He was attentive, answered my questions and concerns to
the point. He responds to text quickly has a nice personality.
the point. He responds to text quickly has a nice personality.
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by o.orobateau
Verified Customer
Verified Customer
May 28, 2024 -
Westside Lexus responded
Thank you for sharing your experience! We're glad to hear our team member was attentive and responsive. Thanks for being an awesome Westside Lexus customer!
Not happy with our recent experience at Westside Lexus
Pre-Owned. Found a vehicle that was about 9-months old in new condition. My wife was told the keys for the vehicle was available. We agreed on a pric
Pre-Owned. Found a vehicle that was about 9-months old in new condition. My wife was told the keys for the vehicle was available. We agreed on a price, signed the contract & payment was made.
After this process, we went to pickup the keys only to find out there was only one key. The salesperson told us he is not sure if there was another key & would try to locate the 2nd key. Then a day or two later, I noticed the owners manual was also missing. I informed our salesperson and he said he would check with the original owner.
After a couple of weeks of going back and forth, we were told neither were available. He told us it was not certified & is sold as is, but he is the same person that originally told us both keys were available. A replacement key is almost $600 and I feel like we were cheated and lied to at Westside Lexus Pre-Owned.
I will never purchase another vehicle from this dealer again.
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by atl9652
May 17, 2024 -
Westside Lexus responded
I'm sorry to hear about your sales experience with the missing key and owner's manual. We aim for transparency in all our dealings, so it's disappointing to learn that we've fallen short of this expectation. I understand how frustrating this situation must be and would like a chance to rectify things if possible. Please reach out directly when you have a moment so we can make it up to you. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
David W, Tammy, Tom H, and Marlene excel in
representing and personally serving an excellent Lexus dealership.
representing and personally serving an excellent Lexus dealership.
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by Lareemon
Service Price Transparency
Apr 10, 2024 -
Westside Lexus responded
Lareemon, it's great to know that David, Tammy, Tom, and Marlene provided you with excellent service at Westside Lexus. Thanks for sharing your experience!
The quality of service, staff and location was great.
I do like car shopping but I felt comfortable at Westside Lexus. I liked how David or the finance woman were not pushy
I do like car shopping but I felt comfortable at Westside Lexus. I liked how David or the finance woman were not pushy
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by klazarte1
Verified Customer
Verified Customer
Mar 25, 2024 -
Westside Lexus responded
We're glad to know you felt comfortable with our team and appreciated the quality of service at Westside Lexus. Your positive feedback about David and our finance department is much appreciated!
Fantastic experience from start to finish.
Second vehicle I’ve purchased as Westside and I will be back.
Second vehicle I’ve purchased as Westside and I will be back.
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by RSJ1022
Verified Customer
Verified Customer
Mar 14, 2024 -
Westside Lexus responded
We're so glad to know you had a fantastic experience with us at Westside Lexus! It's great that this is your second vehicle from us and we look forward to seeing you again in the future. Safe travels until then!
We recently bought a 2023 Lexus RX from this dealership
and David made sure this was a very pleasant and efficient purchasing experience. David was very invested in making sure we were well taken care off.
and David made sure this was a very pleasant and efficient purchasing experience. David was very invested in making sure we were well taken care off. This is our 4th lexus from the (west side/north side) dealership and all these have been good experiences.
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by MMIDDEL
Verified Customer
Verified Customer
Feb 28, 2024 -
Westside Lexus responded
We're delighted to know that your recent purchase of the 2023 Lexus RX at Westside Lexus was a pleasant and efficient experience. It's great to see our team, especially David, took good care of you throughout the process. Thank you for choosing us again!
David was very professional, efficient and really listen
to my needs. Follow ups were excellent and he wanted to ensure that my experience at Westside Lexus was top rated.
to my needs. Follow ups were excellent and he wanted to ensure that my experience at Westside Lexus was top rated.
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by JTALAMANTEZ6
Verified Customer
Verified Customer
Feb 25, 2024 -
Westside Lexus responded
We're so glad to know that David provided you with such a professional and efficient experience at Westside Lexus. Your satisfaction is our top priority, and we appreciate your feedback!
I appreciate the no hassle offer on the price.
No wasted back and forth with a hidden manager is very good.
No wasted back and forth with a hidden manager is very good.
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by DRUEPAGE
Verified Customer
Verified Customer
Feb 02, 2024 -
Westside Lexus responded
We're glad to know you appreciated our straightforward approach at Westside Lexus. We believe in making the process as smooth and hassle-free as possible for our customers. Thanks for sharing your experience!
Awesome experience for the first time ever, although
buying a used car, no pressure whatsoever from Doug.
buying a used car, no pressure whatsoever from Doug.
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by aval0n
Verified Customer
Verified Customer
Jan 08, 2024 -
Westside Lexus responded
We're glad to know your first experience with us at Westside Lexus was a positive one! It's great that Doug could assist you without any pressure. Thanks for choosing us and enjoy your new ride!
David did an amazing job throughout the sales process.
David is very knowledgable and patient during whole transaction.
David is very knowledgable and patient during whole transaction.
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by INFO@CUNNINGHAMTX.COM
Verified Customer
Verified Customer
Jan 02, 2024 -
Westside Lexus responded
We're glad to know that David was able to provide you with a great experience at Westside Lexus. His knowledge and patience are indeed some of his best qualities! Thanks for the positive feedback, we appreciate it!