David Womack | Page 4

2018 Dodge Charger J.R. Valencia a great guy to do business with. Very friendly and funny, sales people also friendly and courteous, Monica with service is very knowledg J.R. Valencia a great guy to do business with. Very friendly and funny, sales people also friendly and courteous, Monica with service is very knowledgeable and I wouldn’t want to deal with anyone other than her. More

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Went out of their way to accommodate I had found a car online & flew down from Houston to buy, only to find out the car wasn't what I wanted. All of the staff, including managers, went ou I had found a car online & flew down from Houston to buy, only to find out the car wasn't what I wanted. All of the staff, including managers, went out of their way to accommodate my change of mind. Amanda was incredibly patient & worked hard to make sure I ended up happy. More

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Background: Check engine light on 2011 Durango Crew comes on randomly; lift gate hydraulics out; customer service. Pretty much since I purchased my wife this new Durango the check engine light has been c on randomly; lift gate hydraulics out; customer service. Pretty much since I purchased my wife this new Durango the check engine light has been coming on and off very randomly. I have taken it in to the service dept to try and get a diagnosis on why the light comes on. Service guy says, "well there are no codes so I can't do anything about it, just wait till the light turns off on its own." This is absolutely NOT the answer I wanted. A few weeks later my wife is loading groceries in the back and the lift gate slams suddenly on her!! Oh boy I was pissed!! I take the vehicle in and I get told, "well it's gonna be at least 2 weeks before we can look at it." Again, not the answer I was looking for. So this morning my wife is getting herself and my kids ready for school, she goes to start the vehicle and nothing. The Durango will not start. I get off shift (firefighter) and am able to start the vehicle. I take the Durango to the service and let them know what happened and I get told the same, " sorry, it's gonna be at least 2 weeks before we can look at it." By this time I had it with the run around. I ask to speak with a supervisor and I get pointed in the direction of a Service Manager, I walk into the office and there is a man behind a desk, and another sitting at the only other chair in the office. After shaking their hands and introducing myself I go on to explain my frustrations to them. While I am telling them the problems with the vehicle, NOT ONCE did I get offered a seat. That right there is horrible customer service if you ask me. Needless to say I am very unhappy with all that has gone on. This is probably and most likely the absolute last time I buys vehicle from this lot and maybe even a Dodge all together. First impressions last and this one takes the cake as the worst EVER!!! More

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