Dawn Matthews | Page 17

Will exceed your expectations I have been a long time client of David Auto - the reason I keep coming back is simple. The people are exceptional, the service is outstanding and th I have been a long time client of David Auto - the reason I keep coming back is simple. The people are exceptional, the service is outstanding and there is full transparency on everything that they do. I pass two other Chrysler/Jeep dealerships on my way to David - and do so happily. They are the best. More

by BobC Verified Customer Verified Customer

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Horrific experience with accounting I was given a refund for gap insurance for a car that was paid off. The gap insurance was then cancelled for a another car that I am still paying on. I was given a refund for gap insurance for a car that was paid off. The gap insurance was then cancelled for a another car that I am still paying on. When I called, the woman, Linda Miller, told me that she made a mistake and the only way my gap insurance would be reinstated is if I mailed back the refund check. I called and left a message for dawn, and she didn't call me back. I received a phone call from Jan, who was very nice. Jan referred me to Linda. Linda clearly admitted she made the mistake by giving the wrong info to the gap insurance carrier. This is not right that she made a huge mistake and now I don't have gap insurance on a car that I am still paying on! More

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Ms Hopson is client focused This is my second purchase at DD and I'd like to give a shout out to Ms. Hopson. She is very professional, client focused and very knowledgeable about This is my second purchase at DD and I'd like to give a shout out to Ms. Hopson. She is very professional, client focused and very knowledgeable about the priducts. Each time I've worker with her i learn that she goes above & beyond the client expectations. Thank you, Ms Hopson for your loyalty & commitment and the added value you bring to DD. More

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Excellent Experience I had an excellent experience leasing my new vehicle from David Auto. From my initial contact with David Auto everyone was very professional, courteou I had an excellent experience leasing my new vehicle from David Auto. From my initial contact with David Auto everyone was very professional, courteous and most of all friendly. I'd like to give a special thanks to Melissa, Dawn and Steve for helping me drive away in a beautiful 2016 Grand Cherokee. David Auto is a first class dealership that I would highly recommend. Sincerely, Christopher Zee More

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Another Great Experience!!! I wanted to let you know that my experience with your staff at David Dodge was one of the best vehicle buying experiences I've ever had. From my ini I wanted to let you know that my experience with your staff at David Dodge was one of the best vehicle buying experiences I've ever had. From my initial phone conversation with Kimbery Sereikis , to working with Steven Ellis on the sale, working with Dawn in management , and lastly Jason in Finance. I had a great experience and were treated fairly and with respect. Your staff also took the time to ensure my transaction was quick and seemless. I was driving to the dealership from over an hour away and they started the paper work over the phone so I would miss my daughters play. I am very happy with my New Ram 1500! I hope you will share this feedback with the team I worked with. More

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Stop at David Dodge for the Best Deals and Courteous Staff Stopped at David Dodge with my daughter, looking for a new Jeep Grand Cherokee. Staff was very courteous and polite. I did communicate with Dawn Hop Stopped at David Dodge with my daughter, looking for a new Jeep Grand Cherokee. Staff was very courteous and polite. I did communicate with Dawn Hopson prior to coming in. She was very polite, helpful and understanding. Walked out with a new 2016 vehicle that was leased. At this time, very happy and would recommend all my family and friends to stop in at David Dodge. It will be a rewarding experience!!. More

by beese051 Verified Customer Verified Customer

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Dave and Andrew in Service are two of the best people I have ever encountered in any service business. I keep going back with all my cars and tell my friends because of those two ! have ever encountered in any service business. I keep going back with all my cars and tell my friends because of those two ! More

by michael bradley Verified Customer Verified Customer

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Great Experience Everyone at the dealership was very friendly and welcoming. Kenny the salesman was very patient while helping us find the right car with all the right Everyone at the dealership was very friendly and welcoming. Kenny the salesman was very patient while helping us find the right car with all the right features. Walked away with a great deal and car! More

by LATAVIA.HUDSON Verified Customer Verified Customer

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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2016 JEEP CHEROKEE LATITUDE LEASE STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFO STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFORE THE FINAL DEAL WAS MADE. I HAD LEASED A DODGE CHARGER BACK IN JUNE AND THE SAME CREW DID A GREAT JOB ALSO. I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR A NEW DODGE OR JEEP. FRANK CONLAN More

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