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David Palmer
David Palmer at Wantagh Mazda

David Palmer

Service Manager

Wantagh Mazda

3180 Sunrise Hwy
Wantagh, NY 11793

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4.1
5 Reviews
4.1

5 Reviews

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5 Reviews of David Palmer

April 08, 2025

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Employee Rating

Made an appointment to get my 1 year old CX90 serviced. Waited a week to bring it in. Took a day off from work to do this. Showed up at 8:30 and discussed what I needed done. I agreed to one of there servi More

by bobtolen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Chiari , Jack Glogau

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Apr 25, 2025

Wantagh Mazda responded

We sincerely apologize for not being able to service your CX-90 on the date it was scheduled. While we work hard to ensure every appointment goes smoothly, there are rare occasions when unforeseen circumstances—such as vehicles requiring unexpected or additional work—can affect our ability to stay on schedule. That said, we completely understand your frustration and disappointment, and we share in it. Our Service Manager, David Palmer, is reviewing the situation, and we welcome you to reach out to him directly at 516-785-0300. We truly hope for the opportunity to earn back your trust and show you the high standard of customer service we strive to deliver every day here at Wantagh Mazda.

May 29, 2025

bobtolen responded

You never get a second chance to make a first impression.

Apr 25, 2025

bobtolen responded

At this point all this is moot. After our fiasco I called up the Mazda USA rep who I had been dealing with and they directed me to try Garden City Mazda. I live in Massapequa Park so I went to Garden city reluctantly. They took the car in, got all the recalls done, the oil change I wanted and did a video inspection for Mazda. Meanwhile the Mazda USA rep called Doreen who replied that I was lying and never showed up for my appointment. Supposedly Doreen said I had another appointment in two weeks. That after waiting two weeks for the first appointment. I got all of these glowing reports about your dealership from my co-workers Tom Vu and Kim Hui both of whom bought new vehicles from you last year. Kim bought not one but two CX90's so it seemed like a no brain-er for me. I even took a test drive last summer of a CX5 with David Chiari and was contemplating pulling the trigger on a brand new one for my daughter to go to college with. But then I run into this. I can't figure out whether your service department is just plain dis-functional or you guys were spooked by the fact my car has a rebuilt title and did not want to get involved. In any event Garden City was happy to take my money for the 15K mile service and got it done the same day. In addition under the direction of Mazda USA they did all the recalls. They ubered me home when I dropped it off at 7:00am and ubered me back to pick it up that night. If you are uncomfortable working on my car because you did not sell it to me or don't like the rebuilt title then so be it but it would be far more convenient for me not having to drive to Garden City every time I need dealer specific service.

April 04, 2025

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Thank you for doing a great job explaining what is best for my Mazda I listen to you because i know you do the right thing all the time when i come in for service .You get me in and out quickly and i like More

by marc saperstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Raeburn

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Apr 09, 2025

Wantagh Mazda responded

Marc - Thank you so much for your kind words and continued loyalty over the years—it truly means the world to us! We’re thrilled to hear that Darrell and the team consistently provide you with honest advice and efficient service. It’s customers like you who make what we do so rewarding. We’re honored to have earned your trust through a dozen cars and counting! Looking forward to many more visits with you.

Apr 10, 2025

marc saperstein responded

thank you for your kind words I will be a lifetime customer

July 24, 2024

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Employee Rating

Just wanted to acknowledge Pam at the service desk. Shes always so nice and helpful. She always has a smile . Though she doesnt work on my car , shes an important part of wantagh mazdas service dept. More

by cindicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Rotter, Darrell Raeburn , Pam

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Jul 29, 2024

Wantagh Mazda responded

We are so glad you’ve recognized how great Pam is! Thank you for the feedback!

Aug 23, 2024

Wantagh Mazda responded

Would you consider leaving us a review on Google as well? You can even copy/paste this review to make it easier! https://g.page/r/CT5-pVj2OQRREAE/review

June 29, 2024

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All of the employees are very easy and pleasant to deal with especially Craig and Darrell. More

by louisilardi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vin Vergara, Kenny Davis, Craig Rotter, Darrell Raeburn

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Jun 30, 2024

Wantagh Mazda responded

Thanks so much Louis! Let us know if you need anything else.

Aug 23, 2024

Wantagh Mazda responded

Would you consider leaving us a review on Google as well? You can even copy/paste this review to make it easier! https://g.page/r/CT5-pVj2OQRREAE/review

April 10, 2024

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Employee Rating

Craig and all of the guys in service are always helpful and respectful. I also see them treat every customer the same way while i am there. Always a great experience More

by cindicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Rotter, Darrell Raeburn

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Apr 24, 2024

Wantagh Mazda responded

Thank you! That's what we always strive for, and we are so glad that you see it and appreciate it. Customers like you are the reason we love our job! Of course, let us know if you need anything else!

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