Dawn McStine | Page 10

Service and new car sales Last year i have purchased a used 2012 Ford explorer, I already had to replace the shocks,brakes,battery, front end recall which the front end literal Last year i have purchased a used 2012 Ford explorer, I already had to replace the shocks,brakes,battery, front end recall which the front end literally fell out. And last but least Airbag problem which would have costed over $500 A lemon by the extreme in my opinion.I made the decision to get out of it well the getting was good and bought a 2014 Ford Edge, Ricky Goodwin was a excellant help, To find a affordable vechile My Family has been a Bozard customer since 1951. The edge was like the 4th vechile purchased by this family in the last few years i also purchased a 2013 F-150 my father a F-150 brother F-250 , and my wife purchased two vechiles her self. the 2012 Explore and now the Edge. Under the circumstances a job well done on the finance guys and Ricky goodwin and the encouragement from piper and the young Lady and the front desk Named Stephanie. why isn't she listed on top? but i HaVE BEEN VERY LUCKY TO HAVE FRIENDS LIKE THESE WHO ACTUALLY CARED ABOUT MY PROBLEMS IN SOLVING THE GREAT LEMON PROBLEM lol WINKS. More

Report | Print

Slowest service ever Came in to reprogram the keypad and get two keys made. Was there for two hours. Half of the service bays were empty and there was no more than five ot Came in to reprogram the keypad and get two keys made. Was there for two hours. Half of the service bays were empty and there was no more than five other customers. More

Report | Print

AGAIN... You have lived up to our expectations once again! We have been faithful customers for years and have ONLY good reviews about every aspect of your dea You have lived up to our expectations once again! We have been faithful customers for years and have ONLY good reviews about every aspect of your dealership and service! We walked up, and Ed Roberts knew us by name (we had not seen him for anything except maintenance services in...ever )! Everyone in service at the dealership and at quick service were smiling and appeared to be HAPPY in their roll in customer service. It is a delight to be around people that want to be working where they are! We will continue to drive the 45 miles (one way) to have our maintenance services done .. even an oil change is worth the drive. More

Report | Print

Always flawless service! Quick Lane can't be beat. Service is fast and the price is right! Dawn and Kevin are the best! And, where else can you enjoy fresh-baked cookies and Quick Lane can't be beat. Service is fast and the price is right! Dawn and Kevin are the best! And, where else can you enjoy fresh-baked cookies and coffee while seated in over-stuffed chairs reading the daily newspaper? More

Report | Print

Tire Rotation and Oil Change Booked on-line (very handy). Turned out to be more than the coupon advertised $19.95. They changed the oil and filter and rotated the tires in under 4 Booked on-line (very handy). Turned out to be more than the coupon advertised $19.95. They changed the oil and filter and rotated the tires in under 40 minutes. I thought they forget something. Also washed the truck. More

Report | Print

Great and Fast Service I used the QuickLane Service and received great and fast service! I drive 45 minutes to have my Service done here and my round trip drive is longer I used the QuickLane Service and received great and fast service! I drive 45 minutes to have my Service done here and my round trip drive is longer than the time for the service. More

Report | Print

Bozard the best I've had many vehicles over the years, GM, BMW, FORD and my experience here at BOZARD has been, so far, unexpectedly excellent! Top to bottom service I've had many vehicles over the years, GM, BMW, FORD and my experience here at BOZARD has been, so far, unexpectedly excellent! Top to bottom service has been excellent. I fell well care for. More

Report | Print

We always recommend Bozard Ford! We just had our other vehicle (Escape) serviced this week; regular maintenance was done. Awesome experience, as always! We have never worked with any We just had our other vehicle (Escape) serviced this week; regular maintenance was done. Awesome experience, as always! We have never worked with any other dealership which values customer service like this one. Also, VERY IMPORTANT, I have to correct a previous survey submitted last week for another vehicle (Taurus). SHOULD BE ALL 5's! I work nights and filled out survey at 2:00AM. As mentioned in that survey, with specific examples, Bozard Ford will ALWAYS meet or beat ANY price! We have witnessed that time and again. Thanks to Dawn, Kevin and all the great people at Quick Lane. The Croteau's More

Report | Print

We have always recommended Bozard Ford! We have recommended Bozard Ford to all our friends and co-workers for years. We discovered many years ago (Thanks, Kevin!) that Bozard Ford will beat We have recommended Bozard Ford to all our friends and co-workers for years. We discovered many years ago (Thanks, Kevin!) that Bozard Ford will beat any tire price you can find. We were offered a great deal on excellent tires that included lifetime rotation and balance! As for the service one receives, we'll give a recent example. A few weeks ago, our car overheated. An independent repair shop, which was nearby, determined it was the a/c. They bragged that they could beat ANY dealership price by a large margin. Our disabled car happened to be located next to another FORD dealership and towing to that dealership was free. We called Bozard Ford and Dawn said "we'll match that price!" . She also honored a coupon! WE ACTUALLY PAID A FEE to have our car towed to Bozard! That is how much we trust their team to do the absolute best job possible! Can't say enough about Dawn, Kevin and all the guys on the Quick Lane team. They are the best! The Croteau's More

Report | Print