David Roberts

Anchorage Chrysler Dodge Jeep Ram Center responded

Dancel, Thank you for taking the time to share your feedback. I am genuinely sorry that your experience did not meet your expectations. We strive to provide a transparent and respectful service to all our customers, and I'm sorry that you felt your concerns were not adequatley addressed. Nevertheless, I would like to clarify that I have always aimed to act in good faith and to ensure a positive experience. I am committed to resolving any misunderstandings or issues. I believe that constructive communication is the best way forward. You agreed to the terms of the deal and accepted our apology, however, your online comments provide confusion. Please let me know how we can move forward in a positive manner. I can understand that you are upset, and I respect your right to express your feelings. If there are specific details or concerns you'd like to discuss further, I am open to a direct conversation to clarify any misunderstandings and work toward a resolution. Thank you for your feedback. We take all customer experiences seriously and will use this to improve our service. Sincerely, Ruben DIaz