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David Keller
David Keller | Page 212
Service Manager
Palmer Dodge Chrysler Jeep Ram
11460 Alpharetta Hwy
Roswell, GA 30076
2,211 Reviews
2,211 Reviews
Write a Review2211 Reviews of David Keller
February 06, 2020
Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More
by jkawiley
Verified Customer
January 30, 2020
I own two Jeeps from this dealership - a 14 Grand Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very frien Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very friendly. More
by john.velten
Other Employees Tagged: Tony White
January 29, 2020
Jeep Owners should only go to Palmer for service! On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on getting taken care of. Called in the am and they said just bring it by. In at 1:30 and out by 2:15! Awesome. Thanks to the Palmer service team! More
by markmccagg0
January 25, 2020
Oil Change on my FORTEC Custom Jeep Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aft Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aftershave ... its the little things... Great attention to detail. I highly recommend this place for all your Jeep services! More
by andreas.ulber
Other Employees Tagged: James Hickman
January 24, 2020
We went in for an oil change and to fix the “Death Wobble.” The staff at Palmer Dodge was professional and courteous. We had an expectation that it would take hours to fix the wobble issue, but they g Wobble.” The staff at Palmer Dodge was professional and courteous. We had an expectation that it would take hours to fix the wobble issue, but they got right on it and had us out in 90 minutes. We love taking our vehicles to Palmer Dodge for service! More
by Doc Grizzle
January 23, 2020
transmission repair ROBERTO, TOOK VERY GOOD CARE OF THE REPAIR OF MY 2016 CHRYSLER TOWN & COUNTRY, I WOULD RECOMMEND THIS DEALER SHIP TO ALL MY FRIENDS & RELIATIVES. ROBERTO, TOOK VERY GOOD CARE OF THE REPAIR OF MY 2016 CHRYSLER TOWN & COUNTRY, I WOULD RECOMMEND THIS DEALER SHIP TO ALL MY FRIENDS & RELIATIVES. More
by rnoll888
Other Employees Tagged: ROBERTO, DELCAMPO
January 23, 2020
Jeep brought in for recall work, and a TSB. All work was completed quickly and thoroughly. Service rep did a great job getting work completed and getting me on my way. completed quickly and thoroughly. Service rep did a great job getting work completed and getting me on my way. More
by widgetflyer
January 15, 2020
Everybody in the service department is awesome every time I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew More
by jayxan1
January 15, 2020
SERVICE MAKES THE DIFFERENCE WHEN I BUY MY NEXT CAR! The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the af The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the after-market crap and replaced it with factory standard lights. The lights went out again, and they found the problem and fixed it the second time. Since they were not familiar with the after-market crap I was willing to pay for the extra work they did. Put your credit card away Mr. Cape, they said to me. That is exceptional service. And they gave me a car to drive while they did it. I'll never buy a car anywhere else. More
by jacapejr
Other Employees Tagged: Jody Cruce , Murray
January 14, 2020
Service department was helpful and quick. I appreciate Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online. Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online. More
by curtisc28
Other Employees Tagged: Murray
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