David Porter

BEWARE THIS SERVICE DEPARTMENT! They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise wh They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise when accelerating. The issue was a clogged catalytic converter, but the dealership misdiagnosed it first as a faulty alternator, which I spent $600 at their dealership to replace. The problems persisted, so I paid $200 for diagnostics, where they again misdiagnosed the problem as a cracked exhaust flex pipe. They told me they couldn't get the part for a week, so I drove a rental car to Mobile to buy it from another Hyundai dealer ($300 more for the part, $200 for the rental car) and replaced it myself. Problem STILL not fixed. My car then broke down while driving to Dallas, where I had to spend $1600 at another Hyundai dealership who correctly diagnosed and fixed the problem - the clogged catalytic converter (not to mention $400 on two nights in a hotel, and $300 for two more days of rental car). In all, Hyundai of Metairie's bad diagnostics caused me to spend over $1,200 on parts I didn't need because they had no idea what they were doing! On top of that, the service department treated me with contempt because I did the repairs myself - even though they couldn't get my car in for repairs for WEEKS (I'm a mechanic's daughter with extensive experience doing major maintenance on cars; I know what I'm doing). They had the audacity to say that I did the repairs wrong, when the repairs I made were fine, just completely unnecessary because of their bad diagnostics! I called the first week of January to speak with their general manager and service director, who offered me a refund of only $200 for the diagnostic fee. Why not the full $1,200 I wasted with their bad diagnostics? Because they said it wasn't fair that I got to keep the new parts that I didn't even need. TWO HUNDRED DOLLARS. Then it took multiple follow up calls and emails to get the refund issued, and they didn't even send it for almost THREE months! SHAME ON YOU, Hyundai of Metairie. I will never own another Hyundai after this debacle. Avoid this place - they will scam you and refuse to take responsibility for it! More

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I've been to a few dealerships, and Hyundai of Metairie is the most joyful. The atmosphere is energetic. The staff are helpful and kind. Even the other customers are nice. I will definitely keep going here is the most joyful. The atmosphere is energetic. The staff are helpful and kind. Even the other customers are nice. I will definitely keep going here. More

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