James Briars

Though the showroom is currently under remodeling, I experienced no inconveniences in check-in, parking, waiting, restrooms, etc. during my maintenance appointment for my '24 CRV. Taken in right away. I experienced no inconveniences in check-in, parking, waiting, restrooms, etc. during my maintenance appointment for my '24 CRV. Taken in right away. I ended up paying a bit more than I anticipated, but having the backing of dealership service backing my vehicle's maintenance I guess makes it worth it. More

by Gonefishing925 Verified Customer Verified Customer

Report | Print

This The sales staff are always friendly & courtesy. They take the he time to let me know what is going on & if they found any additional issues. They do there best to accommodate me even though I may s They take the he time to let me know what is going on & if they found any additional issues. They do there best to accommodate me even though I may show up very late in the day. More

by SUEMIKRUT56 Verified Customer Verified Customer

Report | Print

I went for my oil change and James was courteous as always and was able to do the work needed in a very short time. I was impressed and will always bring my car to Honda on Grand! always and was able to do the work needed in a very short time. I was impressed and will always bring my car to Honda on Grand! More

by maryloulapso Verified Customer Verified Customer

Report | Print

James is professional, personable, respectful and thorough. My experience was positive. I will continue to be a repeat customer. thorough. My experience was positive. I will continue to be a repeat customer. More

by K Verified Customer Verified Customer

Report | Print

Excellent service dept. Professional, accurate and great at communication. Work was completed on time and as promised. Professional, accurate and great at communication. Work was completed on time and as promised. More

by SOBDBQ Verified Customer Verified Customer

Report | Print

James was extremely rude argumentative and did not treat me as a valued customer in fact he disputed a mechanic mistake , shrugged and acted as if it was no big deal that I would need another timing chain a me as a valued customer in fact he disputed a mechanic mistake , shrugged and acted as if it was no big deal that I would need another timing chain and made the comment I don’t know how you drive . I am a73 year old women who’s drives my children to school and taking them to various activities my car is extremely important to be safe - I take good care of my car . My rental car reeked of marijuana that also was met with nonchalance - only the service manger was of any help . Due to James demeanor I am thinking of not replacing my Honda with another Honda but finding a different make of car . Honda on Grand has not been very helpful to me at all! I am going to social media to warn others this is not a dealership for people looking for useful help More

by DIDIANA1 Verified Customer Verified Customer

Report | Print

Honda on Grand does a great job. James gave us an honest and thorough assessment of our vehicle. Could not be more satisfied. James gave us an honest and thorough assessment of our vehicle. Could not be more satisfied. More

by Army Joe Verified Customer Verified Customer

Report | Print

Nice and helpful, very professional! Service was fast , people were attentives and did service very carefully! Service was fast , people were attentives and did service very carefully! More

by asar511 Verified Customer Verified Customer

Report | Print

James was very helpful and got me in and out within a timely fashion thank you timely fashion thank you More

by wajk23 Verified Customer Verified Customer

Report | Print

Had a great experience at Honda on Grand. James was professional, honest, and easy to work with. He clearly explained what my car needed and didn’t push me to do any needless work, which I re James was professional, honest, and easy to work with. He clearly explained what my car needed and didn’t push me to do any needless work, which I really appreciated. Even though I live just two miles from another Honda dealership, I’ll only bring my car here. The service was efficient, communication was great, and my car was ready when promised. Highly recommend. More

by gmuell2 Verified Customer Verified Customer

Report | Print