David Kim | Page 2

Almost perfect service I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that feature/item/part so it was not looked into any further. After researching on my own I did find out that I do have that on my car and was told by another service guy at your dealership that my car shouldn’t be acting that way and I needed to bring it back in to be looked at. This would have been great and saved me time off if it was just looked into while I was there the first time. More

by jason Verified Customer Verified Customer

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The best car dealership you will ever visit. I've bought multiple new cars and sold cars, have all my Audi's serviced there. There is simply no higher standard of service for auto dealer I've bought multiple new cars and sold cars, have all my Audi's serviced there. There is simply no higher standard of service for auto dealer More

by AHASHIM1 Verified Customer Verified Customer

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4 Wheel Alinement The job was done on time. Car handles great. Customer service was super. Offered refreshments also was issued a loner Q5. It was clean and the pro The job was done on time. Car handles great. Customer service was super. Offered refreshments also was issued a loner Q5. It was clean and the process went smoothly and efficiently. More

by BLUE4EVER10 Verified Customer Verified Customer

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Oil Change Service The staff was pleasant and courteous. The service took longer than promised. I was however not happy that my vehicle was not washed and vacuumed. The staff was pleasant and courteous. The service took longer than promised. I was however not happy that my vehicle was not washed and vacuumed. More

by JGLAWATZ Verified Customer Verified Customer

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I would recommend this service department Everyone was friendly and very helpful. I was given a loaner car which was very helpful. I would recommend this Audi service department for service. Everyone was friendly and very helpful. I was given a loaner car which was very helpful. I would recommend this Audi service department for service. More

by pkbriggs Verified Customer Verified Customer

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Convenient Oil Change Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is Took my Audi SQ5 in for an oil change while visiting my daughter in North GA. They were friendly, accommodating, and gave me a loaner vehicle which is apparently not something they normally do for an oil change. I would use them again. More

by RGRDER Verified Customer Verified Customer

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there are still some kinks to work out I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me I had an appointment for my 85,000 mile service. It took a long time for someone to greet me. It appears that the service consultant assigned to me no longer works there, therefore I had to wait on someone to become available to get me checked in. I had scheduled a loaner car. I was taken to that desk where my information was taken. the ladies asked me to wait in the waiting area, as it would be just a minute. 20 minutes later, I went back over to the loaner desk. Me: "Can we check on my loaner car? I've got somewhere to be." Loaner car ladies: "OH! It looks like one was brought around, but no one brought me the keys..." Proceeds to yell for the guy that didn't bring keys to her. That was the drop off... At pick up, the service advisor that checked me in was not there (no problem, I know they can't be there every second). Another gentleman checked me out. Me: "anything you want to tell me? Any issues?" Him: "I don't think so, we just did the 85,000 mile service. you're good to go." My car was not quite cleaned to the point that I would have liked. I recently had it detailed and now there are black marks on the door & door frame (like in the spots where you use your foot to keep the door open). :( None of these incidences alone are terrible, it just shows an overall lack of attention to detail for a luxury brand like Audi. David Kim was the bright spot in this, it appeared that he was doing the best he could in the understaffed advisor area. More

by ESW Verified Customer Verified Customer

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10,000 mile service Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the pro Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the problem under warranty. More

by SANDYKIDD1 Verified Customer Verified Customer

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Very pour customers service I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. More

by TRACBAKER75 Verified Customer Verified Customer

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Inconsistent customer service and not timely This was my first time here, I came for a the first complimentary oil change. It was my least favorite luxury dealership experience including other au This was my first time here, I came for a the first complimentary oil change. It was my least favorite luxury dealership experience including other audi experiences, lexus and bmw. Of the 5 people I spoke with, only 2 were particularly polite. Everyone else was rushed, preoccupied and greeted me poorly. Rude really. David, who checked me in was polite and thorough in his explanation. When I got the call that my car was ready, I came back to the dealership to an unwashed and unvacuumed car. I had to wait another 20 minutes for the car to get cleaned. Sloppy job. Wouldn't come back here, I'll try another audi dealership. More

by SHELLCHIN Verified Customer Verified Customer

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