived at North Park at 11:30am on 1/10/14. My rating is based on the following facts: The car that I had driven from Austin to purchase was not cleaned properly, all four valve stem 1/10/14. My rating is based on the following facts: The car that I had driven from Austin to purchase was not cleaned properly, all four valve stem caps were missing, the bumper was not attached properly, and specific work, a Toyota recall, that I was told would be completed two days prior was not done. Although there is a standard $189.00 dealer prep fee, I had to specifically request that the stains in the seats be steam cleaned out. Upon inspection, I had to point out areas of the car that were not properly cleaned and the fact that the car was missing floor mats etc. It was rather frustrating that Mr. Garza was helping other clients at the same time and left my father and me sitting at his desk for long periods of time. My father commented that he was rather shocked that in the 4 hours that we were there, not a single employee introduced themselves to him when they were talking to me. This is simply speculation...but I am virtually certain that my fathers t-shirt and old blue jeans had something to do with the lack of attention he received. This is rather ironic considering that he is a medical doctor, willing to give me a ride to San Antonio on his day off, and was thinking about purchasing a new Toyota Tundra while we were there. Shannon T. Munden More

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