David Malafatopulos | Page 59

I have to say that my experience at performance Ford Lincoln was excellent. Matt Calura my sales was very helpful and knowledgeable. Also the delivery coordinator Joe Boscarino was awesome going over al Lincoln was excellent. Matt Calura my sales was very helpful and knowledgeable. Also the delivery coordinator Joe Boscarino was awesome going over all of the features and also offered me unlimited future tutorials. More

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Worst buying experience I have ever had (I wish I could have given NO STARS as a rating) We came to this dealership to buy a 350 with a snow plow, after a week of not getting returned calls (I wish I could have given NO STARS as a rating) We came to this dealership to buy a 350 with a snow plow, after a week of not getting returned calls from their East Hanover Store. We were led to believe we could qualify for a much lower rate (This was for a Homeowner Association) but it was well above market rate (7.99%). Also told we would need a co-signer. Found 5.5% no cosigner on our own and all of a sudden, they started to find lower rates. Worst part was that, after we found financing and agreed to a price, it took them more than 3 weeks to complete the deal. Multiple messages with the Sales Manager and the Business Manager with no call backs. We needed certain documents for financing and it took forever. Once I got them on the phone, I had to beg him, literally, to complete the deal. Day of the closing, for a specific appointment time and they kept us waiting & waiting. Final point - we chose this dealership after an assurance from Sales Manager that we could bring the truck & plow for service to their East Hanover Store. Unfortunately, driving the truck home after closing on Friday, the driver noticed what might have been a significant issue with the plow. When they got back to us on Monday on what to do, they said it had to be taken to the plow installer location. They did bring it there and returned it back (give them one point), but the plow still doesn't seem right. They said if it doesn't work when it snows, just bring it in. I thought you might want it to be right when it snows rather than having to fix it while it snows. I cannot recommend this dealer to anyone unless you want the worst buying experience ever. What an absolute waste of time. More

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I can to performance Ford Lincoln looking for a mustang and my sales man David morante was amazing from the beginning with his patience product knowledge he was able to get me into my new 2020 mustang. Als and my sales man David morante was amazing from the beginning with his patience product knowledge he was able to get me into my new 2020 mustang. Also joe boscarino was very helpful going over all the features with me. More

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The WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! At first, they were GREAT. I even gave a down payment on a car the same day I talked to them. MISTAKE. Because of Coronavirus I LOST MY JOB and asked At first, they were GREAT. I even gave a down payment on a car the same day I talked to them. MISTAKE. Because of Coronavirus I LOST MY JOB and asked for my down payment back. This was on 3/24/2020 and it is now 4/17/2020 and NO RESPONSE. I called over 7 times, spoke to 5 different people and then TODAY I saw they LOWERED the price on the vehicle I placed the down payment on by $3000!!!! I finally disputed this transaction with my credit card company, the only reason I waited was because I was going to give them the benefit of the doubt during these hard times, but apparently-- PERFORMANCE LINCOLN FORD OF RANDOLPH, NJ ONLY CARES ABOUT THEMSELVES. I am APPALLED that they would treat people like this. I am small business owner myself so I know how to treat customer and THIS IS NOT IT. I have yet to get my down payment back, but maybe they will FINALLY call me. More

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Matt caulura my salesman at performance Ford Lincoln was great helping me with my new Lincoln mkc. He was pretty awesome. A rangers fan. Dave in finance was good. Joe Boscarino also was superb and complimen great helping me with my new Lincoln mkc. He was pretty awesome. A rangers fan. Dave in finance was good. Joe Boscarino also was superb and complimentary of my phone color system. More

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Wow! I am so excited to be driving off in my new Ford Edge that I just bought from performance ford Lincoln. Everyone thaere from Jimmie Whorley my salesman to Dave in finance to the Joe Boscarino the d Edge that I just bought from performance ford Lincoln. Everyone thaere from Jimmie Whorley my salesman to Dave in finance to the Joe Boscarino the delivery coordinator we’re all top notch! More

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World Class Service - No Games I was shopping around for an Aviator and went to several dealerships. The prices were all over the map and the traditional game was played were price I was shopping around for an Aviator and went to several dealerships. The prices were all over the map and the traditional game was played were prices started high and then came down two-three times. I was looking for an Aviator with a specific package, so I decided to see if there were any other Lincoln dealers near by and I discovered Performance Lincoln of Randolph (about 30 mins away). I chatted with Valerie online and she confirmed they had the Aviator I was interested in and set up an appointment and 30 minutes later I met with Brittany Drake. Brittany is an amazing salesperson. She is extremely knowledgeable about the vehicle and extremely personable. She let me take the car on a test drive and once I returned quickly obtained pricing. She said the way we do things here is different than other dealerships. She showed me the cost of the car (dealer and MSRP), applicable rebates, and the monthly payment. She said we don’t believe in playing the typical game here (which was extremely refreshing). Also, the sales manager didn’t come over, Brittany was my main point of contact (which I truly appreciated, it shows that Performance Lincoln management truly empowers their employees). I couldn’t believe the price; it was much better than ones I received at other dealerships. They gave me their best offer upfront. Even better than the dealer where I leased two previous cars. While it was an amazing deal, I wasn’t ready to commit (my husband wanted to come test drive the car), so I left the dealer, Brittany and I kept in touch via email and we came back two days later, and had a test drive and an extended test drive, and we got the Aviator!! Brittany was persistent, but not pushy. She clearly outlined the benefits of acting now, versus waiting until my lease was up in April. David Malafatopoulos, the Finance Manager got us in and out. We actually dealt with David three years ago at another dealership and was glad to see him at Performance Lincoln. Joe Boscarino, the Delivery Manager was also extremely knowledgeable and quickly showed us all the features of the Aviator and ensured our LincolnWay app was downloaded and ready to use! Over the course of my life I leased six Ford and now three Lincolns and going forward, I will only do business with Performance Ford/Lincoln of Randolph and if you’re actively looking for a new Ford/Lincoln, I highly suggest that you check out Brittany and the team. Even if you have to drive a little further, the service is world class and definitely worth the trip. More

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Everyone at performance Ford Lincoln was very good. Dave Marante My salesman was very professional. Dave un finance too. Also Joe Boscarino went over features. Marante My salesman was very professional. Dave un finance too. Also Joe Boscarino went over features. More

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My new Lincoln Corsair is the third vehicle we have gotten from performance Ford Lincoln. Everyone including Matt Calura my salesman to Joe Boscarino were all very professional to work with. gotten from performance Ford Lincoln. Everyone including Matt Calura my salesman to Joe Boscarino were all very professional to work with. More

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I heard about performance Ford Lincoln driving by and decided to make my next Ford F-150 purchase with them. My salesman Dave Marante was a really good guy. Well informed and made the deal go smoothly. D decided to make my next Ford F-150 purchase with them. My salesman Dave Marante was a really good guy. Well informed and made the deal go smoothly. Dave in finance was also easy to work with and informative. Also at the end Joe Boscarino the delivery coordinator went over all of the bells and whistles. More

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