David Hall | Page 5

Keri, Michelle, and Klayrissa are always a pleasure to work with! Very communicative and helpful. Summer 2025 Update: I was really happy with NYE over the years, until a recent service visit where I k work with! Very communicative and helpful. Summer 2025 Update: I was really happy with NYE over the years, until a recent service visit where I kept getting nickel and dimed for things that were their fault. It was a simple tire replacement. The tire discount was not honored. I provided documents for going elsewhere for cheaper and was promised it was fine until I got the bill. Then just a flood of excuses and using MY FordPass Points to bring the price down to what was promised. Lol what? I wasted 2 full days off work sitting in their waiting room for this tire swap... The second day was to replace a broken valve stem, since I woke up to a flat tire after the swap... No mention of the inconvenience of that or a good faith replacement. I would've been happy to pay for that the first day if it meant not wasting the second day. The service manager does not interact with clients and forced his decisions through the girls at the desk, who say it's not up to them. When asked if I can speak with who makes the decisions, the dude hides in the office. I left SO MANY great reviews for NYE after their constant asking for them.... loyalty was not rewarded at all. Kind of disappointing since Keri and Michelle are great to work with. Gonna miss them. More

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