Dawn Rice

I am only giving one star because the service I had has been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes their pockets bigger. It's sad, I bought TWO expensive vehicles from them. Ioniq 5n and the ioniq 6. Both 60k and 70k cars. I came back to work another deal but they act like they dont even remember me. I figured I'd get like a loyalty discount for being a returning customer but no. I brought them a customer who also bought an ioniq 5n and I never got my referral money for that. Even after calling still never received it. They want to low ball me on my car but then they will turn around a sell it for 15k more than I would get. They come back to you with a number they just throw at you and expect you to jump on the so called deal. I was trying to get a deal with my ioniq 6 and was told they did the best they can do. I opted out of getting the gap Insurance because it would have raised my monthly payment higher. But weeks later I get a call saying they did me a favor and added gap Insurance without rasing my monthly....how can you do that unless something shady is going on. If that's the case why not do that all the time? It didn't raise my monthly but it tacked on like 4k to my end balance. I didn't ask for it yet they put it the deal without asking me first and had it finalized. Now I'm stuck with a car more expensive then I initially signed for. I kept trying to call back and work a deal but get ghosted. Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both times. All this to say today they lost a customer. I will not recommend any of my friends to go there either. Since all they care about is making their pockets bigger..what a shame. More

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Love all the people that I worked with! And most of all RINGING THE BELL!! And most of all RINGING THE BELL!! More

by BLAZERSDAD Verified Customer Verified Customer

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Was lovely. Had a good experience. Dawn was excellent and provided me the best deal possible. Had a good experience. Dawn was excellent and provided me the best deal possible. More

by TATUMGRAY52 Verified Customer Verified Customer

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Quick and efficient service. Everyone was very nice and helpful! Have been a few times now and each time has been positive. Everyone was very nice and helpful! Have been a few times now and each time has been positive. More

by Bkrambeer Verified Customer Verified Customer

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The overall process was pretty easy. Great car and can't beat the warranty. Definitely recommend Phil long hyundai! And Dawn was amazing 👏 Great car and can't beat the warranty. Definitely recommend Phil long hyundai! And Dawn was amazing 👏 More

by DONZELL_HAMPTON Verified Customer Verified Customer

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Dawn was very friendly and helpful showing us the car and its many features. We would ask for her again if we needed to buy another car its many features. We would ask for her again if we needed to buy another car More

by GLEN_LARSON Verified Customer Verified Customer

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I had a great experience here. My sales woman Dawn Rice was amazing. I can imagine a better experience anywhere else. I truly appreciate the work. You guys do as a dealership. My sales woman Dawn Rice was amazing. I can imagine a better experience anywhere else. I truly appreciate the work. You guys do as a dealership. More

by TONI130906.AH Verified Customer Verified Customer

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Dawn was very nice to work with, but lacked knowledge about some things. Luis almost blew the deal with shady tactics and condescending manner. Austin saved EVERYTHING and is the only reason we came back about some things. Luis almost blew the deal with shady tactics and condescending manner. Austin saved EVERYTHING and is the only reason we came back and made a deal. Give him a raise. More

by Jenny Verified Customer Verified Customer

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