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Dean Bock

Overview Reviews (378) Inventory (145)

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Dean Bock

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.6

378 Reviews

Overview Reviews (378) Inventory (145)

Dealership Experience

3 yrs, 9 mos

Industry Experience

10 yrs, 1 mo

4.6

378 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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378 Reviews of Dean Bock

November 11, 2025

Dealership Rating

Employee Rating

So far you service department has been good they get the work done on a reasonable time work done on a reasonable time More

by CLESMITH1957

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Nov 11, 2025 -

Mitchell Hyundai responded

Thank you for the review and the service business. We appreciate the opportunity and look forward to your next visit.

November 08, 2025

Dealership Rating

Employee Rating

When I called to say that I needed someone to check out my 2018 Santa Fe Sport, I was amazed to hear that I could come the very next day! When I got there Alan took charge of my problem and kept me inform my 2018 Santa Fe Sport, I was amazed to hear that I could come the very next day! When I got there Alan took charge of my problem and kept me informed each step of the way until they had the car repaired and even vacuumed and cleaned beautifully. I was very grateful for the help and kindness shown and will tell my family and friends about my experience. More

by OLIVIASORAMA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Nov 10, 2025 -

Mitchell Hyundai responded

Thank you for the opportunity to provide you with 5 star service. We look forward to serving you in the future. Please come back soon.....

October 31, 2025

Dealership Rating

Employee Rating

Yall made a mistake and you took responsibility and solved the problem. Someone left a light on while my car was being serviced and it ran the battery down. However, you replaced the battery and tha solved the problem. Someone left a light on while my car was being serviced and it ran the battery down. However, you replaced the battery and that solved the dilemma. We thank you for the new battery. More

by SHERRILLJEFFCOAT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Oct 31, 2025 -

Mitchell Hyundai responded

glad to be of service . Come back soon.

October 10, 2025

Dealership Rating

Employee Rating

Friendly staff and nice clean waiting area, lobby and bathrooms. Will consider this dealership for next vehicle purchase. bathrooms. Will consider this dealership for next vehicle purchase. More

by Myles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Stephanie

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Oct 10, 2025 -

Mitchell Hyundai responded

Thank you for the review and the kind words. We look forward to serving you in the future.

September 25, 2025

Dealership Rating

Employee Rating

Very professional and timely service staff. Great service always. Waiting area is welcoming and clean. Great service always. Waiting area is welcoming and clean. More

by JANLARGESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Sep 26, 2025 -

Mitchell Hyundai responded

GLAD YOU HAD A 5 STAR EXPERIENCE. PLEASE COME BACK SOON.

September 24, 2025

Dealership Rating

Employee Rating

Pleasantly professional; nice waiting room with about an hour to wait for a comp[limentary oil change car wash hour to wait for a comp[limentary oil change car wash More

by MICHAELMORAN1223

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

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Sep 25, 2025 -

Mitchell Hyundai responded

Glad you had a great experience. Come back soon.

September 11, 2025

Dealership Rating

Employee Rating

Service is very easy. Employees are friendly and helpful. Service work is explained fully. Hours accommodate those who need to come early Employees are friendly and helpful. Service work is explained fully. Hours accommodate those who need to come early More

by DOCTWILL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Warren

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Sep 11, 2025 -

Mitchell Hyundai responded

So glad you had a great experience we look forward to seeing you again soon.

September 07, 2025

Dealership Rating

Employee Rating

A very friendly service staff. And over the last 13 years, they do consistently good work. And over the last 13 years, they do consistently good work. More

by DES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 10, 2025 -

Mitchell Hyundai responded

We appreciate the continued business. Thank you for being a loyal Mitchell Hyundai customer.

September 03, 2025

Dealership Rating

Employee Rating

I think they lie about work they did and work that is needed and work you turned down needed and work you turned down More

by DMCWATERS68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Sep 03, 2025 -

Mitchell Hyundai responded

It is certainly a concern that our integrity is questioned. Let us please apologize if we had poor communication during your service visit. Our service manager will contact you shortly to clear up any misunderstandings.

Sep 03, 2025 -

Mitchell Hyundai responded

Thank you for bringing this matter to my attention and taking the time to speak with me on this. I sincerely apologize for the oversight and any inconvenience it may have caused. After discussing the issue with our team, we’ve taken immediate steps to ensure it does not happen again. I have reached out to our Multipoint Inspection Tool to also have the wording changed to not reflect "Declined" if nothing is selected. Your feedback is incredibly important to us, and we truly value your business. If you would consider updating your survey. Communication is key and we admit we could have done some things better. Thank you once again for taking the time to call me back earlier today! Mitch Deese Service Manager Mitchell Hyundai 334-308-1670

September 02, 2025

Dealership Rating

Employee Rating

Great service and every thing was explained to me. All service staff was friendly and helpful . I have had excellent service for the past four years. All service staff was friendly and helpful . I have had excellent service for the past four years. More

by JEANINESTANCIL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Daniels, Kayla Warren

Report | Print

Sep 02, 2025 -

Mitchell Hyundai responded

Thank you for the service business and the review. We look forward to serving you for the next 4 years and beyond.

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