My experience was as good.
Friendly customer service and enjoyed working with them and they were fast and reliable.
Friendly customer service and enjoyed working with them and they were fast and reliable.
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by garnette0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lee Brown
Aug 26, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We're thrilled to hear you had a great experience with our team. Providing friendly and reliable service is our top priority, and your feedback truly motivates us. Looking forward to serving you again soon!
Great place to take my vehicles for service.
Always friendly and all repairs done fast.
Always friendly and all repairs done fast.
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by dsurovets
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kimberly
Aug 22, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your positive experience with us! We're delighted to hear that you find our service friendly and efficient. Your feedback is greatly appreciated and we look forward to serving you again in the future!
Good service, easy to schedule, wait time was minimal and
i appreciate the vacuum… the last couple of times i was disappointed that that didn’t happen.
i appreciate the vacuum… the last couple of times i was disappointed that that didn’t happen.
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by outlawsharon6
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Sharon! Thanks for your feedback! We're glad to hear you had a positive experience overall. We'll make sure to address the issue with the vacuum for your next visit. Let us know if there's anything else we can do to improve your experience next time.
Ryan in parts is always awesome to deal with.
Kimberly in service provides awesome customer service. I will always take my vehicles to Palmer and recommend to family and friends
Kimberly in service provides awesome customer service. I will always take my vehicles to Palmer and recommend to family and friends
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by C.R.
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the kind words! We're thrilled to hear about your positive experiences with Ryan and Kimberly. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. Thank you for choosing Palmer!
Service rep was very professional.
He worked me in for an oil change even though I had made a mistake making the appointment. In and out in about an hour. I would give this service dep
He worked me in for an oil change even though I had made a mistake making the appointment. In and out in about an hour. I would give this service department 5 stars!
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by thayes12
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hiram
Aug 16, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your positive experience with us! We're thrilled to hear that our service rep was able to accommodate you and provide a professional experience. We appreciate your kind words and look forward to serving you again in the future.
This dealer stuck to the appointment schedule and was
able to get things done within the timeframe that they promised. I appreciate that respect for my time.
able to get things done within the timeframe that they promised. I appreciate that respect for my time.
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by danny75
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Danny, thank you for sharing your experience with us! We're thrilled to hear that our team was able to provide you with a seamless and timely appointment. Respect for our customers' time is a top priority for us, and we're glad we could meet your expectations. We hope to see you again soon!
finished quicker than promised, great interaction with
the staff, easy to set and up and get out
the staff, easy to set and up and get out
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by Osumiller2394
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sara? Did great
Aug 14, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff to be engaging and our setup process to be seamless. We appreciate your feedback and look forward to serving you again in the future.
Amazing service at Palmer Dodge.
David and Ryan were amazing. Thanks again! We will be back soon.
David and Ryan were amazing. Thanks again! We will be back soon.
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by ROBBANKER
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Rob, thank you for the amazing review! We're thrilled to hear that David and Ryan provided you with exceptional service at Palmer Dodge. We look forward to welcoming you back soon. Let us know if there's anything else we can assist you with in the future!
The work was completed and the vehicle runs well with no
lights coming on. But it did take a week to complete the work. I had no idea day to day how long Palmer would have my Jeep.
lights coming on. But it did take a week to complete the work. I had no idea day to day how long Palmer would have my Jeep.
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by dunwoodydds
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your feedback. We're glad to hear that your vehicle is running well. We apologize for any inconvenience caused by the timeline of the service. Your comments will be shared with our team for improvement. We appreciate your business and hope to serve you again.
When I arrived, I explained to Luis that I was
experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed
experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed. Instead, he rudely informed me that I would need to schedule a separate appointment and pay an additional $200 for a diagnostic exam. He seemed disinterested in my concerns and responded in a dismissive manner.
I then requested an Uber to get to work while my car was being serviced, but that never happened, and I ended up arranging my own Uber rides instead of using the usual service provided. Once I was notified that my vehicle was ready, I spoke with someone else who listened to my concerns and managed to reprogram my key, which took an additional two hours. I had hoped to avoid this extended wait by addressing my issues during my initial drop-off.
Overall, it was a frustrating experience, and I am now considering another location for my future services.
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by birdesha2009
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We'd like to apologize for the frustration you experienced during your visit. We want to make sure your concerns with your vehicle are properly addressed, and oil change appointments do not always provide enough time to do so. However, we sincerely hope to have the opportunity to work with you again in the future. If you have any questions about your vehicle, or the services we can provide during a single appointment, please don't hesitate to reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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