David Hensley | Page 5

Clay Cooley Nissan responded

Hello Lavernhill12, Thank you for your fantastic feedback! We’re thrilled to hear that our technician provided attentive service and kept you informed throughout the process. Our team strives to ensure a great experience for our customers, and it's rewarding to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Paul.kelly, We genuinely apologize for the confusion regarding your loan payoff and the interest charges. It’s never our intention to mislead our customers, and we understand how frustrating this situation can be. We appreciate your willingness to work with us, and we take your feedback seriously as it helps us improve our processes. Please reach out to our finance department directly so we can resolve this issue for you and restore your trust in our dealership. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Koclark2020, Thank you for your wonderful feedback! We're thrilled to hear that you experienced the best customer service with us. Our team takes pride in their excellent knowledge and understanding of our customers' needs. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Wat78795, Thank you for your positive feedback! We're thrilled to hear that our service department was able to quickly identify and correct the problem, allowing you to be in and out in a timely manner. Your satisfaction is our priority, and we appreciate your recognition of our team's efficiency. We look forward to serving you again in the future! Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Kw, Thank you for your kind words about Floyd Mcgriff! We are thrilled to hear that you find him knowledgeable and honest. Your recommendation to family and friends means a lot to us, and we appreciate your support. Our team is dedicated to providing excellent service, and it's always rewarding to know that our efforts are recognized. We look forward to serving you and your referrals in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Bobby, Thank you for your wonderful feedback! We're thrilled to hear that you had the best buying experience and that Floyd McGriff made such a positive impact. Your referrals mean a lot to us, and we look forward to providing the same exceptional service to your family and friends. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Geosmith2024, Thank you for your kind words about Alexis and our staff. We're delighted to hear that you found them friendly and that your experience was positive. Your feedback is greatly appreciated, and it motivates our team to continue providing excellent service. We look forward to welcoming you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ct, Thank you for your wonderful review! We're thrilled to hear that you had the best buying experience at Clay Cooley Nissan and that Floyd Mcgriff provided awesome service. Your referrals to family and friends mean a lot to us, and we look forward to welcoming them in the future. We appreciate your feedback and are glad we could make your experience a memorable one! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Jrose, Thank you for your wonderful feedback! We're thrilled to hear that your experience from the moment you arrived until delivery was awesome. It's great to know that Larry kept you informed and that Akela's knowledge and approach made a positive impact. We pride ourselves on treating our customers like family, and it’s fantastic to see that you felt welcomed and valued. We look forward to serving you again and hope you continue to feel like part of our community! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Thevoicingllc, Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with Lia. Her transparency and smooth communication really make a difference. We appreciate your feedback and look forward to assisting you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000