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David Swift
81 Reviews
81 Reviews
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81 Reviews of David Swift
Verified Customer
October 14, 2026
I did not actually come to the dealership. They picked up my car at my place of work and dropped it back off. The ladies that transported my car were very nice and all went well. They picked up my car at my place of work and dropped it back off. The ladies that transported my car were very nice and all went well. More
by Rick Plant
Other Employees Tagged: David Swift
October 14, 2026
EXTREMELY DISSATISFIED I called the Ken Ganley Parma Service Department on October 5, 2026 to schedule an oil change and to have a CLICKING sound that can be heard when the car is coasting / acceleratin Service Department on October 5, 2026 to schedule an oil change and to have a CLICKING sound that can be heard when the car is coasting / accelerating but ceases when the brakes were applied. When I arrived to the dealership on Wednesday the 7th I informed Dave Swift in the service department that I additionally needed Front Brakes, and potentially an alignment. Because the evening prior I begin to hear my front brakes grind. I normally do this work myself but had to catch a flight early Thursday Morning. My vehicle was taken back where it received a complementary Multi Point safety Inspection that comes with the oil change and I was charged for a COMPLETE brake inspection as well. The inspection confirmed that I needed front brakes as expected, and a serpentine belt. So all in all I was serviced / Charged for an oil change, a COMPLETE brake inspection, front brakes, and a serpentine belt. For a grand total of $1200. I was also informed that I needed new tires which could explain the alignment issue. I’ll come back to this. When I returned home from my trip in Monday I was frustrated to hear the same CLICKING sound coming from my vehicle, that can be heard when the car is coasting / accelerating but ceases when the brakes were applied, that I had initially brought the vehicle in for (along with an oil change). I called the dealership on Tuesday at 8:30am and left a message for Dave Swift who never returned my call. I then called back at 3pm and explained the situation to a gentleman that told me to bring the car in Wednesday morning and the issue would be “taken care of.” I brought the car in and had a respectful conversation with Dave Swift who argued that my initial concern for the clicking was void because of the secondary conversation we had when I mentioned the front brakes and potential alignment. Thus, he informed me that I would be charged an additional $200 for a diagnosis of the issue I original brought the vehicle in for. I tried pleading my case and arguing that a multi point safety inspection and a COMPLETE brake inspection should have addressed the initial concern I had regarding the clicking within the brakes system but to no avail. Dave was stubborn, apathetic, and lacked compassion for my circumstances. I left the dealership disappointed and feeling dismissed / unheard. FALSE ADVERTISEMENT In addition to these frustrations I also want to discuss two other issues regarding false advertisement within my experience. 1. Tire Package: I mentioned before that I was informed that I was in need of tires. So I was given the Good, Better, Best document showcasing the dealerships current tire deal (Buy 3, Get 4th tire for a $1). The documents states that the Packaged Pricing Includes Ford Protect Tire Road Hazard (All tires - 3 years) amongst other things. I was fully ready to purchase tires from Dave Swift and the dealership ($1122.39) until Dave Swift told me that what was advertised would not be honored and would cost me and additional $100 minimum to get the Tire Road Hazard coverage. I attempted to have the advertised package honored but was again met with apathy and stubbornness. So I told Dave Swift that I would only purchase the tires if the advertised package was honored and left the dealership to wait for the other services to be completed. He called about an hour later and offered me what was essentially 40 dollars off (waiving some sort of shop fee or service fee) of the tires instead of the advertised deal. I’ve attached the document with the advertised deal for reference. Needless to say I bought tires from Mavis / NTB. 2. 5 Star Service: The dealership advertises this strive for 5 slogan and even informs its clients “if you feel your experience with us was anything less than 5 stars, please do not hesitate to contact us so we can make it right.” So I did, and this is what I was left with - disappointment. Mind you… More
by TRosa
October 08, 2026
I had a great experience with the dealership. The staff was professional, friendly, and kept me updated throughout the service. They explained the work clearly, answered all my questions, and mad The staff was professional, friendly, and kept me updated throughout the service. They explained the work clearly, answered all my questions, and made the whole process easy and stress-free. I would definitely recommend this dealership. More
by tamerazzam
Other Employees Tagged: David Swift
October 07, 2026
Great customer service and very easy to talk to. Helpful and understanding. Would recommend to all! Helpful and understanding. Would recommend to all! More
by Allykugler4
Other Employees Tagged: Austin Simpson, Tiffany Gonzalez
October 06, 2026
Your to high on prices, you lie about extra repairs that customers don't need, you double or triple the prices on parts I hate having to coming to you for repairs. You act like everyone is stupid, I use to customers don't need, you double or triple the prices on parts I hate having to coming to you for repairs. You act like everyone is stupid, I use to work on cars, so I know what repairs are needed when I come in, I don't need your sales team trying to tell or be little me, just run a honest shop More
by DCR69
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