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Dean Bock

Overview Reviews (374) Inventory (149)

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Dean Bock

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.6

374 Reviews

Overview Reviews (374) Inventory (149)

Dealership Experience

3 yrs, 7 mos

Industry Experience

9 yrs, 11 mos

4.6

374 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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374 Reviews of Dean Bock

September 25, 2025

Dealership Rating

Employee Rating

Very professional and timely service staff. Great service always. Waiting area is welcoming and clean. Great service always. Waiting area is welcoming and clean. More

by JANLARGESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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September 24, 2025

Dealership Rating

Employee Rating

Pleasantly professional; nice waiting room with about an hour to wait for a comp[limentary oil change car wash hour to wait for a comp[limentary oil change car wash More

by MICHAELMORAN1223

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Sep 25, 2025 -

Mitchell Hyundai responded

Glad you had a great experience. Come back soon.

September 11, 2025

Dealership Rating

Employee Rating

Service is very easy. Employees are friendly and helpful. Service work is explained fully. Hours accommodate those who need to come early Employees are friendly and helpful. Service work is explained fully. Hours accommodate those who need to come early More

by DOCTWILL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Warren

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Sep 11, 2025 -

Mitchell Hyundai responded

So glad you had a great experience we look forward to seeing you again soon.

September 07, 2025

Dealership Rating

Employee Rating

A very friendly service staff. And over the last 13 years, they do consistently good work. And over the last 13 years, they do consistently good work. More

by DES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 10, 2025 -

Mitchell Hyundai responded

We appreciate the continued business. Thank you for being a loyal Mitchell Hyundai customer.

September 03, 2025

Dealership Rating

Employee Rating

I think they lie about work they did and work that is needed and work you turned down needed and work you turned down More

by DMCWATERS68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Sep 03, 2025 -

Mitchell Hyundai responded

It is certainly a concern that our integrity is questioned. Let us please apologize if we had poor communication during your service visit. Our service manager will contact you shortly to clear up any misunderstandings.

Sep 03, 2025 -

Mitchell Hyundai responded

Thank you for bringing this matter to my attention and taking the time to speak with me on this. I sincerely apologize for the oversight and any inconvenience it may have caused. After discussing the issue with our team, we’ve taken immediate steps to ensure it does not happen again. I have reached out to our Multipoint Inspection Tool to also have the wording changed to not reflect "Declined" if nothing is selected. Your feedback is incredibly important to us, and we truly value your business. If you would consider updating your survey. Communication is key and we admit we could have done some things better. Thank you once again for taking the time to call me back earlier today! Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

September 02, 2025

Dealership Rating

Employee Rating

Great service and every thing was explained to me. All service staff was friendly and helpful . I have had excellent service for the past four years. All service staff was friendly and helpful . I have had excellent service for the past four years. More

by JEANINESTANCIL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Sep 02, 2025 -

Mitchell Hyundai responded

Thank you for the service business and the review. We look forward to serving you for the next 4 years and beyond.

August 28, 2025

Dealership Rating

Employee Rating

Kayla did a great job! Good communication and excellent customer service. I highly recommend Kayla and Mitchell Hyundai! Good communication and excellent customer service. I highly recommend Kayla and Mitchell Hyundai! More

by BRIAN_LAMBERT1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Sep 02, 2025 -

Mitchell Hyundai responded

Thank you for the service business. We look forward to serving you in the future.

August 27, 2025

Dealership Rating

Employee Rating

Great experience for scheduled maintenance, they are always helpful, quick, and never had a.problem with quality of maintenance. always helpful, quick, and never had a.problem with quality of maintenance. More

by MG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Aug 28, 2025 -

Mitchell Hyundai responded

Glad you had a 5 star experience. We appreciate the opportunity to be of service. Come back soon.

August 25, 2025

Dealership Rating

Employee Rating

Everyone was great, explained everything in detail including showing me what the problem was. Impressed. including showing me what the problem was. Impressed. More

by KMBURGESS1798

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels

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Aug 25, 2025 -

Mitchell Hyundai responded

Thank you for the opportunity to be of service. We look forward to assisting you in the future.

August 22, 2025

Dealership Rating

Employee Rating

My car received service on August 11, 2025. Dean Bock pulled my information up in a timely manner. The service didn't take too long and my car runs great! The check out service went smoothly Dean Bock pulled my information up in a timely manner. The service didn't take too long and my car runs great! The check out service went smoothly. I would recommend Mitchell Hyundai to a friend. More

by BIR252AL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 23, 2025 -

Mitchell Hyundai responded

Thank you for the opportunity to be of service. Please come back soon.

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