David Kim
David Kim at Audi Marietta

David Kim | Page 3

Audi Service Advisor

Audi Marietta

1141 Cobb Parkway SE
Marietta, GA 30060

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4.4
133 Reviews
4.4

133 Reviews

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133 Reviews of David Kim

September 03, 2019

Dealership Rating
Employee Rating

Great service experience. The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went abo More

by TRIMEDICALTEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Morchio, Randy Pullen

Nov 06, 2019

Audi Marietta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. We hope to see you soon!

September 02, 2019

Dealership Rating
Employee Rating

Always a positive experience From the time you hit the front door to the time they deliver your nicely cleaned Audi, it is a positive experience. We moved to the Atlanta area 7 More

by Bea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ahamed Eboo

August 30, 2019

Dealership Rating
Employee Rating

My 45K Service Visit My Service Manager, David Kim, is always pleasant and professional. Audi Marietta practices a "high touch" approach to customer care ... on the phone More

by Richard C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests, Richard! Thanks again for the positive feedback, and we hope that you have a great day!

August 29, 2019

Dealership Rating
Employee Rating

Outstanding Customer Service As Akways! David Kim is the reason I returned to this dealership after being gone for a few years during his absence. He is very knowledgeable about his area of More

by K.BETHSTEINER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

August 26, 2019

Dealership Rating

Consoltation on body paint Went to get some advise on water marks on trunk caused by pressure washing of house with some chemicals. Explained the situation to David and inquired More

by WLJSCUBAMU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Audi Marietta. If you have any further questions, please give us a call. We're always happy to help!

August 22, 2019

Dealership Rating
Employee Rating

Outstanding and Speedy service My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. More

by GREERBBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: No

Nov 06, 2019

Audi Marietta responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Take care!

August 22, 2019

Dealership Rating
Employee Rating

Awesome Service visit My scheduled service for an oil change and to resolve a lift gate issue was an excellent experience. David Kim, my Service Advisor provided a great e More

by Mr Mazda3GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

August 22, 2019

Dealership Rating
Employee Rating

Great Service This is my second time dropping my car for Service with David! He's been great and always took care of everything in a timely manner. He was courteous More

by melannie.tjeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests, Melannie! Thank you so much for choosing Jim Ellis Audi Marietta as your first choice for service!

August 20, 2019

Dealership Rating
Employee Rating

Great Experience Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car run More

by DAMANI.MADYUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2019

Audi Marietta responded

We work hard to stand out among the rest! Please let us know if there is ever anything else we can do for you. Safe travels!

August 19, 2019

Dealership Rating
Employee Rating

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More

by ccgator20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 19, 2019

Audi Marietta responded

We value all feedback received and we appreciate the time you took to leave us this review. We apologize that we did not meet or exceed your expectations during your recent service visit. Please leave us with your contact information so that we may reach out to you, so we gain more information about your service visit. Thank you, Audi Management

Aug 19, 2019

ccgator20 responded

I am extremely frustrated with the service I received. I brought my car to a mechanic shop before taking it to Audi Marietta I wanted to get multiple perspectives. The mechanic I brought the car initially provided me with a service memo from Audi that fit the bill for what my car was experiencing. I provided that memo # to David and it was basically ignored. I was given a diagnosis for a fuel pump and motor mounts for ~$3k to address what I was hearing. I called the initial mechanic back and even another to ask their opinion and it was agreed by both the there is no way I need new motor mounts to address my issue. I was charges almost $200 to get a bad diagnosis...which I really think should be refunded. Before I came to pick up my car, I had called in advance to be sure it was ready. Upon speaking with David when I arrived, he seemed surprised to see me and asked me to wait as he processed the paperwork. After waiting 20 minutes, he approached and asked if I could wait for them to run the car thru the car wash, which I agreed, After another 20-25 minutes, I went to find David only to find he was away from his desk. I asked another service rep to help locate my car, only to be told that I "should be patient". I then found out the car had never run through the car wash at all...it was backed up. I basically waited around for an hour for nothing. I mentioned my frustration with David when he finally returned and he blew me off. I called an asked to speak with a service manager only to be told they were not available. Overall, this is not how I'd expect to be treated my a high end dealership. Based on this, I would not recommend Audi Marietta nor will I return. Craig Contos 770-853-0722 ccgator20@yahoo.com

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