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David Keller
David Keller | Page 36
Service Manager
Palmer Dodge Chrysler Jeep Ram
11460 Alpharetta Hwy
Roswell, GA 30076
2,209 Reviews
2,209 Reviews
Write a Review2209 Reviews of David Keller
Verified Customer
June 11, 2024
Made an appointment 3 weeks in advance. It was for recall, check brakes, oil change with fluids, inspection etc., diagnostic on loud engine noise. Took car in on a Thursday.. left it. Was t It was for recall, check brakes, oil change with fluids, inspection etc., diagnostic on loud engine noise. Took car in on a Thursday.. left it. Was to be ready Thursday afternoon. No one called me. I called in late afternoon to see if it was done and my friend coukd bring me to pick up. Hiram told me it hasn’t been seen yet! No call… nothing. He said it would be first one in on Friday and I could pick up in afternoon. No call all day. At 3:00 I called to get status….hiram said car has not been in garage. I said you promised it would be finished today and you knew I was already counting on car! He said I didn’t make appointment with tech, but with him! I said I wasn’t given that option and how is a customer supposed to know that? He said car would be looked at first thing Monday!!! 5 days after my Thursday morning appointment! At this point my husband had to step in and help me. He took me to dealership, took time off his job.. to hear Hiram say appointments really don’t mean anything and they had a lot of cars!! But, he never bothered to communicate with me whatsoever! I did all the calling and coming to dealership! Hiram wanted us to take the car for the weekend and bring back in Monday!! I was supposed to travel for my job on Monday!! I had already taken Thursday and Friday off because I was lead to believe my car would be ready! My husband got me a car to drive for the weekend and insisted that Hiram call him to report on Monday. I did not get to go on my business trip, lost accounts due to all of the lack of service?? On Monday Hiram texted that no one could hear loud noise in my car…. He then said it was a normal sound for that “new” jeep. No sir!! I still hear the loud scraping noise each time the car is driven and have ample documents and videos of sounds.. but no one seems to hear it at Palmer…. Everyone else in my life hears it. 🤷♀️ in fact, when I played the video for Hiram, he agreed it as not a good sound for a new car…. Now when car is supposedly fixed it’s a normal sound??? Nope. I don’t really believe they did anything on the car because the minute I started my car up the fluid light came on for empty washer fluid. I didn’t even go back in because the first visit at Palmer, they failed to do the 21 point check or they woukd have found empty fluids! I overlooked doing a bad review for the first visit… but it is clear to me now that I can not expect honest service with Palmer dodge… it is very disappointing to know my brand new car most likely hasn’t had the service it needs to stay healthy. Of course, the first two oil changes and recall were at no charge….. and I really don’t know if my car was serviced…. I picked it up Monday afternoon…. No records were placed into my jeep wave app from the dealership indicating recall had been performed…. No service record but the first is there…. Unless it magically appears after this. Where is a woman supposed to go to trust her dealership? On the first visit I made them put the washer fluid in…. Now, I don’t expect anything…. I was also kept waiting almost the entire day on my first visit which was only an oil change and fluids check…. Others came and went…. I’m not feeling the love… palmer dodge is too busy for me I guess. More
by jbradberry
Other Employees Tagged: Hiram, my appointment person
June 07, 2024
The services I received was exceptional, caring spirit, easy to engage, and exceptional greetings (no colloquiums used when greeting me). By the way, as me being a New Yorker, it is so refreshing to not be easy to engage, and exceptional greetings (no colloquiums used when greeting me). By the way, as me being a New Yorker, it is so refreshing to not be greeted and not spoken to by staff using colloquiums/less than professional language. Louis Espinoza did an awesome job. Louis Espinoza is ideal candidate for promotion as Chief Service Officer. Louis Espinoza gives to the Village Of Exceptional Customer Service & Repair Logistics Resolution Service! I wish that my digital MOPAR Leaks Repair/PALMERDCJ.COM coupons totally of $150 would have been applied to my final total bill.*Maximum value: $150.00. Spend & Save Money.Valid at Palmer Dodge Chrysler Jeep Ram. Offer expires 6/13/2024.* More
by CEO
Other Employees Tagged: Ryan Hooper , Chad Thomas
May 31, 2024
Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very ni to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. Finally went to desk to ask about time as I needed to pick up my other daughter from camp. Noticed my car sitting in lot and my checkout paper and keys were sitting on back corner of desk. Employee (female) that helped me check in was sitting in corner with personal cell phone out. Everyone in service office was very short, not friendly to me or my children. This is the first time the staff have been this way, but based on other issues with oil changes causing more problems with my vehicle during past 2 visits, I will be using another dealership in the future. More
by dmwalter84
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