Dawn McStine | Page 4

Always fantastic Bozard always delivers. New tires and alignment with prices better than my local Costco and discount tire store. I will keep buying and servicing Bozard always delivers. New tires and alignment with prices better than my local Costco and discount tire store. I will keep buying and servicing my trucks at Bozard! More

by c.caycedo Verified Customer Verified Customer

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3 out of 4 visits were great I have used Bozard Quick Lane 4 times. I would have given a 5 star for the first 3 visits, since the first 3 times were perfect. Fast, courteous, and I have used Bozard Quick Lane 4 times. I would have given a 5 star for the first 3 visits, since the first 3 times were perfect. Fast, courteous, and reasonably priced. The 4th time was different, We scheduled a service, but also needed a front and rear brake job. We were told it would take about an extra hour for the brakes, so my wife decided to stay and wait (by shopping at the mall nearby). But it actually took 2 1/2 extra hours, so she had to sit and wait for an extra hour and a half. We would have made other plans if we had known about the real wait time. We also learned that part of the extra wait included a lunch break for the mechanic. As a good note, the Quick Lane Manager (John Douglas was made aware of the mistake and he offered to provide a free future service for our next one. This was a great gesture to make up for their mistake, and we appreciated his concern. Very professional and courteous. We accept the apology and will be back. More

by ricobobbyd Verified Customer Verified Customer

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great experience They did a great job, and I couldn't ask for a better service department. Keep up the great work and I'll keep coming back every time. They did a great job, and I couldn't ask for a better service department. Keep up the great work and I'll keep coming back every time. More

by probertson6 Verified Customer Verified Customer

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Service is competent and friendly. I drive a long way to have Bozard service the car. Always staff is helpful and honest. Over the years many are friends . I like that tired, pressure I drive a long way to have Bozard service the car. Always staff is helpful and honest. Over the years many are friends . I like that tired, pressure and all wiring is checked in addition to my concern for the visit. More

by JUDITH.ROBERT2010 Verified Customer Verified Customer

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Nocatee Resident Excellent service. Service rep is outstanding! She can be trusted in every way.My daughter also gets her car serviced here and couldn't be happier wit Excellent service. Service rep is outstanding! She can be trusted in every way.My daughter also gets her car serviced here and couldn't be happier with the service. More

by Nocatee Resident Verified Customer Verified Customer

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Good stuff Terrific advice/ information by service rep Dawn Nelson. Very much appreciate quick in/out based on appointment. Also, it a minor item, but getting a Terrific advice/ information by service rep Dawn Nelson. Very much appreciate quick in/out based on appointment. Also, it a minor item, but getting a car wash is great- you all got rid of green pollen & road dirt from drive down Mn👍 More

by JOHNREESOR Verified Customer Verified Customer

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Lincoln Concierge Service - NOT Not sure Bozard really wants me to write this review. I bought a Lincoln MKZ, beautiful car, handles well, no problem with the vehicle but the Lincoln Not sure Bozard really wants me to write this review. I bought a Lincoln MKZ, beautiful car, handles well, no problem with the vehicle but the Lincoln Concierge service I was promised has all but dried up. The young lady I was dealing with has moved into sales and while I am very proud for her, I really miss the personal touch she offered to me as a Lincoln owner. By the way when I called and said who do I ask for ti arrange my service call; she stepped up and volunteered to pickup my car and bring me a courtesy car which was great since that really is not her responsibility anymore. When I received a text my car was ready I volunteered since I was only a few minutes from the dealership to return my courtesy car and pick mine up. By the way my husband also authorized new tires as a part of my service. to continue, I spoke with Dawn at the service center and told her I was on my way and she responded great see you in a few. Less than 7 minutes later I walked in to met Dawn who I have never met and she had decided to go to lunch. OK, not happy but everyone needs to eat right. So I paid my ticket was handed by keys and told I was down the row out front. I was less than thrilled when I discovered my car had not been cleaned as promised by my Lincoln Concierge Service NOT! The MKZ is great little car but if I am not going to get the service as promised; I am sure I can buy another comparable car for less money and with less expectations. Like I said not sure you guys really waned my review. More

by MDPITTMAN Verified Customer Verified Customer

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Called, Quick Lane for a reason! Stopped in to see about an appointment for a wheel alignment. The service rep "Dawn" was very friendly and eager to help. She got me in that day and Stopped in to see about an appointment for a wheel alignment. The service rep "Dawn" was very friendly and eager to help. She got me in that day and out in no time. I only gave it five stars because there wasn't a six option! More

by ROUND2FISHING Verified Customer Verified Customer

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Exhilarating I have interacted with many, many service departments over the years - Bozard Ford is second to none! Everyone that I encountered was super friendl I have interacted with many, many service departments over the years - Bozard Ford is second to none! Everyone that I encountered was super friendly and very professional. More

by truckwars Verified Customer Verified Customer

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Top notch service The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service de The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service departments kudos too John Douglas manager of the Quick Lane with there auction pack quick service technicians are always and ready to take care of your service related problems More

by ss1971454 Verified Customer Verified Customer

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