Dean Bock
Dean Bock at Mitchell Hyundai

Dean Bock | Page 38

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

Contact Me
4.7
408 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

10 yrs, 8 mos

4.7

408 Reviews

Write a Review

408 Reviews of Dean Bock

June 29, 2022

Dealership Rating
Employee Rating

Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a ri More

by donwbarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 30, 2022

Mitchell Hyundai responded

Thank you for your review and your service business. Our service manager is reviewing your repair order for any irregularities and will contact you shortly. Fred Sneed Gen Mgr Mitchell Hyundai

Jun 29, 2022

donwbarton responded

Mitchell Hyundai Jun 29, 2022 donwbarton VERIFIED CUSTOMER Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a rip off I had checked both filters last week before the service visit. So much for free oil changes when you get robbed on filters and labor. That won’t happen again. I am disappointed that your service department has to rip customers off.

June 28, 2022

Dealership Rating
Employee Rating

They were nice, and seems like they did a wonderful job, the service took awhile but I had several recalls that neede taken care of! More

by jannablanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 28, 2022

Mitchell Hyundai responded

Thanks for the service and the review. We are always tweaking our process to be more efficient. Looking forward to serving you again in the future.

June 23, 2022

Dealership Rating
Employee Rating

Fast and friendly service man. He met me outside wrote my info down and took my keys. More

by firebugmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 23, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 20, 2022

Dealership Rating
Employee Rating

Very helpful. And always polite and friendly. Greatly appreciated. I drive 20 extra miles for your service! More

by ginag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese

Jun 21, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 18, 2022

Dealership Rating
Employee Rating

Great service from an excellent team of professionals. There’s no one else I’d rather do business with. More

by mrc78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 19, 2022

mrc78 responded

Thanks for a job well done.

June 17, 2022

Dealership Rating
Employee Rating

It's always a pleasure going to the Hyundai in Enterprise cause they are always so awesome More

by angelapina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 15, 2022

Dealership Rating
Employee Rating

Always freindly staff and great service. I'm on my 10th year of using this Service Department. More

by DES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese

Jun 15, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 14, 2022

Dealership Rating
Employee Rating

Been doing oil consumption test since November of 2021. Can never get a straight answer on how many test has to be done. Was told after the cylinder soak was done they would check again after a 1000 miles More

by braswell5997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 14, 2022

Mitchell Hyundai responded

Thank you for the review on us here at Mitchell Hyundai. Unfortunately, oil consumption issues are a drawn-out process that the manufacture makes us do. We have no control over the process or length of the process. I apologize that you were misled with beginning information that we provided you. Once the drive cycle is done after the cylinder soak, we will contact corporate to see what they are going to do. Oil consumption is not currently under any recalls at this time. Time may change that as well. Please let us know if you want do continue to do the consumption test procedures. I apologize for any misleading or incorrect information you may have received from us in the past. Mitch Deese Service Manager

Jun 14, 2022

braswell5997 responded

Will continue to do the test. Thanks

June 09, 2022

Dealership Rating
Employee Rating

Everyone was very nice and guided me every step of the way. I will definitely come back when I need service on my vehicle again. More

by Liz Vigor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Kyle Roehler, Ryan Young

Jun 09, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 06, 2022

Dealership Rating
Employee Rating

Mitchell Hyundai of Enterprise will always work on my vehicles you have the best service and I am well pleased More

by Albertlcarroll88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young

Jun 07, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

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