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David Swift

Overview Reviews (81) Inventory (246)

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David Swift

David Swift | Page 4

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7

81 Reviews

Overview Reviews (81) Inventory (246)

4.7

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of David Swift

September 05, 2026

Dealership Rating

Employee Rating

Took my car to get head light fixed. It was done before the completion time. I was happy with the experience. It was done before the completion time. I was happy with the experience. More

by candy.l.allen

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Sep 05, 2026 -

Ken Ganley Ford Parma responded

Your note that we completed your Ford Escape’s headlight repair ahead of schedule reflects our service team’s focus on efficiency. Hearing that you were happy with the experience means a lot to our service team.

September 04, 2026

Dealership Rating

Employee Rating

Everyone was very honest and accommodating. The staff is knowledgeable and efficient in each of their roles. The staff is knowledgeable and efficient in each of their roles. More

by katiekat961

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Sep 04, 2026 -

Ken Ganley Ford Parma responded

Your mention of how transparent and welcoming our team was during the service on your Ford F-150 highlights the care we aim to provide. Knowing you found our staff knowledgeable and efficient means a lot to our service department.

September 04, 2026

Dealership Rating

Employee Rating

Great Leave me alone No thanks Stop it x7 You are making me mad as xxxx! me mad as xxxx! More

by PSHYMSKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Sep 06, 2026 -

Ken Ganley Ford Parma responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 04, 2026

Dealership Rating

Employee Rating

You took care of my car in the time frame you said you would and had it ready and waiting. Everyone I interacted with was pleasant and respectful. would and had it ready and waiting. Everyone I interacted with was pleasant and respectful. More

by JFKILBANE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Sep 04, 2026 -

Ken Ganley Ford Parma responded

We’re glad the service on your Ford Escape was completed within the timeframe we promised. Knowing you found every interaction pleasant and respectful means a lot to us.

September 02, 2026

Dealership Rating

Employee Rating

Smooth. No issues with valet or service Pick up and drop off went as planned No issues with valet or service Pick up and drop off went as planned More

by SOLO01

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Sep 02, 2026 -

Ken Ganley Ford Parma responded

We’re glad the pick-up and drop-off process went smoothly for you. Knowing there were no issues with valet or service on your Ford F-150 means a lot to our service team.

August 29, 2026

Dealership Rating

Employee Rating

My experience with Ken Ganley Ford was courteous and professional. I will use them again and I would definitely refer them to a friend. professional. I will use them again and I would definitely refer them to a friend. More

by roccobuggy1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 29, 2026 -

Ken Ganley Ford Parma responded

Knowing that the service on your Ford F-150 felt courteous and professional means a lot to our service team. It’s wonderful to hear you’ll return and recommend our dealership to friends.

August 23, 2026

Dealership Rating

Employee Rating

2 1/2 hours for a scheduled oil change Then came the upsell after a terrible experience upsell after a terrible experience More

by gino.caroscio

Verified Customer

Recommend Dealer

Other Employees Tagged: David Swift

Aug 27, 2026 -

Ken Ganley Ford Parma responded

Thank you for sharing your feedback with us. We take reviews seriously and appreciate you bringing your experience regarding the service time and recommendations to our attention.

August 22, 2026

Dealership Rating

Employee Rating

Very thorough and accommodating I highly recommend their service department! ???? David Swift always goes above and beyond to meet my needs... service department! ???? David Swift always goes above and beyond to meet my needs... More

by MSFORZO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Aug 22, 2026 -

Ken Ganley Ford Parma responded

Knowing that you highly recommend our service department and found it thorough and accommodating means a lot to our team. David is pleased he could go above and beyond to meet your needs during the service on your Ford F-350.

August 22, 2026

Dealership Rating

Employee Rating

by MSFORZO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Swift

Aug 22, 2026 -

Ken Ganley Ford Parma responded

Knowing you found our service department thorough and accommodating means a lot to us. We’re glad David could go above and beyond to meet your needs during your Ford F-350 service.

August 16, 2026

Dealership Rating

Employee Rating

Tires was to be rotated and was not I know because of a slow leak in rear passenger side. And it is still there slow leak in rear passenger side. And it is still there More

by Rhammond42jr

Verified Customer

Recommend Dealer

Other Employees Tagged: David Swift

Aug 20, 2026 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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