David Taub | Page 13

I was very pleased with the service. They got me in and out quickly. Thanks They got me in and out quickly. Thanks More

by F.J.KLEIN74 Verified Customer Verified Customer

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After I was told my car was ready it took an hour and a half to get it. They lost my key fob. It took them that long to program new fobs! half to get it. They lost my key fob. It took them that long to program new fobs! More

by kim71 Verified Customer Verified Customer

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My experience with Honda on Grand was wonderful! I appreciate their quick, friendly, and thorough service. I appreciate their quick, friendly, and thorough service. More

by MeganDrivesAHonda Verified Customer Verified Customer

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I took my car in because the rear camera, side camera, and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and said I needed a new rear view camera $500, the apple carplay was fine, and about $2,100 for an AC Evaporator. When I inquired about the side camera he said let me go check. He came back and informed me I was right, there was a software update that needed to be performed and that fixed all the issues, its a good thing I assumed they were connected and pushed back on buying a new backup camera. I then went to drive away and my AC would not work. I turned around and came back. They looked at the car again, which was more of my time only to say I needed a new fan motor. I asked if they would take care of this since the car was in their possession when the motor suddenly stopped working? Kevin informed me they would not be. I asked to speak with a manager and was introduced to David T. He also informed me that things happen and I would have to pay for this. He also said this was something "Electronic" and they did nothing to cause the motor to not work since their AC inspection was visual. But they did do a software update, which could have also caused the motor to stop if it is "electronics" causing the issue. However, Honda on Grand elected to take no responsibility and said this was just coincidence that a motor was working fine when brought in and happened to stop working when it was returned to me. I used to be a loyal customer who did all my maintenance at the dealership. However, I will now be taking my vehicle in for service elsewhere and will purchase my next Honda from another dealer. More

by PFDAWSON Verified Customer Verified Customer

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Quick and convenient service. Covered everything with me and service was done in the timeframe expected. Covered everything with me and service was done in the timeframe expected. More

by BOBTINCU Verified Customer Verified Customer

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Friendly service staff, great customer service, very comfortable waiting area for guests, knowledgeable about products and services. comfortable waiting area for guests, knowledgeable about products and services. More

by MRAYMOND225 Verified Customer Verified Customer

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David really went out of his way for us to fix something that another dealer has messed up. Thank you, David! that another dealer has messed up. Thank you, David! More

by ANDIMITCHELL Verified Customer Verified Customer

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First time there it was a good experience they informed me of what my car needs and kept up giving me information on how long it was going to take I will be coming back here even though it’s a 40 minute aw me of what my car needs and kept up giving me information on how long it was going to take I will be coming back here even though it’s a 40 minute away More

by ritaramirez03 Verified Customer Verified Customer

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It was pretty good. No issues I would recommend this dealership to anyone one who has a honda No issues I would recommend this dealership to anyone one who has a honda More

by jearroyo23 Verified Customer Verified Customer

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Nice and friendly professional people they are very kind I definitely will be recommending all I definitely will be recommending all More

by banuelosm3352 Verified Customer Verified Customer

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