Dean Bock | Page 3

Took my vehicle in for an issue with the knock sensor issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks late issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks later we were on vacation and started experiencing the same issues, we took the car to the closest dealership in hopes that it was a quick fix like it seemed to be back home. This proved to be a mistake, this other dealership for some reason gave us some incorrect information and caused a xxxxstorm of drama between me and Mitchell. We got the car home and then discussed with Mitch at Mitchell the issue and were informed that Hyundai requires the knock sensor problem to be troubleshooted in three steps beginning with the easiest of updating the software for the knock sensor, then in the event that does not resolve the issue to move to the next step of replacing the sensor, the on to further steps if necessary. This makes sense, and I regret that the second dealership decided to not inform me of this as I’m sure that they are given the same direction from Hyundai. The only thing that I think would have helped to have prevented the drama from the start is looking back I would have appreciated this tiered step process to have been shared with us back at Mitchell when we picked the car up after the software update. Dean absolutely did say that sometimes after the update they see the issue reoccurs but if so just bring it back in and we’ll fix it. This left me feeling it was an easy plug and play type of fix. If the process had been explained in full detail I feel I would have had more accurate expectations and not been so caught of guard at the second dealership. We’d actually not have chosen to take that vehicle out of state until we were confident the issue was resolved. Regardless, Mitch Deese was beyond helpful and responsive to our issues and Dean Brock was a good tech. I will continue to work with both of these gentlemen. I appreciate how quickly and honestly Mitchell handled this issue. Truly a testament to their customer service. More

by DANIEL.CARROLL88 Verified Customer Verified Customer

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Dean was in charge of overseeing repairs on my Elantra. Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell went above and beyond and secured me a rental car to cover my family when we needed a car. Thanks again, Dean! More

by LANCEM2005 Verified Customer Verified Customer

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All the staff at Mitchell Hyundai from service team to sales and finance are easy to work with and very friendly and helpful. sales and finance are easy to work with and very friendly and helpful. More

by WOOWOO8 Verified Customer Verified Customer

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Everyone is always friendly and my service is always a simple process with recommendations explained. simple process with recommendations explained. More

by SHANAKA.THOMAS Verified Customer Verified Customer

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They located the car rack part , processed the paperwork fast, and the part was put on immediately. We were in and out of the facility within 30 minutes. Good job ladies. The two mechanics were pleasant. fast, and the part was put on immediately. We were in and out of the facility within 30 minutes. Good job ladies. The two mechanics were pleasant. More

by AIREDALE317 Verified Customer Verified Customer

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Very pleased with the service we received from Mitchell. Very easy to get an appointment Very easy to get an appointment More

by abracke Verified Customer Verified Customer

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Very professional and friendly. The staff were very interested in the paint that departed from my car. A number of staff came out to look at it. Hopefully, this will be the only occ The staff were very interested in the paint that departed from my car. A number of staff came out to look at it. Hopefully, this will be the only occurrence of paint failure. More

by MARKINDIXIE Verified Customer Verified Customer

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Very curtious and helpful. They checked on warranty coverage which proved to be very helpful. The work they did has solved the problem I had with my car so far. They checked on warranty coverage which proved to be very helpful. The work they did has solved the problem I had with my car so far. More

by timbercruiser Verified Customer Verified Customer

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5 It was a great experience! Dean is why I drive from Dothan to Use y'all. Dean is why I drive from Dothan to Use y'all. More

by YSHAVER42 Verified Customer Verified Customer

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Nice customer service. Clean service area, nice location. Very clean bathrooms. Fast service... also kept car clean Clean service area, nice location. Very clean bathrooms. Fast service... also kept car clean More

by MCNELLEYCRAIG Verified Customer Verified Customer

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