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Dean Bock

Overview Reviews (408) Inventory (123)

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Dean Bock

Dean Bock | Page 29

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.7

408 Reviews

Overview Reviews (408) Inventory (123)

Dealership Experience

4 yrs, 4 mos

Industry Experience

10 yrs, 8 mos

4.7

408 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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408 Reviews of Dean Bock

May 26, 2023

Dealership Rating

Employee Rating

Everyone was professional and nice. Experience was a positive one. New vehicles were clean. Thank you. Experience was a positive one. New vehicles were clean. Thank you. More

by Clayze

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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May 26, 2023 -

Mitchell Hyundai responded

Thank you for your review and your business. Come back soon.

May 22, 2023

Dealership Rating

Employee Rating

Very personable and care after the sale is finalized. Great customer service and friendly staff 👍 Great customer service and friendly staff 👍 More

by MIKAELASHAH64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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May 23, 2023 -

Mitchell Hyundai responded

Thank you for the opportunity to be of service and your review.

May 22, 2023

Dealership Rating

Employee Rating

Why do I have to write words as well as rate. I prefer to just do the ratings. I dont like this feature. I prefer to just do the ratings. I dont like this feature. More

by Ouida 318

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Danny Lane

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May 22, 2023 -

Mitchell Hyundai responded

Thank you for your business and the review. I wish we had control of the process. Unfortunately we do not. I agree with you if that helps. Thanks again.

May 16, 2023

Dealership Rating

Employee Rating

He greeted me with a smile and he was very pleasant and easy to talk to. easy to talk to. More

by ROSE_WHITAKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2023 -

Mitchell Hyundai responded

Thank you for the kind words and the review.

May 11, 2023

Dealership Rating

Employee Rating

I currently have full coverage insurance on my vehicle. I took my vehicle in for service and try to obtain a loaner vehicle. It was not this time, not during the phone conversation when I set the appoin I took my vehicle in for service and try to obtain a loaner vehicle. It was not this time, not during the phone conversation when I set the appointment up, that I found out that a loaner vehicle would not be provided. It was brought to my attention that my insurance through AAA (Triple A) was not a major insurance provider. My current agent, who would also like to know what classifies an insurance company as being a major company. I was advised that the company meets or exceeds the criteria that is set forth by the governing body. So I ask what must I do to be able to have a loaner vehicle provided when I drop my car off for service. Also, my previous vehicle was in Nissan Altima. When I would take the vehicle in for service at the Nissan dealer, complimentary drinks and light snacks were provided. Where was this offering at my service visit with Mitchell Hyundai? A little disappointed. More

by it's Griff

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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May 11, 2023 -

Mitchell Hyundai responded

Good evening, sorry for the inconvenience. Some insurance companies do not cover loaner vehicles. The insurance you had is one of those companies. This prohibits us from loaning you a vehicle as our insurance will not cover the vehicle unless one of our employees is in the vehicle at the time of loss. AAA is not for collision or liability it is a towing service. You can use it should your vehicle need to be towed. Our snacks are located in the service waiting area Infront of the TV. We refill them periodically through the day. Please ask on your next visit and we will be more than happy to make sure plenty are available., thank you for your service we look forward to serving you in the future.

May 12, 2023 -

Mitchell Hyundai responded

We are more than happy to speak with your agent. They may have changed there policy. If so we more than happy to reconsider providing you with a complimentary loaner vehicle.

May 12, 2023 -

it's Griff responded

Maybe you were misinformed about all the services that AAA offers, but car insurance is one of them. You must be a member of the “towing” service to be eligible for car insurance through them but it is an offering. My agent will be pleased to learn that they don’t cover loaner vehicles. She, Chantelle, advised me that very day that it was not an issue. That my insurance would cover a loaner if my vehicle was in for service. Before jumping to assumptions, please take the time to learn about the coverages that you are deeming inadequate. Again, thank you.

May 05, 2023

Dealership Rating

Employee Rating

Excellent service, nice waiting area, clean rest rooms, very friendly staff, and reasonable wait time. very friendly staff, and reasonable wait time. More

by PATSBEAR59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 08, 2023 -

Mitchell Hyundai responded

Thank you for your service business and your review. We look forward to seeing you again.

April 29, 2023

Dealership Rating

Employee Rating

Very organized and efficient! Professional staff, timely, great service! Always enjoy working with the Mitchell Family! Professional staff, timely, great service! Always enjoy working with the Mitchell Family! More

by LISA.FENNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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May 01, 2023 -

Mitchell Hyundai responded

Thank you for your business and you review. We look forward to serving you again.

April 29, 2023

Dealership Rating

Employee Rating

Outstanding excellent place to take your vehicle. Great people great service. See you again soon. Great people great service. See you again soon. More

by MMILLER47

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2023 -

Mitchell Hyundai responded

Thank you for your service business and your review. Looking forward serving you again soon.

April 22, 2023

Dealership Rating

Employee Rating

Grateful for the service provided! Prompt and speedy service whenever i come in even without an appointment Prompt and speedy service whenever i come in even without an appointment More

by Mo3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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Apr 24, 2023 -

Mitchell Hyundai responded

THANK YOU FOR YOUR BUSINESS AND THE REVIEW. COME BACK SOON.

April 14, 2023

Dealership Rating

Employee Rating

The service was the fastest in the entire state. Way to go Mitchell Hyundai Enterprise AL! Way to go Mitchell Hyundai Enterprise AL! More

by jmayscnahha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

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Apr 14, 2023 -

Mitchell Hyundai responded

Glad you received 5 star service. Come back soon

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