David Hensley | Page 4

Clay Cooley Nissan responded

Hello Azeugin2442, We sincerely apologize for your negative experience at our dealership. It’s unacceptable to hear that you felt discriminated against and that your concerns were not addressed properly. We take customer feedback seriously and will investigate the issues you've raised regarding communication and the sale of your vehicle. Your satisfaction is important to us, and we would like to resolve these matters. Please reach out directly so we can assist you further and ensure this is addressed appropriately. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Gcharlton, Thank you for your kind words about your experience with Chad! We're thrilled to hear that he provided you with a great car buying experience. Recommendations mean a lot to us, and we appreciate you taking the time to share your positive feedback. We look forward to assisting you and others in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Roneyo214, Thank you for your excellent review! We're thrilled to hear that you loved our service and that our team did a great job keeping you updated throughout the process. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Dynamicdee69, Thank you for your kind words! We’re thrilled to hear that you found our team very helpful throughout the vehicle process and that we were able to meet your needs. Our commitment to our customers is a top priority, and it’s rewarding to know that it made a difference in your experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pvamu_dynasty, Thank you for your kind words about Wayne Bakefield and Sam Rushing! We are thrilled to hear that they did a fantastic job in meeting your requirements and helping you get into a car. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jaquatia73, Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service to be great, friendly, and knowledgeable. It's always our goal to provide exceptional experiences, and your willingness to refer a friend means the world to us. We look forward to serving you and your friends in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Christine Mejia, Thank you for your kind words about Rickey and our team! We’re thrilled to hear that he maintained professionalism despite the dreary weather and that our staff was helpful during your visit. Your recommendation means so much to us, and we look forward to serving you and your referrals in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pammi5089, Thank you for sharing your great experience with us! We’re thrilled to hear that you would recommend our dealership to anyone looking to purchase a new or used auto. Your satisfaction is our top priority, and we appreciate your support in spreading the word about our services. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000