David Hepler
David Hepler at BMW of Gainesville

David Hepler | Page 7

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

Contact Me
not yet
rated
109 Reviews

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

Dealership Experience

9 yrs, 7 mos

Industry Experience

12 yrs, 6 mos

Specialties & Trainings

40 years of experience in Customer Service in the insurance and car industries.

not yet
rated

109 Reviews

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109 Reviews of David Hepler

July 22, 2022

Dealership Rating
Employee Rating

Dave was great. Thanks for arranging the Ubers. I appreciate it. Got everything done quickly. More

by BETSY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

BMW of Gainesville responded

We really appreciate you taking the time to leave us a 5-star review and mentioning Dave. It means a lot to us.

July 21, 2022

Dealership Rating
Employee Rating

Everyone is super nice and accommodating. No complaints except you cost me everytime I come in there. Otherwise it’s great. More

by CAR2335958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JD Busby

Jul 21, 2022

BMW of Gainesville responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

July 20, 2022

Dealership Rating
Employee Rating

The service department is excellent. Very satisfied with the service. Dave has always been professional and patient. More

by Sen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2022

BMW of Gainesville responded

Thank you for the great review! We look forward to welcoming you back soon.

July 19, 2022

Dealership Rating
Employee Rating

Service work done well. Dave in service desk is fantastic. Kept me totally informed and car was ready when expected More

by AJN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2022

BMW of Gainesville responded

Thank you for this review and for mentioning Dave! We’re so happy to have you as a customer. You’re welcome to come again anytime.

July 14, 2022

Dealership Rating
Employee Rating

Dave is really helpful and responsive. The technician is professional. I am satisfied with the service and diagnosis. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2022

BMW of Gainesville responded

Thank you for the positive feedback!

July 14, 2022

Dealership Rating
Employee Rating

Worst experience I've ever had at any dealership. Customer service and professionalism clearly is not something Dave or BMW of Gainesville strives for. I definitely would not recommend coming here. A More

by n/a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Todd Bartley

July 10, 2022

Dealership Rating
Employee Rating

Great service department. David, Jose, and the rest of the staff demonstrated professionalism during my interaction with them. The waiting area and restroom were clean. They More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose

Jul 11, 2022

BMW of Gainesville responded

Sam, thank you for providing feedback on your recent experience at BMW of Gainesville. We take pride in providing a clean and comfortable space for all of our customers, so our team appreciates that you noticed. We look forward to seeing you again soon.

July 08, 2022

Dealership Rating
Employee Rating

Always very professional! I was very impressed with the quick replacement of my tire and the other service! Dave was my service advisor and answered all our questions! More

by tvs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 07, 2022

Dealership Rating
Employee Rating

I needed to get new tires and brakes on my car, T dealer was able to accomplish that task in two sessions. The work was completed in a timely and professional manner. More

by HARRYD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JD Busby

July 06, 2022

Dealership Rating
Employee Rating

The service specialist, Dave, was especially helpful! He explained what need to be done, kept me informed on the progress and made sure I was satisfied with results More

by WILL3410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

BMW of Gainesville responded

We’ll make sure we pass your kind words along to Dave, who we know will be delighted to read your comment. Thank you for this review!

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