James Briars

Usually friendly and timely service. They will tell you what they recommended and I say I can't afford it all but let's take care of this and it gets done. They will tell you what they recommended and I say I can't afford it all but let's take care of this and it gets done. More

by BILLHORN501 Verified Customer Verified Customer

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easy to set up service and good fast service will continue using this Honda location continue using this Honda location More

by JONSR Verified Customer Verified Customer

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Professional and reliable service agents. Honda on Grand service department is the best in its class. Thank you, John Cunniff for an A+ experience Honda on Grand service department is the best in its class. Thank you, John Cunniff for an A+ experience More

by BJLIGE Verified Customer Verified Customer

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Poor costumer service, very long waits when you take you car in for service, they cancel your appointment with out previous notice, honestly the chance of me coming back for service on my car are very low car in for service, they cancel your appointment with out previous notice, honestly the chance of me coming back for service on my car are very low More

by JC.REYES73 Verified Customer Verified Customer

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Though the showroom is currently under remodeling, I experienced no inconveniences in check-in, parking, waiting, restrooms, etc. during my maintenance appointment for my '24 CRV. Taken in right away. I experienced no inconveniences in check-in, parking, waiting, restrooms, etc. during my maintenance appointment for my '24 CRV. Taken in right away. I ended up paying a bit more than I anticipated, but having the backing of dealership service backing my vehicle's maintenance I guess makes it worth it. More

by Gonefishing925 Verified Customer Verified Customer

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This The sales staff are always friendly & courtesy. They take the he time to let me know what is going on & if they found any additional issues. They do there best to accommodate me even though I may s They take the he time to let me know what is going on & if they found any additional issues. They do there best to accommodate me even though I may show up very late in the day. More

by SUEMIKRUT56 Verified Customer Verified Customer

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I went for my oil change and James was courteous as always and was able to do the work needed in a very short time. I was impressed and will always bring my car to Honda on Grand! always and was able to do the work needed in a very short time. I was impressed and will always bring my car to Honda on Grand! More

by maryloulapso Verified Customer Verified Customer

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James is professional, personable, respectful and thorough. My experience was positive. I will continue to be a repeat customer. thorough. My experience was positive. I will continue to be a repeat customer. More

by K Verified Customer Verified Customer

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Excellent service dept. Professional, accurate and great at communication. Work was completed on time and as promised. Professional, accurate and great at communication. Work was completed on time and as promised. More

by SOBDBQ Verified Customer Verified Customer

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James was extremely rude argumentative and did not treat me as a valued customer in fact he disputed a mechanic mistake , shrugged and acted as if it was no big deal that I would need another timing chain a me as a valued customer in fact he disputed a mechanic mistake , shrugged and acted as if it was no big deal that I would need another timing chain and made the comment I don’t know how you drive . I am a73 year old women who’s drives my children to school and taking them to various activities my car is extremely important to be safe - I take good care of my car . My rental car reeked of marijuana that also was met with nonchalance - only the service manger was of any help . Due to James demeanor I am thinking of not replacing my Honda with another Honda but finding a different make of car . Honda on Grand has not been very helpful to me at all! I am going to social media to warn others this is not a dealership for people looking for useful help More

by DIDIANA1 Verified Customer Verified Customer

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