Rich Kinsey was great to work with.
He is always very responsive and puts the customer's trust and satisfaction as his top priority.
He is always very responsive and puts the customer's trust and satisfaction as his top priority.
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by garyroyal
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thanks for the fantastic feedback, Gary! We’re thrilled to hear that Rich made your experience a positive one. Customer satisfaction is our priority, and we appreciate your recognition of Rich’s dedication. Looking forward to serving you again!
It's a very nice and clean Dealership with exllanent
customer service. I recommend them highly.
customer service. I recommend them highly.
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by chouston1062
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your fantastic review! We're thrilled to hear you enjoyed our dealership and received excellent customer service. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
Great Place, I wish I lived there.
Traveled from Louisiana to visit family there. Got in my Grand Cherokee saturday morning and it was running rough. Check engine light was on. Cal
Traveled from Louisiana to visit family there. Got in my Grand Cherokee saturday morning and it was running rough. Check engine light was on. Call them and they said can you come right now. Water pump was leaking and a fuel injector needed replacement. They had both changed before 2 that afternoon. I HIGHLY recommend this place!!!!
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by doug4260a
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you so much for sharing your experience, Doug! We greatly value your feedback and appreciate you taking the time to share. If you're ever back in the area, our team will be here to help if any issues come up with your vehicle. We're proud to have helped you get back on the road quick. Thanks again, and safe travels!
Palmer Dodge is always a great experience.
They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on ho
They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on how long any service/repair will take.
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by MKUBIE21
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you so much for sharing your feedback! We greatly appreciate customers like you for taking great care of your vehicle at our service center. Thank you for your continued support, and we look forward to serving your Jeep again in the future!
Good and bad.
I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windsh
I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windshield washer hose. The hose kept popping out of the nozzle. The first time I went the service area told me to contact their parts department to see if they had the part. I did so and was told to schedule service. Back to the service department and scheduled service. When I arrived for the service they told me that they had to order the part from another dealership and they rescheduled for a week later. A week later they did the repair and after a short while the same issue arose. I went back again and they made the repair a second time. After a couple of months, I had the same issue. I called (irritated at this point) and explained the situation and that i was annoyed and wanted to speak with the service manager. I was transferred to voicemail. I called back again and was able to speak with David Keller. I explained the problem and he had me come in right then. After a short time (about a half hour) they secured the hose to the nozzles via zip ties. Ok if it works fine. So far, so good. 4 trips for a washer fluid hose. I can't imagine if I had a serious or challenging mechanical issue. The people are very nice and do a great job at communicating. David was accommodating and helpful. After the experience, my trust in their abilities is low.
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by MIKESHOP
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your experience. We appreciate your feedback and are glad to hear that David provided helpful service. We’re sorry for the inconvenience you faced with the washer hose issue. Your trust is important to us, and we aim to improve. We hope to serve you better in the future! Sincerely, David Keller, Service Manager, service@palmerdcj.com
Did a good job went in for 40000 mile check up was
disappointed would not honor tire coupon that said would match any price?
disappointed would not honor tire coupon that said would match any price?
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by TFWRIGLEY
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your feedback. We're glad to hear you had a good experience overall. We're sorry to hear about the issue with the tire coupon. We appreciate your insights and will work to clarify our promotions. Your satisfaction is important to us!
I was working with Richard Kinsey and received very good
service. Rich made sure my car was taken care of always works in my budget and doesn't add on items if they are not needed which is appreciated. I
service. Rich made sure my car was taken care of always works in my budget and doesn't add on items if they are not needed which is appreciated. I always feel my best interests are a concern at Palmer and I will continue to bring my car there for service. Thank you.
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by MrRogersB
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Richard Kinsey
Jul 14, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
We’re thrilled to hear about your positive experience with Richard! Our team strives to prioritize your needs while providing excellent service. Thank you for choosing us for your car care, and we look forward to seeing you again soon!
scheduled and oil change and arrived on time and was in
and out in 45 mins.
and out in 45 mins.
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by AINSLEY.GEMMILL
Service Price Transparency
Jul 14, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thanks for the great feedback, Ainsley! We're thrilled to hear you had a quick and efficient oil change experience. We aim to provide top-notch service, and it's awesome to know we hit the mark for you!
Great service responsive and helpful no problem to big
good communication happy to work with
good communication happy to work with
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by skonsin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rich Kinsey
Jul 09, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your awesome feedback, Skonsin! We're thrilled to hear you had such a positive experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Great service responsive and helpful no problem to big
good communication happy to work with
good communication happy to work with
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by skonsin
Verified Customer
Verified Customer
Other Employees Tagged:
Richard
Jul 09, 2025 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you! We’re thrilled to hear you had a great experience with our team. Providing excellent service and communication is our priority, and we appreciate your positive feedback. Looking forward to assisting you again in the future!