Check out David Hernandez's reviews on DealerRater

March 16, 2021

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Employee Rating

One of the most frustrating thing about the service personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad cus personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad customer service.If I did not call ,I wont even know what repairs were being done to my car and after keeping my car for 6 days you would think somebody will let me know what the problem was.Very aggravating experience. More

by Elenita.nero

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

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Mar 18, 2021 -

Zeigler Buick GMC of Lincolnwood responded

We sincerely appreciate your feedback. We strive to make every encounter with our customers transparent, and hassle-free. I apologize about your experience with us. We would love the opportunity to resolve your issues. Please contact our Management Team at 847-745-4304.

Mar 19, 2021 -

Elenita.nero responded

I don't think there's anything they could do now that I have my car back.They kept my car for 9-10 days n out of those days I was the one who did the calling to get information about what repairs my car needs.I thought that call is their job to let me know what repairs need to be and if its ok for them to go ahead and do the job.I brought my car in on March 3 as per appt time n by 3/5/21 I had to leave 2 messages to get a call back and be told that the car might need some sensors replaced,parts ordered n it will cost me over $500 n he will call me.By 3/8/21 I got no call back so I called n got connected to Jeremy n he told me that the crankshaft has to be replaced n they already had the part.It took them from 3/3-3/8/21 to know what else needs to be done n still nobody communicated any of this to me.Jeremy promised to call me back but he did not but David called back on 3/10/21 to let me know that the timing chain has to be done after all( it was the original issue when I brought it in but I was told that doesn't seem to be the problem on 3/5).THE PART HAS TO BE ORDERED AGAIN!!!HOW FRUSTRATING IS THAT...IT TOOK FROM 3/3-3/10 TO FIND THIS OUT.I finaly got my car back on 3/12/21.I hate to be a pest by calling them for updates but nobody was calling me.I DON'T THINK THAT'S WHAT YOU CAN CALL AWARD WINNING SERVICE DEPARTMENT.I CALL THAT BAD CUSTOMER SERVICE.If u are keeping the car that long ,the customer has to be kept informed

February 22, 2021

Dealership Rating

Employee Rating

I’ve the best service department workers! Mr Jeremy Aguillera service manager makes sure the guys do nothing but an outstanding job every time I need service ! I go no where else but Zeigler Cadillac s Aguillera service manager makes sure the guys do nothing but an outstanding job every time I need service ! I go no where else but Zeigler Cadillac service department! More

by Bworthy

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Aguilera

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Mar 18, 2021 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for leaving us this fantastic review! We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Learning of our customers' pleasant experiences puts a smile on our face and we hope that you will revisit us in the future! Rick Botic General Sales Manager

January 17, 2021

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Employee Rating

Great dealer, excellent service. I recommend it. I have been taking my Cadillac here for a log time and they keep a good record of all my car service is needed I also added my Toyota Yaris. been taking my Cadillac here for a log time and they keep a good record of all my car service is needed I also added my Toyota Yaris. More

by Héctor Almaraz

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 18, 2021 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for leaving us this fantastic review! We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Learning of our customers' pleasant experiences puts a smile on our face and we hope that you will revisit us in the future! Rick Botic General Sales Manager

Jan 22, 2021 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for leaving us this fantastic review! We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Learning of our customers' pleasant experiences puts a smile on our face and we hope that you will revisit us in the future! Rick Botic General Sales Manager

December 18, 2020

Dealership Rating

Employee Rating

Service is always fast and hassle free, the staff is very cordial and professional, makes me feel welcomed every time, I would highly recomend them. cordial and professional, makes me feel welcomed every time, I would highly recomend them. More

by yoal23@msn.com

Customer Service

Recommend Dealer

Yes

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Jan 11, 2021 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for leaving us this fantastic review! We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Learning of our customers' pleasant experiences puts a smile on our face and we hope that you will revisit us in the future! Rick Botic General Sales Manager

December 02, 2020

Dealership Rating

Employee Rating

Worst car buying experience ever. A tree fell on my Denali and we needed to get a car really fast. Zigler had one advertised for my specs but when I drove down there the rep told me it was no longer av Denali and we needed to get a car really fast. Zigler had one advertised for my specs but when I drove down there the rep told me it was no longer available one of the salesman used it as his. He had a Cadillac Escalade which I bought. I have not even had the car six months and it has cost me almost $2000 in repairs and they have no warranty for used cars. This is ridiculous. The service people are rude and have have no empathy for customer issues. More

by Cliff Jenks

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Ken Montijo

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Dec 03, 2020 -

Zeigler Buick GMC of Lincolnwood responded

We sincerely appreciate your feedback. We strive to make every encounter with our customers transparent, and hassle-free. I apologize about your experience with us. We would love the opportunity to resolve your issues. Please contact our Management Team at 847-745-4304.

June 23, 2020

Dealership Rating

Employee Rating

These guys always do great for us! We’ve been going for years, and this is always our first choice! They couldn’t be nicer or more helpful! years, and this is always our first choice! They couldn’t be nicer or more helpful! More

by Julmer

Recommend Dealer

Yes

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Jun 27, 2020 -

Zeigler Buick GMC of Lincolnwood responded

Thanks so much for the positive review!

Jul 06, 2020 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for your positive review!

April 28, 2020

Dealership Rating

Employee Rating

Excellent service. Went to the dealer and was taken on time. They were very helpful. Service department was very clean. Highly recommend this dealer for service. time. They were very helpful. Service department was very clean. Highly recommend this dealer for service. More

by GeorgeZ67

Recommend Dealer

Yes

Other Employees Tagged: Matthew Domer

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May 12, 2020 -

Zeigler Buick GMC of Lincolnwood responded

We appreciate your positive feedback!

March 21, 2020

Dealership Rating

Employee Rating

Good service manager. Just got car back so haven’t had a chance if all my concerns were addressed. Will need to see in about a week if all is right chance if all my concerns were addressed. Will need to see in about a week if all is right More

by rtoz33

Recommend Dealer

Yes

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May 16, 2020 -

Zeigler Buick GMC of Lincolnwood responded

Thank you for your positive review! We appreciate you!