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David Hepler

Overview Reviews (109) Inventory (116)

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David Hepler

David Hepler | Page 7

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

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5.0

109 Reviews

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

Overview Reviews (109) Inventory (116)

Dealership Experience

9 yrs, 6 mos

Industry Experience

12 yrs, 5 mos

Specialties & Trainings

40 years of experience in Customer Service in the insurance and car industries.

5.0

109 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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109 Reviews of David Hepler

July 22, 2022

Dealership Rating

Employee Rating

Dave was great. Thanks for arranging the Ubers. I appreciate it. Got everything done quickly. Thanks for arranging the Ubers. I appreciate it. Got everything done quickly. More

by BETSY5

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 22, 2022 -

BMW of Gainesville responded

We really appreciate you taking the time to leave us a 5-star review and mentioning Dave. It means a lot to us.

July 21, 2022

Dealership Rating

Employee Rating

Everyone is super nice and accommodating. No complaints except you cost me everytime I come in there. Otherwise it’s great. No complaints except you cost me everytime I come in there. Otherwise it’s great. More

by CAR2335958

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: JD Busby

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Jul 21, 2022 -

BMW of Gainesville responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

July 20, 2022

Dealership Rating

Employee Rating

The service department is excellent. Very satisfied with the service. Dave has always been professional and patient. Very satisfied with the service. Dave has always been professional and patient. More

by Sen

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 20, 2022 -

BMW of Gainesville responded

Thank you for the great review! We look forward to welcoming you back soon.

July 19, 2022

Dealership Rating

Employee Rating

Service work done well. Dave in service desk is fantastic. Kept me totally informed and car was ready when expected Dave in service desk is fantastic. Kept me totally informed and car was ready when expected More

by AJN1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jul 19, 2022 -

BMW of Gainesville responded

Thank you for this review and for mentioning Dave! We’re so happy to have you as a customer. You’re welcome to come again anytime.

July 14, 2022

Dealership Rating

Employee Rating

Dave is really helpful and responsive. The technician is professional. I am satisfied with the service and diagnosis. The technician is professional. I am satisfied with the service and diagnosis. More

by Brandon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 19, 2022 -

BMW of Gainesville responded

Thank you for the positive feedback!

July 14, 2022

Dealership Rating

Employee Rating

Worst experience I've ever had at any dealership. Customer service and professionalism clearly is not something Dave or BMW of Gainesville strives for. I definitely would not recommend coming here. A Customer service and professionalism clearly is not something Dave or BMW of Gainesville strives for. I definitely would not recommend coming here. After this last visit, I'm seriously considering getting rid of my vehicle altogether. For the price that one pays, basic customer service should be a no brainer. More

by n/a

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Todd Bartley

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Jul 14, 2022 -

BMW of Gainesville responded

Thank you for taking the time to write your review. We would like to apologize for your experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we were not able to provide free service for your vehicle based on your warranty. Unfortunately, things can sometimes happen that are out of our control. Again, we apologize for any inconvenience the third-party error may have caused. We look forward to providing a better experience for you for future service visits. You may contact our General Manager Tyler Hill at Thill@gettel.com to voice any additional concerns. Thank you for choosing BMW of Gainesville for your vehicle’s service needs.

Jul 14, 2022 -

n/a responded

It was not the free service that was the issue! Let’s be clear. It was the lack of communication in advance and then the communication, tone, and attitude that was exhibited during the visit. As much as things are out of your control, they most definitely were not in my control. As the customer and not an employee of your dealership, that should’ve been considered. That’s where good customer service plays a vital role. I didn’t make a mistake or have any part in the process/policies. I also was never enlightened by ANYONE regarding the circumstances that were not in your or my control!!!!!

July 10, 2022

Dealership Rating

Employee Rating

Great service department. David, Jose, and the rest of the staff demonstrated professionalism during my interaction with them. The waiting area and restroom were clean. They David, Jose, and the rest of the staff demonstrated professionalism during my interaction with them. The waiting area and restroom were clean. They let me work remote, on my laptop, from their conference room as they worked on my car. More

by Sam

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose

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Jul 11, 2022 -

BMW of Gainesville responded

Sam, thank you for providing feedback on your recent experience at BMW of Gainesville. We take pride in providing a clean and comfortable space for all of our customers, so our team appreciates that you noticed. We look forward to seeing you again soon.

July 08, 2022

Dealership Rating

Employee Rating

Always very professional! I was very impressed with the quick replacement of my tire and the other service! Dave was my service advisor and answered all our questions! I was very impressed with the quick replacement of my tire and the other service! Dave was my service advisor and answered all our questions! More

by tvs

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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July 07, 2022

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Employee Rating

I needed to get new tires and brakes on my car, T dealer was able to accomplish that task in two sessions. The work was completed in a timely and professional manner. was able to accomplish that task in two sessions. The work was completed in a timely and professional manner. More

by HARRYD1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: JD Busby

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July 06, 2022

Dealership Rating

Employee Rating

The service specialist, Dave, was especially helpful! He explained what need to be done, kept me informed on the progress and made sure I was satisfied with results He explained what need to be done, kept me informed on the progress and made sure I was satisfied with results More

by WILL3410

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 07, 2022 -

BMW of Gainesville responded

We’ll make sure we pass your kind words along to Dave, who we know will be delighted to read your comment. Thank you for this review!

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